Hotter Shoes

Hotter Shoes logo

Hotter Shoes Contact Numbers

Department Contact Number
Customer Services 0843 320 9543
Head Office 0843 218 9624
Store Locator 0843 218 9625

Hotter Shoes Head Office Address

Department Address
Head Office 2 Peel Rd, Skelmersdale WN8 9PT

Hotter Shoes Head Office Opening Times

Days Opening Hours
Monday- Friday 9am-5.30pm
Saturday 9am-5.30pm
Sunday Closed

About Hotter Shoes

Hotter Shoes are a shoe retailer selling comfortable yet stylish footwear for both men and women. Hotter Shoes was first established in 1959 – they first began as just a slipper production company, but in the late 90’s they began to produce all kinds of shoes – aimed at offering maximum comfort to the wearer. Hotter shoes sells footwear through 70 different stores and more than 200 independent retailers. Last year, they sold a record of 1.8 million pairs and they are now known as the biggest shoe manufacturer in the UK.

Reasons to Call the Hotter Shoes Head Office

  • I have ordered some shoes from the Hotter website and they have not arrived in time
  • I want to make a complaint to Hotter Shoes
  • I want to know more about where I can buy Hotter Shoes
  • I have forgotten the log in details to my Hotter Shoes account
  • Hotter Shoes have sent me a broken, damaged or faulty item
  • I have a complaint to make about Hotter Shoes customer service
  • I want to return something to Hotter Shoes
  • I have seen a television advert for Hotter Shoes and would like to purchase the shoes featured

Hotter Shoes UK

You can find all of the Hotter Shoes stock on their website – there are shoes available for every occasion and you simply need to browse all of the different categories to find the pair that are perfect for you. With both men’s and women’s shoes available, Hotter shoes focus on combining style and maximum comfort which is what makes them so popular. With padded insoles and lightweight, flexible soles on all of their products, Hotter is definitely the healthy way to shop for shoes. You can shop the ‘Hotter Originals’ range for a reliable, comfortable pair of shoes or you can have a look at some of Hotter’s newest, seasonal collections to keep on top of the trends. If you know what you are looking for, simply enter the name of the shoe or the shoe’s reference number into the search bar and the web page will bring it up for you. If you are having a browse before you decide what to buy you can ‘shop by fit’ and choose a pair that will be best for you. Shopping by fit includes ‘extra wide’, ‘narrow fit’, ‘EEE fit’, ‘Dual fitting’, ‘Touch Fasten’ and ‘slip ons’. If you are unsure what pair will fit your feet most comfortably, why not visit a Hotter Shoes store or stockists and try them on for yourself? To locate your nearest Hotter Shoes stockist or shop then please call the Hotter Shoes Head Office Contact Number. Hotter Shoes also stock a range of accessories made of great quality, durable leather in some excellent on-trend styles. From women’s accessories of handbags and scarves to men’s socks and belts – you can find the perfect match to your new pair of shoes. The Hotter Shoes website is completely safe and secure but if you are having any problems using it, or difficulty understanding any of its content, do not hesitate to call the head office where a member of the team will be more than happy to help.

Hotter Shoes saleHotter Shoes Sale

The Hotter Shoes Outlet is also available on their website, but if you are shopping at a stockist you may also come across items that are reduced seasonally. The outlet includes some great bargains for men’s shoes, women’s shoes and accessories. The Outlet allows you to save up to 50% on many items, and if you sign up to the Hotter Shoes newsletter you can also get a further 10% off your order. This is a great way to save money on great quality products. Please note that shoes in the Outlet are only available while stocks last – so be quick!

Hotter Shoes Delivery/Returns


For deliveries to the UK Hotter Shoes charges £4.95 per order. You can expect your order to arrive within 5 working days (they will usually arrive before this time but please allow up to this long especially during busy periods). Hotter Shoes use Hermes UK as a courier and you will receive an email when your items have been despatched and are in the hands of the courier. The email will contain tracking details so that you can see when to expect your parcel. If you notice anything unusual with the tracking information or your items have said they have been delivered when you haven’t received them then please call the contact number immediately.


If you are unsatisfied and wish to return any items to Hotter Shoes, they offer a reliable returns and exchange service. If you would like to exchange the goods then you will have free shipping to return them for a new pair but if you are exchanging for a refund then a small postage fee of £2.50 is required. Once your return has been processed, you will receive a refund to the account that you paid for the shoes on. If you have not received a refund after seven working days then please call the contact number and this can be looked into.

Hotter Shoes Stockists

Simply enter your postcode into the Hotter Shoes store locator on their website to discover where you can purchase Hotter Shoes in your area. Hotter Shoes are available from major retailer Debenhams as well as online at Amazon.

Hotter Shoes Catalogue

If you want a catalogue to flick through for some inspiration, the Hotter Shoes catalogue is a great way of seeing how their shoes can be worn and styled. The Hotter Shoes catalogue is free and extremely easy to request from the Hotter Shoes website. Simply fill out the application form with your personal details including your address, and one will be sent out to you in the post right away. If you have applied for a Hotter Shoes catalogue and have not received one you can call the contact number to chase it up or re-order.