Income Support

0843 178 4311

Contact the Income Support helpline on 0843 178 4311 to make enquiries about the government benefit. If you are eligible, you can make a claim to begin receiving Income Support payments. You must have a low income or no income at all, and meet the other criteria. Income Support could entitle you to other benefits too, such as help with housing, health, and childcare costs. If Universal Credit is live in your area, the local Jobcentre might tell you to claim that instead of Income Support.

Income Support Contact Numbers

You can call Income Support for various reasons from Monday to Friday. See below for the opening hours for each helpline number. If something happens after 6pm on a Friday which you need to call about, then you will have to wait until Monday at 8am to report it and get help. As long as you call within five days to report any issue, you can avoid sanctions on your payments.

Department
Phone Number
Opening Times
Claims
0843 178 4311
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Payments
0843 178 4312
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Premiums
0843 178 4313
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Changing Claims
0843 178 4314
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Complaints
0843 178 4315
(Mon-Fri) 8am –6pm
(Sat-Sun) Closed
Mandatory Reconsideration
0843 178 4316
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed

Claims

First of all, if you’re new to Income Support then call 0843 178 4311 for help with making a claim. To apply for Income Support, you must give your National Insurance number and date of birth. You will need to provide details of your income, your partner’s income, your address, and who lives with you. When you apply, you can also find out if you are eligible for any other benefits at the same time as Income Support. You can easily re-claim Income Support within 26 weeks of ending a claim. Just call and ask to complete a Rapid Reclaim. If you need to re-claim after 26 weeks, you will have to start over with a new claim.

Payments

Your basic Income Support payment is your Personal Allowance. The amount you will get depends on your income and if you have a partner or children or not. If you have any savings above £5,999 this will also affect your entitlement amount. The minimum basic weekly payment is £57.90, with the maximum being £114.85 per week. However, you will usually only get an Income Support payment every two weeks. Payments should go directly to your building society, credit union, or bank account. Call 0843 178 4312 if there is an issue with your payment, or if you want to make alternative payment arrangements.

Premiums

People with disabilities or carers can get automatic extra payments known as premiums. Depending on your personal circumstances, you could get a larger payment of either a severe disability premium or enhanced disability premium. Usually, to get these you must be receiving other specific benefits as well as Income Support. A single person would get a minimum addition of £32.55 per week, while couples would get £46.40 a week. Call 0843 178 4313 if you think you are entitled to a premium but it has not been added to your payments. There is no application process, but you can call to make enquiries.

Changing Claims

Any time your circumstances change, you must call 0843 178 4314 to report the change as soon as possible. If it would affect your entitlement amount but you don’t report it, you are committing benefit fraud. This could result in sanctions as well as having to pay some of the money back. To avoid this, all you have to do is call up whenever something changes. This could be your address, your relationship status, your income or savings, or if you start working. If the number of people you live with changes, you must report this too. When you call, you must be ready to provide your personal details as proof of identity.

Complaints

If something has gone wrong with your claim or you are generally unhappy with the service, call 0843 178 4315. You can make a complaint explaining what happened and when, and how it had a negative impact on you. You can even suggest what you would like to happen to rectify the issue. The office will issue an apology and investigate as necessary. In the case that you were treated unfairly or suffered financial hardship, they could make a special payment. If you are still not happy with their resolution, ask to escalate your complaint to a manager. Further investigation into the complaint can take up to 15 days for a response.

Mandatory Reconsideration

Making a complaint does not count as officially challenging a benefit decision. This is why you need to call 0843 178 4316 if you want the office to reconsider a decision affecting your Income Support. Call to ask for mandatory reconsideration within 1 month if you think there is an error. You can only request mandatory reconsideration later than this if you were in hospital or coping with a bereavement. Ask for help with additional evidence you want to provide to make your claim against the decision. If you still don’t agree with the mandatory reconsideration result, appeal to the Social Security and Child Support Tribunal.

Other Ways to Contact Income Support

Despite continuing closures of Jobcentre offices, there are still many of them across the country. This means that there is no singular address or number for Jobcentre Plus correspondence. Instead, you must send your e-mails or letters to your local Jobcentre Plus. This is where they monitor your claim, and where you will usually attend interviews if necessary.

You can find the contact details you need with the Local Office Search tool. If your query is urgent, you should use the phone number to call your Jobcentre directly. You can write to the DWP if you want to make a general complaint, but not concerning your individual claim details. The head office will not have access to your claim like your Jobcentre Plus office does.