House of Fraser

house of fraser head office contact number

Other House of Fraser Contact Numbers

House of Fraser Phone Number
 Head Office 0844 248 2602
Customer Services 0843 557 4323
Complaints 0843 557 4323

House of Fraser Opening Hours

Department Opening Hours
Head Office Monday to Saturday 9am to 5.30pm, Sunday 11am to 5pm

House of Fraser Head Office Address

Department Head Office Address
House of Fraser HOUSE OF FRASER HEAD OFFICE
27 Baker Street, London, W1U 8AH

Why would I need to call the House of Fraser Head Office contact number?

  • To find your nearest House of Fraser department store
  • To find out more information about a certain product
  • To enquire about jobs available at certain stores across the UK
  • To report an issue with a product you have purchased from a House of Fraser store

House of Fraser is a British Department Store group that sell a range of items and services.

House of Fraser Department Stores

House of Fraser sells a number of items, from fashion to homeware, to wedding gifts and electricals. They also have a print magazine for customers to subscribe to and order from. There are over 60 department stores throughout the UK and was established in Scotland in 1849. It was rebranded in 2001 and Lloyds Banking owns a majority share in the companies stocks.

How to order with House of Fraser

Shopping online with House of Fraser is simple. You can find the items you wish to buy by either browsing through their department sections, or by searching for them via the search bar. Once you’ve found the items you want, simply add them to your basket. Once this has been done, you can complete your checkout and enter the details which are needed to process your order. You can either pick up your delivery from your local store, or you can have it delivered to you.

Returns and Refunds with House of Fraser

If you’re not happy with your item, or with the way it has reached you, you can receive a full refund within 28 days of returning it. No refund will be given to you without proof of purchase. There are some things that can’t be returned to House of Fraser, these include:

  • House of Fraser Gift Cards and Gift Vouchers
  • Pierced earrings
  • Hampers, food, and beverages
  • Made-to-measure goods, such as hats
  • Free items

House of Fraser Collection and Delivery

house of fraser delivery
house of fraser delivery

Below are all of the options available to you when deciding on collection or delivery for your purchased items:

  • Buy & Collect – Free, order before midnight
  • Standard Delivery – Free, or £3.50 for orders under £50
  • Nominated Day – £6 flat fee, if ordered before 7pm
  • Next Day – £6, if ordered before 7pm
  • Next Evening – £8, if ordered by Midnight
  • Collect + – £3.50 if ordered by 7pm
  • Same Day delivery – £6 if ordered by 12pm
  • Pre-9am – £8 if ordered before 9pm
  • Ireland – Free or £350 on orders under £50
  • Channel Islands – Free
  • Pre- Noon – £8 if ordered before 9pm
  • Next Afternoon – £8 if ordered by 9pm

Personal Shopping at House of Fraser

House of Fraser offer personal shopping at all of their department stores, and you can book a session online or by ringing the number above. You can book a personal shopper for almost any occasion, including:

  • Basics
  • Workwear
  • Occasionwear
  • Wardrobe Refresh
  • Wedding guest
  • Male formalwear

Gift cards and Gift Vouchers

There are many gift card and gift vouchers available if you wish to purchase one for yourself or for a loved one as a gift.
If you’re looking for their cheapest voucher, there is the generic gift card, which you can put £10 or more onto. There is also a birthday gift card and many others with different designs and patterns. House of Fraser also offers Bobbi Brown, Estee Lauder, and Clinique gift cards.

FAQ’s

Will House of Fraser give you a refund without a receipt?
Are Debenhams and House of Fraser the same company?
How long are House of Fraser vouchers valid for?
Who delivers House of Fraser parcels?
Do House of Fraser sell luggage?

Will House of Fraser give you a refund without a receipt?

Unfortunately, House of Fraser will not agree to refund you if you don’t have the original receipt from your purchase in-store. If you’ve purchased your items online and still wish to return them, you will receive instructions on a return form in your packaging. You will not need a receipt for this, as your order will be printed on this form.

Are Debenhams and House of Fraser the same company?

No, the Baugur Group own and run House of Fraser as of 2006. Debenhams is a constituent of the FTSE, and so they are not the same company, however, their department stores are similar in style and sales.

How long are House of Fraser vouchers valid for?

House of Fraser Gift Vouchers are valid for 24 months

Who delivers House of Fraser parcels?

House of Fraser items are usually delivered by Royal Mail couriers, and you will receive either a text or email regarding the date and time of delivery, as well as information on how to track your order.

Do House of Fraser sell luggage?

Yes, House of Fraser sells a range of luggage options for whatever your need. To see or for more information on the luggage they sell in store or online, ring the number above or head over to their website, where you can search for the type of luggage you’re looking for. From Samsonite to Dickens & Jones, House of Fraser has it all

About House of Fraser

House of Fraser was established in 1849 in Glasgow, Scotland. In 1891, it was known as Fraser and Sons and grew into a chain establishment throughout the second world war. In 1948, the company was first listed on the London Stock exchange, and eventually the FTSE index. The name was changed years later in 2001, as a rebranding of the stores took place throughout the UK. It was bought by the Bagaur Group in 2006, and Lloyds banking group hold the largest share in the business. It is the third-largest department store in the UK and owns one of the fastest growing websites. Below is one of their adverts for the S/S collections available at all of their department stores throughout the England Scotland and Ireland.

 

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