Luma Card

0844 2482 798

The Luma Card is owned by Capital One and aims to help those out with bad credit. You can call the head office for the Luma Card by dialling 0844 2482 798. For other numbers, see the table below.

Luma Card Head Office Contact Numbers

Department Contact Number Opening Hours
Luma Card Head Office Contact Number 0844 2482 798 Monday- Friday, 9am-6pm
Customer Services 0844 248 2799 Monday- Friday, 9am-6pm
Complaints 0844 248 2801 Monday- Friday, 9am-6pm
Account Services 0844 248 2802 Monday- Friday, 9am-6pm
HR 0844 248 2803  Monday- Friday, 9am-6pm
Credit Card Support Services 0844 248 2804 Monday- Friday, 9am-6pm

Luma Card Head Office Contact Number

The Luma Card Head Office is based in London, and member of the head office team can be contacted by calling 0844 2482 798. For other numbers located at the Luma Card head office, see the table at the top of this page. To make a complaint, we suggest calling the dedicated complaints line. This is a direct line, which means that someone will help you as soon as possible.

Customer Services

The Customer Services with Luma Card will be able to help you register, apply and access your account when you need to. They can also offer help and assistance if you would like to know more about the Luma card. Call the team on 0844 248 2799 and you will immediately be connected to a member of the team.


Luma is ideal for helping those with bad credit. However, sometimes things can go wrong and affect people. If you need to make a complaint about an aspect of the Luma card, or about the way you have been treated by someone from the Luma team, call the complaints line on 0844 248 2801. This is a direct line, which means that someone will be able to help you as soon as they are available.

Account Services

Your Luma account can be accessed if you would like to manage your card or your spending habits. This number can also be used if you believe that you have been a victim of fraud. To access your account, you will need to ensure that you have your logins. These can be found on your Luma confirmation email. If you have been locked out of your account, call the account services team on 0844 248 2802.


If you work for Luma, or Capital One, and would like to speak to a member of the HR team, you can do so by calling the HR team on 0844 248 2803. When calling this number, you may need to quite your employee ID, which was given to you when you began working for the company.

Credit Card Support Services

The Luma Card is an aspect of the Capital One experience. For support services relating to the Luma or Captial One credit cards, call the Credit Card Support Services on 0844 248 2804. This is a direct line, which means you will be connected as soon as possible.