Laura Ashley is a homeware and clothing store, based in the UK. It is a Welsh textile design company but is now owned by the MUI group of Malaysia. It was founded in 1953 and within 20 years it was a full grown retail chain that was trading all over the world. The store was originally founded by Laura Ashley and her husband Bernard. In its peak year, 2000, sales totalled over 276 million and its vibe is most definitely quintessentially British. In 1955 Laura Ashley moved its head office to Kent and the first retail store under the Laura Ashley name opened in 1968 in Kensington with shops in Shrewsbury and Bath closely following. The company went into public holdings after Laura Ashley’s death in 1985 and it continues to trade under the name today.
|Department||Contact Number||Opening Hours|
|Customer Services||0843 557 4802||9am – 7pm|
|Head Office||0843 557 5277||9am-7pm|
|Recruitment||0844 249 0906||10am – 6.30pm|
|Delivery/Returns||0843 557 4802||9am – 7pm|
|Account Enquiries||0844 249 0917||9am – 7pm|
|Complaints||0843 557 4802||8am – 8pm|
Customer Services – 0843 557 4802
There are a number of reasons why you might need to contact Laura Ashley customer services as they are a popular high street store with a wide range of products for sale. Call the customer services to locate your nearest Laura Ashley, but if you are not within a convenient distance, you can always view their website and buy products online using their quick and easy delivery service. All of the Laura Ashley range is available to view online, from gorgeous homeware items such as furniture, rugs and bedspreads, to fashion items in the form of women’s clothing. There are a few menswear options but the website mainly stocks women’s clothes using signature Laura Ashley patterns that are mainly floral and represent Britain. The website is easy to use and you can browse the different categories easily. If you are looking for a specific product, you can use the search bar on the homepage and either enter the product’s name or reference number. If you are having difficulty finding a product, perhaps you have seen it in store but not in your size and now you can’t locate it on the website, simply give customer services a quick call and they will find the product for you. If the product is out of stock they will be able to alert you either via email or phone as soon as it is back in. There are a number of collections available from Laura Ashley including Coastal Drive, Holiday Shop, Tea Rose and Vintage Romance, all with different cuts and patterns in a range of different pieces such as coats, skirts and tops and jumpers. There is also kids clothing and furniture for kids bedrooms. Laura Ashley are probably best known for their interior ranges and if you are unsure how you would like to decorate your home, the Laura Ashley website will be sure to give you a great amount of inspiration, producing great quality, timeless pieces that will totally transform your home. If you have any questions about any of the products you see on the website, for example, if you would like to order some curtains but are unsure on sizing or you want to contact the Laura Ashely design service to have something bespoke made and you would like to discuss details, then call customer services and you can be transferred over to the correct department! Laura Ashley also offer 10% off your first order if you sign up to their emails which is definitely a great deal. However, if you are subscribed to Laura Ashley and no longer wish to receive emails, call the customer services contact number and you can be quickly taken off the mailing list.
Head office – 0843 557 5277
The Laura Ashley head office is based in Fulham but was previously in Kent. Laura Ashley was a privately owned company until Laura Ashley herself died in 1985 and it was then taken into public holdings. The business is still extremely successful and their design and buying teams work to keep the designs of the products just as Laura and Bernard created them so they do not lose their image of a well-known British brand, despite now trading internationally. All of Laura Ashley’s operations run out of the Laura Ashley head office so if you have any questions about how a product is made or where it is from then you can call the Laura Ashley head office contact number and be given this type of information. You may work for Laura Ashley and need to contact human resources for a number of reasons, such as asking for a reference. Calling the head office contact number is probably the best way to go about this. Laura Ashley occasionally has some great sales online in their ‘sale book’ which is available on their website. The sales are controlled by the head office and so if you see an item you would like to buy but can’t afford, then you can contact the head office and ask when the next sale is going to take place. If you have seen something in the sale but it is not of the right colour or fit the head office can help you locate the item. Similarly, if you have been given a discount code or a Laura Ashley voucher and find it is not valid when it should be, call the head office to sort out this issue and get the correct money off your chosen items. If you have an issue or a question and do not want to ring the head office, you can send a letter to the address listed above and Laura Ashely will respond as quickly as possible.
