Income Support

income-support-head-office-contact

Income Support Contact Number:

Income Support Phone Number
Income Support Head Office 0843 557 4549
Income Support Applications 0843 557 4549
Income Support Complaints 0843 557 4549

Income Support Head Office Contact Number Opening Hours

Department Opening Hours
Income Support Head Office 8am to 7pm, Every Day of the Week

Income Support Head Office Address

Department Address
Head Office
HM Revenue and Customs
BX9 1AS
United Kingdom

income-support-phone-number

Reasons to call the Income Support Head Office Contact Number:

Income Support is the UK Government’s answer to the problem of helping those on low income, or those who are not on any income at all, so long as they meet the eligibility criteria. These eligibility criteria separate those who are able to claim from those who cannot, and include such stipulations as:

  • being the parent or sole carer of a child
  • working fewer than 16 hours per week
  • meeting the age criteria for eligibility

Once these standards are met, you will be able to claim a basic income every fortnight, and may even be able to claim additional “premiums” based on your individual situation, designed to help you make ends meet and care for those who you are responsible for.

You may need to call the Income Support Head Office Contact Number for any number of reasons, not just relating to your benefits. The reasons you might want to call include, but aren’t limited to:

  • Checking whether you qualify for income support
  • Finding out how much support you can expect to get
  • Registering an official complaint concerning your income support
  • Enquiring about other types of benefits which you may be entitled to
  • Letting the office know that you have not been paid your income support

Income Support FAQs

Who is eligible for income support?
Why is my income support late?
How much income support will I get?
Can you claim income support while pregnant?

Income Support FAQs

Who is eligible for income support?

If you want to qualify for income support, you’ll need to make sure you fit the requirements for the position. Applicants cannot access benefits unless they conform to all five of the stated requirements:

  • Applicants must be pregnant, or be a lone parent with a child under the age of 5. Applicants in this criteria may also be carers, or certified unfit to work as the result of sickness or disability.
  • Applicants must be between the age of 16 and the age at which they would qualify for Pension Credit.
  • Applicants must be on no income, or a low income. If applicants are on a low income, they must have savings of less than £16,000 in order to access Income Support, and their partner’s savings and income will be included in calculations.
  • Applicants must work for less than 16 hours per week, and their partner, where applicable, must work less than 24 hours per week.
  • Applicants must live in England, Scotland or Wales. Northern Ireland has its own Income Support solution separate from that of Great Britain.

Young people in full-time education below University level may also be eligible for Income Support, provided the following standards are met by applicants:

  • Applicants must be aged between 16 and 20.
  • Applicants must be in full-time education below University level.

After those criteria are met, then an applicant is eligible for income support if they meet one or more of the following demands:

  • The applicant is a parent.
  • The applicant is not living with their parents or guardians.
  • The applicant is a refugee, and is still in the process of learning the English language.

For those applicants who are orphaned or estranged from their parents or guardians, their Income Support will continue until the year that they turn 21 years old. Other applicants will see their income support continue until their course finishes.

In any of the situations listed above, a permanent address is not necessary to claim Income Support. It can be claimed even if you are “couch surfing”, living in temporary accommodation or suffering from homelessness.

 

Why is my income support late?

Like other benefits, or a Government pension, income support is paid directly into your preferred bank account, or into a building society account or credit union account. The time between payments is short – only two weeks – and it should be paid on the same time frame as any other benefits that you are receiving.

However, if a payment doesn’t turn up, it is very important that you follow the following steps as quickly as you can:

Call the Income Support head office contact line on 0843 557 4549. This phone number is manned by dedicated Income Support staff at the head office between 8am and 7pm, every single day, so you will always be able to call. Once you’ve gotten through to the Income Support Head Office, let the staff there know that you were due a payment that hasn’t come through, as ask what they can do to help you.

 

How much income support will I get?

If you are eligible for income support based on the requirements outlined above, you are then entitled to the basic income support allowance, plus any “premiums” that are earned by your individual circumstances. For those in need of a refresher, those requirements are as follows:

  • being the parent or sole carer of a child
  • working fewer than 16 hours per week
  • meeting the age criteria for eligibility

If those are met, you may then begin to claim the “basic income” allowance. If you meet additional criteria dependent on your situation, you may also qualify for additional “premium” payments – make sure to ask whether you qualify. The following table lays out the level of “basic income support” which individuals of different ages and situations may be able to expect, and also takes into account the provision of the “Higher Rate” payment which is paid to those who are responsible for a child or those who are in a couple where both would be independently qualified for ESA and Income Support.

Basic Rates for Income Support

Status Age Weekly payment
Single 16 to 24 £57.90
Single 25 or over £73.10
Lone parent 16 to 17 £57.90
Lone parent 18 or over £73.10
Couples Both under 18 £57.90
Couples Both under 18 – ‘higher rate’ £87.50
Couples One under 18, the other 18 to 24 £57.90
Couples One under 18, the other 25 or over £73.10
Couples One under 18, one over – ‘higher rate’ £114.85
Couples Both 18 or over £114.85

Income Support Premiums

Income Support premiums are additional payments which are applied on a case-by-case basis if your individual situation warrants them. These premium payments may be triggered by situations such as the applicant having a partner who is a pensioner, or the applicant being a carer.

Can you claim income support while pregnant?

One of the requirements for income support is that the applicant be pregnant, or be a lone parent with a child under the age of 5. Therefore, applicants can claim income support if they are expecting a child.

If you need more information about anything that you read of this page, call the Income Support head office contact line on 0843 557 4549. This phone number is manned by dedicated Income Support staff at the head office between 8am and 7pm, every single day, so you will always be able to call. Once you’ve gotten through to the Income Support Head Office, you can ask any questions you may have and the staff will be able to help answer them efficiently.