Jet2

 0843 178 4044

Jet2 is a low-cost airline with a base at Leeds Bradford Airport. It also has other bases at major airports in the UK, and one at Alicante in Spain. There is a sister company selling package holidays with Jet2 flights called Jet2 Holidays. There is also Jet2 City Breaks and Jet2Villas. The airline originally began as Channel Express in 1983, before rebranding and establishing Jet2 in 2003. Jet 2 grew throughout the 2000s, acquiring more aircraft and opening more bases. Now it operates millions of flights each year to 58 destinations in Europe. Most of them are in France, Spain, and the Mediterranean. Its fleet has 85 Boeing aircraft in total.

Jet2 Contact Numbers

Contact Jet2 at their head office to receive assistance. The Jet2 team is available seven days a week during these opening hours.

Department
Phone Number
Opening Times
Jet2 Head Office
0843 178 4044
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 6pm
MyJet2 Membership
0843 178 4045
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 6pm
Jet2 Complaints
0843 178 4046
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 6pm
Jet2 Press Office
0843 178 4047
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 6pm
Jet2 Marketing
0843 178 4048
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 6pm
Jet2 Careers
0843 178 4049
(Mon – Fri) 8am – 7pm
(Sat – Sun) 9am – 6pm

Jet2 Head Office

Call 0843 178 4044 to contact Jet2 at their head office. Ask questions or request assistance with their website or e-mail services. Find out how to book a holiday or ask for statistics, such as their most popular flights. Get more information about additional products Jet2 offers with their flights, from car rental to travel insurance to onboard services like meals and shopping. If you are an analyst or just interested, you can ask to discuss Jet2’s financial and operational reports. You could also enquire about their other operations with Jet2 Holidays, including City Breaks and Villas. Call this number to discuss the leading leisure travel group.

MyJet2 Membership

Contact the Jet2 customer services department on 0843 178 4045 for help with their membership scheme, MyJet2. Customers will use their MyJet2 accounts to manage bookings, including adding extra services. Signing up allows customers to store their information and receive e-mail offers every two weeks. Call regarding a MyJet2 member offer or an exclusive competition. They are for registered members only, and Jet2 could suspend your account for misuse. You can ask Jet2 to delete a MyJet2 account, but they cannot merge member accounts. Call if you have problems accessing your MyJet2 account and viewing your bookings.

Jet2 Complaints

Call Jet2 on 0843 178 4046 to log a complaint. The Jet2 complaints department will assign your complaint to a team member who will investigate the issue internally. You will need to allow them time to gather the relevant information and offer a resolution. If you do not hear from them after 21-28 days, call again to follow up your complaint. You can complain again if they don’t update you on the progress of your case, or if you do not find their resolution to be satisfactory. A senior team member will review your file and provide a final response within a further 14-21 days. After that, you can refer issues to the European Commission ODR.

Jet2 Press Office

The Jet2 press office handles news updates for the airline. This includes travel awards, disputes, new partnerships, customer stories, and other company developments. They manage the company’s image by liaising with the press and the public. Media members can call 0843 178 4047 to make press enquiries for journalistic purposes. The office does not assist with customer service queries. Members of the public should only call with general company information requests, including concerns about their operations following Brexit. You can also contact the press office at Jet2 by sending an e-mail to pressoffice@jet2.com.

Jet2 Marketing

The marketing team at Jet2 is responsible for their advertising and online campaigns. You should contact them on 0843 178 4048 if you want to discuss a campaign that you have seen. Call with enquiries about promotions for Jet2.com or the sister sites if you want to know more about them. You can complain about unclear terms and conditions or advertisements which could mislead customers. Contact them if you want to unsubscribe permanently from their mailing list. You might have seen the Jet2 in-flight magazine, Jetaway. Call to discuss the magazine or place an advertisement, or send an e-mail to jet2.com@ink-publishing.com.

Jet2 Careers

Jet2 offers a vast array of career options at locations in England, Scotland, and Northern Ireland. This includes pilots, cabin crew, ground operations, engineering, IT, the commercial office, and customer support. There are many departments within these too, from administration to procurement. You can search for and apply to jobs in the UK or even overseas on Jet2’s careers website. Call 0843 178 4049 for more information about a position or assistance with the process of applying. You can call to ask about interviews, training, and qualifications. You could also enquire about vacancies for Jet2 Holidays in a variety of other sectors.

Other Ways to Contact Jet2

You can contact Jet2 customer services seven days a week on social media. They typically respond to Facebook messages within a day. If you send a tweet to @jet2tweets they are likely to reply faster. For non-urgent enquiries pre-departure, you can send an e-mail to contactcentre@jet2.com. If it is urgent, then you should call and speak to an adviser. For feedback and complaints after travelling, send e-mails to customer.service@jet2.com. You can also write a letter to the customer services address below, but it can take 28 days to receive a full response. Escalate your complaints or send corporate queries to the head office at the airport.

Department
Address
Customer Services
Jet2.com
Customer Care Team
PO Box 284
Leeds
LS11 1GE
Head Office
Jet2.com
Low Fare Finder House
Whitehouse Lane
Yeadon
Leeds Bradford International Airport
Leeds
LS19 7TU