Iceland

  • Business Name: Iceland
  • Head Office Number: 0843 557 5427
  • Opening Times: 8am-9pm
  • Head Office Address: Iceland Foods Ltd
    Second Avenue
    Deeside Industrial Park
    Deeside
    Flintshire
    CH5 2NW
  • Website: https://www.iceland.co.uk/

Iceland head office contact

Iceland Connection Numbers:

Department Number
Iceland Head Office 0843 557 5427
Iceland Customer Services 0843 218 9673
Iceland Complaints 0843 218 9674
Iceland Online Shopping 0843 218 9675
Iceland Delivery Helpline 0843 218 9676
Iceland Contact Number 0843 218 9677

By calling the above numbers, we can connect you to those Iceland departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Iceland Head Office Contact – 0843 218 9673

Iceland was first founded back in 1969, by Malcolm Walker and his business partner Peter Hinchcliffe. The twosome opened their first store in Shropshire, investing £59 in one month’s rent. The name Iceland was chosen because Malcolm was friends with the Icelandic Prime Minister. Walker and Hinchcliffe were employees of Woolworths when they first launched the store and were promptly fired when their employers discovered their sideline.

Today, the Iceland headquarters can be found in Deeside, Wales. It’s estimated that the company has a 1.8% share of the grocery market.

Iceland is a British supermarket which stocks a range of frozen food, pre-prepared meals and produces such as meat and dairy. Iceland was the first UK supermarket to remove artificial flavourings and colours as well as non-essential preservatives from own branded products. In the 1990s, the supermarket also led the way in banning mechanically recovered meat from own brand products. Later in that decade, Iceland banned genetically modified ingredients from products and removed trans-fats in 2006.

Iceland Customer Services – 0843 557 5427

Iceland only works with trusted suppliers in order to ensure that the food that the store sells is high quality and tastes great, whilst remaining at an affordable price. All food is subject to rigorous testing processes to make sure that they meet the high standards set by the company.

Below are some of the foods that you can purchase from Iceland stores:

  • Ready meals
  • Pizza
  • BBQ meats
  • Fish and seafood
  • Chicken
  • Ice creams/desserts
  • Breakfast fruit/smoothies
  • Greggs products
  • Slimming World range
  • Speciality meat and fish
  • Vegetables and potatoes
  • Millie’s Cookies products

There are several benefits to buying frozen food. They include:

  • Halving your food waste.
  • Freezing food is a 100% natural process and avoids the use of unnatural preservatives.
  • Enjoy different types of foods regardless of the seasons.
  • Safe storage of food means that you can avoid food poisoning.

Iceland has a range of frozen ready meals that are authorised by Slimming World, meaning that you don’t have to worry about weighing out your food or counting calories as the meals are all syn free.

Iceland products have also won a range of awards from the likes of the British Frozen Food Federation, Good Housekeeping Institute and the Grocer. For example, the seabass fillets won best overall product in the meat and fish category at the 2016 Gold Awards. The cajun spiced sweet potato bake was a finalist at the Grocer awards in the own brand category. The Creme Brulee also won a silver award from the British Frozen Food Federation. A full breakdown of award-winning products can be viewed on the Iceland website.

Iceland Complaints – 0843 557 5427

You may need to make a complaint against Iceland for any number of reasons – ordinarily food-related. You can do that by calling the number above, whenever you like!

Iceland Online Shopping – 0843 218 9673

If you prefer to have your grocery shop delivered to your home, you can do this with Iceland. You can choose from the full range of products such as frozen meals, chilled products, fresh fruit, cupboard staples, drinks and household essentials such as laundry and pet care items. You can pay for your shopping with either your Visa or Mastercard, or with PayPal if you prefer.

Iceland Delivery Helpline – 0843 218 9673

If you do choose to shop online, the minimum amount that you can spend for delivery is currently £25. Orders between this amount and £34 will incur a £2 delivery charge. Deliveries are typically made from Monday to Saturday between 11am and 7pm. You’ll be given a two-hour delivery window on the date of your delivery. Deliveries are made to your front door from temperature controlled delivery vehicles.

Iceland Contact – 0843 557 5427

You can contact Iceland via the number found above. Why would you want to do that, you ask? For a number of reasons, including registering a complaint, talking about the food, or talking about the Iceland Bonus Card.

The Iceland Bonus Card is the loyalty scheme which replaced savings stamps. Benefits of having a bonus card include the possibility of winning the cost back of your shopping at the till, exclusive money-saving coupons throughout the year, save directly onto the Bonus card towards your shopping and free delivery when you spend over £20 in store, all you have to do is pick a time slot that suits you. To get a bonus card, just ask in your local Iceland store next time you shop and you will be given a temporary card which you can begin using immediately. Your permanent card will then be sent to you within two weeks.

Popular questions about Iceland:

Which is cheaper Iceland or Farmfoods?

Whether Iceland or Farmfoods is cheaper depends on what you purchase. There is no definitive evidence to show that one retailer is more affordable than the other.

Who owns Iceland foods?

Iceland is owned by a consortium made up of individuals. It was purchased by the consortium in 2012.

How many Iceland Foods stores are there?

There is not a definite figure to show how many Iceland stores there are, but it is believed to be in the hundreds.

Are Iceland’s foods Halal?

Iceland does not specifically list any products as halal. The issue has been raised by Muslims that the retailer should offer a small range of Halal products, as other retailers do, but nothing has been confirmed by Iceland themselves.

What Iceland foods are syn free on Slimming World?

Iceland has a great range of syn free slimming world products. They include chicken sausages, beef burgers, sweet potato curry, chicken tikka masala, Singapore noodles, pork sausages and much more. The range is clearly labelled as Slimming World and lists the ingredients clearly.

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