Job Centre Head Office

0844 248 2557

Contact the Jobcentre on 0844 248 2557 to receive assistance with claims and benefits offered by Jobcentre Plus. The Jobcentre operates on behalf of the DWP (Department for Work and Pensions) to deliver benefits to claimants across the country. These benefits relieve living and working costs. The government provides financial support for people who are unemployed, on low incomes, or unable to work. There is a range of benefits available to help people in different situations who might struggle financially. Several of these benefits will soon come under the umbrella of Universal Credit. This newer benefit is still rolling out in stages since its introduction in 2013. If you have to switch from another benefit to Universal Credit, the DWP will let you know. Until they inform you otherwise, continue claiming your current benefits as usual.

Jobcentre Contact Numbers

In the following table, you can find the department number you need to call and its opening hours. If the Jobcentre transfers you to another line, opening hours may vary from the ones shown below. Avoid calling earlier in the morning or at lunchtime as you may have to hold for a while. Read further down the page for more information on the benefits each helpline covers.

Department
Phone Number
Opening Times
New Claims
0844 248 2557
(Mon-Fri) 8am – 6pm
(Sat) Closed
(Sun) Closed
Appointments
0843 208 2058
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Benefits Entitlement
0844 453 0218
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Universal Credit
0844 248 2173
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Low Income Benefits
0844 248 2174
(Mon-Fri) 8am –6pm
(Sat-Sun) Closed
Housing Benefits
0844 248 2175
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Disability Benefits
0843 816 6455
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Child Benefits
0843 816 6456
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Family Benefits
0843 816 6457
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Bereavement Benefits
0843 816 6458
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Tax Credits
0843 816 6459
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Employer Services
0843 816 6461
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed

New Claims

If you don’t have an existing benefits claim, call 0844 248 2557 to make enquiries. To find out if you’re eligible for any benefits and the amount you could receive, you will need to provide information to the Jobcentre. You need to have a National Insurance Number and know your working hours, income, and living costs. If you don’t have a National Insurance Number, the Jobcentre can help you to get one. When you make a new claim by phone, you may be asked to then attend an interview in person.

Changes in Circumstances

Changes to your personal circumstances can impact the amount of benefit you’re entitled to. If you don’t report these changes, you’re committing benefit fraud. You might have to pay a penalty in addition to repaying the benefits. When you claim Child Benefits, you must report changes in your child’s circumstances as well. Call 0843 208 2058 to report any changes to your income, health, family, or employment. This includes moving house, getting married, having children, or going into education.

Benefits Entitlement

When you call the New Claims line to apply for a benefit, they’ll check your eligibility. If you aren’t making a claim just yet, but you want more information, call 0844 453 0218. You can receive advice on which benefits are best applicable to which situations. Ask about the benefit cap and receive help calculating how it would apply to you. Even if you’re going off benefits, you can call to learn about moving-into-work support programmes you’re entitled to. You can also call this number to report benefit fraud.

Universal Credit

If you are one of the many claiming Universal Credit in place of older benefits, call 0844 248 2173. As of the end of 2017, you can apply online and manage your Universal Credit account online. However, if you need advice about additional payments on top of Universal Credit, you can call. This includes advance and hardship payments or alternative payment arrangements, budgeting advances, and disability payments. You need to report your earnings to Universal Credit, especially if you’re self-employed.

Low-Income Benefits

Benefits which top up low incomes include Jobseekers Allowance, Employment and Support Allowance, Income Support, and Universal Credit. The others are considered as separate from Universal Credit until they are replaced by it. Several credit schemes for low-income workers were discontinued in 2013 due to Universal Credit. Call 0844 248 2174 if you need help or advice with your JSA, Pension Credit, or Budgeting Loan. Click for more contact numbers if you claim ESA or Income Support.

Housing Benefits

Whether you are in employment or not, if you claim certain income-related benefits you can also get help with heating and housing costs. Housing Benefit can pay for some or all of your rent if you can’t afford it. You could also get a reduction in Council Tax. Call 0844 248 2175 for support with your housing benefits. This includes heating costs, as you could be entitled to a Cold Weather Payment, the Warm Home Discount Scheme, or Winter Fuel Payments depending on the benefits you already claim.

Disability Benefits

People who have disabilities, and carers who look after them, are entitled to support payments. You could get an extra disability premium payment if you already receive other benefits, but have a severe or enhanced disability. Incapacity Benefit is being replaced by Employment and Support Allowance, which is being replaced by Universal Credit. Personal Independence Payments are also replacing the Disability Living Allowance. Call 0843 816 6455 to speak with someone about your disability benefits.

Child Benefits

If you are responsible for children, you can get a payment of £20.71 per week for the first child, and £13.70 per week for each additional child. Only one person can collect child benefit per each child. You will have to call the Child Benefit Office if you want to change the recipient of child benefit for your child. Call 0843 816 6456 if you have any issues regarding child benefit payments. You can call this number for help with child benefit agreements or the High-Income Child Benefit Tax Charge.

Family Benefits

When you are starting a family or having a baby, there are other benefits available besides child benefits. You could get a Maternity Grant from SureStart, or Maternity Allowance if you don’t receive Statutory Maternity Pay. Full-time students with children can get a Childcare Grant or Parents’ Learning Allowance to help with childcare costs. With Healthy Start you can also get vouchers for buying milk, vitamins, and fruit. Call 0843 816 6457 for help with any of these benefits.

Bereavement Benefits

After the death of a family member, the government can offer financial support to help with the situation. For example, paying for a funeral, or providing money for new guardians of orphaned children. There are several different bereavement allowances and payments. Some are tax-free, and some require repayment if you inherit any money from the person who died. Whichever bereavement benefit you receive, you can call 0843 816 6458 for assistance with your current claim.

Tax Credits

Tax credits offer tax relief for people who are responsible for children or have a low income. You have to order an application form before you can claim tax credits, which can take two weeks to arrive. The amount you get depends on your income and any other benefits you receive. Call 0843 816 6459 for help renewing your tax credits or updating an existing claim. You can call this number for help with payments, including overpayments, for Child Tax Credits or Working Tax Credits.

Employer Services

Jobcentre Plus offers services for employers as well as those looking for work. Call 0843 816 6461 to find out how the Jobcentre could help your business with recruitment. You can receive support and advice regarding job vacancy listings and training development. Jobcentre Plus can help you organize work trials for potential employees, or find an employment scheme that works for you. You can also get help with setting up work experience or funding apprenticeships.

Other Ways to Contact the Jobcentre

Jobcentre Plus does not have just one primary e-mail address or postal address. There are many Jobcentre Plus offices across the UK which handle local cases, although some of them are closing down. Due to this, each Jobcentre location has its own individual Twitter account and contact details. To find your local Jobcentre on Twitter, look through the DWP’s list of official Twitter accounts here. These accounts also post local vacancies, so you can count looking at them as a job-searching activity.

If you don’t use social media, you can find out if your Jobcentre has an e-mail address. Use the Local Office Search and it will show the results for the nearest Jobcentre offices. You can then decide to e-mail, call on the phone directly, or write a letter. Before you write a letter, call to confirm if you need to send it somewhere else depending on the benefits you are receiving. There are several mail-handling sites which officially process mail relating to benefits claims.