M and S

0844 826 8015

The M&S head office contact number will put you through to an expert where you can discuss M&S products, M&S recruitment and locate your nearest Simply Food store.

M and S Contact Numbers:

Department Number
Marks and Spencer Head Office 0844 826 8015
Marks and Spencer Customer Services 0843 557 4377
M and S HR Department 0843 816 6796
M and S Recruitment 0843 816 6797
M and S Complaints 0843 816 6798


Head Office

Use 0844 826 8015 to reach the M&S head office and discuss things such as products that are sold in M&S stores (both their clothing and simply food stores) and nutritional information on their edible products. You can also call the head office to locate your nearest store. The number will take you directly through to a member of the head office team, so when you are asking about a specific product it would help to give the product’s reference number.

Customer Services

 0843 557 4377 – this number will take you through to the customer service department at your local M&S. When you dial the number, an operator will ask what M&S store you are trying to reach, so please state the area and postcode of the store in question. You will then be put through to a member of staff at that store. You can call customer services for a query about a purchase you have made and also help with click and collect, refunds, exchanges and gift cards.

HR Department

The M&S HR department is easily contactable. If you are a member of the M&S team and would like to discuss anything about your terms of employment then please call 0843 816 6796 and state your name, address and position at M&S to the call handler. You can confidently call this number call this number as a member of staff and if you need to dispute things such as payments or a violation of workers rights, then a professional operator will assist you with your issue.


There are always great work opportunities available at M&S, in several different departments. If you are looking to kickstart a career at M&S and submit your CV, the best thing to do is to contact their recruitment department for tips and advice on the application process. You can reach recruitment by dialling 0843 816 6797 and pressing 1) for current available positions, 2) for help with filling out the online application form, 3) for interview tips and advice and 4) to track a current application. To track an application that you have already submitted, please give your application number and your M&S account username, both of which can be found on your confirmation email.


Call 0843 816 6798 to voice your complaint about M&S to a professional. When you dial the number you will be put straight through to a professional member of the complaints department who will aim to assist your query as best as they possibly can. To make things easier please press 1) if you would like to complain to the M&S store or 2) if you would like to make a complaint about M&S food. The operator will talk you through the complaints handling process. If your complaint needs to escalated, you will be informed of what steps you are required to take next.

Other ways to contact M&S

Alternative contact methods for M&S include speaking with them through their live chat system and also contacting them with a letter sent to their head office address.