Recruitment – 0844 249 0906
If you would like to begin a career at Laura Ashley, the best thing to do is to head to the Laura Ashley website and click on the jobs category. Whether you would like a position on the floor in a store near you, or you fancy a job at head office or in the buying team, you can find all the available vacancies here. The careers section can be found on the ‘about us’ tab at the bottom of the page. If you would like a job actually in a Laura Ashley store, there is also the option of popping into your local outlet and enquiring about vacancies there, with a copy of your CV. If there is nothing at the current time, your CV will be kept on record and you will be contacted should anything come up that suits your qualifications and skills set. On the website itself, there are a number of positions available at head office including visual merchandising, interior design as well as retail management. Although the head office is in London, there is also a Laura Ashley office in Wales as this is where the company first started out back in 1953. Positions available behind the scenes at Laura Ashley include assistant buyers, buying administrators, franchise assistants, and e-commerce co-ordinators. If you see a position that you would like to apply for, simply click the link and fill out the application online. Of course, if you have any questions about any of the positions, such as what they involve or you are doubting whether you are qualified enough for the job then give the recruitment contact number a call and they can give you any extra details you might need about any of the positions and also let you know what you can expect from the interview process, should your application be accepted. If you have applied for a job at Laura Ashley and have not heard anything back within two weeks, then you can call the recruitment line and a member of the team can look into your application and inform you of its current status.
Delivery/Returns – 0843 557 4802
If you have called customer services and cannot locate a store close to you or simply wish to shop online, you can take advantage of the Laura Ashley fast and convenient delivery service. Delivery time and cost differs depending on what you would like to order. For example, if you are shopping for furniture, whether it is off the site or made to measure, standard delivery will cost you £4.50 to mainland UK, but differs if you wish to have it delivered internationally. Please make sure there is someone home to receive your delivery. Laura Ashley does aim to have your furniture delivered within 10 working days but you will receive an email when your order has been dispatched. Please note that the time frame cannot always be guaranteed. The email that you receive will contain details of how you can track your order online so you have a better idea of when you can expect it. The delivery date and time will get more specific once you are able to track your items. If you have ordered a number of large items in one go, please note that they might be dispatched at separate times and this just depends on what is in the warehouse at the time. If you have ordered fashion items from Laura Ashley then you can expect the delivery process to be a little different.if you order Monday-Thursday by 1.30pm then you can expect to receive your goods the next day, if you order over the weekend or a bank holiday then you can expect to wait two working days. Next day fashion delivery will cost £7.00 and again, you will be notified when your items have been dispatched so that you can log in and track them. If you have lost your confirmation email or don’t know the product’s reference number then call the delivery and returns helpline to get an idea of the whereabouts of your order and what time you can expect it to arrive. Laura Ashley hopes that you are totally satisfied with your orders but if you are not, you can return them for a full refund providing the items are in the same condition as they were delivered in. Products can be returned to any of your local stores free of charge, but if you need to send an item back then you will not have to cover the cost of the postage as items can be returned for free using the following postage label:
Laura Ashley By Post,
PO Box 19 Newtown,
Please ensure that all products that you are returning are packaged and labelled correctly. In the case of a product being too large to return by post (usually large pieces of furniture such as a sofa or wardrobe) you will have to pay for courier collection and this can range between £8-£60 depending on the size and weight of the item you are returning. More information about this can be found on the returns section of the Laura Ashley website.
Account Enquiries – 0844 249 0917
When you order something for delivery from the Laura Ashley website you will be asked to create an account which will securely save your payment details to make for a quicker and more convenient the next time you order. Don’t worry this is totally secure. Only you can access your account by logging in using your username (usually your email address) and a password of your choice. Once logged into your account, you can view your order history as well as track any current orders. If you notice any unusual activity on your account then please report this to the account enquiries contact number straight away. If you have forgotten the log in details to your account you can either click the ‘forgotten password’ link that will send you an email with instructions to reset your password in or you can call the account contact number and someone will reset this for you. Your account is a great way of also keeping up to date with the Laura Ashley blog as well as being subscribed to the Laura Ashley mailing list which will send you exclusive offers and discoutns as well as inform you of the latest collections.
Complaints – 0843 557 4802
If you have any complaints to make to Laura Ashley, whether it be about customer service you received in store or about the quality of an item you have received in the post, do not hesitate to call the complaints number as soon as possible so this can be looked into and escalated to the correct department. There are a number of reasons why you might feel it appropriate to contact the Laura Ashley complaints line, one of them being that your delivery did not arrive on time, you have waited over two weeks and have still not received a delivery or you have returned an item and have still not been credited with the refund you are entitled to. Whatever the reason, someone at the complaints line will look into your issue and hopefully be able to solve it there and then with one phone call as Laura Ashley prides itself on the total satisfaction of its customers.
Laura Ashley Social Media
If you do not wish to contact Laura Ashley on any of the numbers provided above, then using social media or an email address is a great alternative, especially if you only have a minor issue or question. The social media platforms where you can find Laura Ashley are as follows:
Contact Email: email@example.com