Home Office

0843 557 3417

Contact the Home Office by calling 0843 557 3417 to reach the head office. This ministerial department of the UK government is responsible for security and immigration. The creation of the Ministry of Justice in 2007 relieved the Home Office of many of its previous duties. The Home Office still works with 30 agencies and public bodies. Since 1782, it has been the lead department for crime, counter-terrorism, fire, police, drugs, and immigration.

Home Office Contact Numbers

Below you will find the contact numbers for the main offices which are part of the Home Office. You can call the helplines during the opening hours shown. Be sure to check before you call, as some offices are open at the weekend while others aren’t. If the helpline you need is closed, see the bottom of the page for other contact methods you can use. They may be slower than calling.

Department
Phone Number
Opening Times
Home Office
0843 557 3417
(Mon-Fri) 9.00am – 5.00pm
(Sat) Closed
(Sun) Closed
Passport Office
0843 557 5161
(Mon-Fri) 8.00am – 8.00pm
(Sat) 9.00am – 5.30pm
(Sun) 9.00am – 5.30pm
UK Visas and Immigration
0844 453 0225
(Mon-Thurs) 9.00am – 4.45pm
(Fri) 9.00am – 4.30pm
(Sat-Sun) Closed
Immigration Enforcement
0844 248 2098
(Mon-Fri) 9.00am – 5.30pm
(Sat) Closed
(Sun) Closed
Border Force
0844 248 2099
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 8.00pm
(Sun) 8.00am – 8.00pm
Disclosure and Barring Service
0844 248 2123
(Mon-Fri) 8.00am – 6.00pm
(Sat) 10.00am – 5.00pm
(Sun) Closed
Complaints
0843 178 3788
(Mon-Fri) 9.00am – 5.00pm
(Sat) Closed
(Sun) Closed
News Desk
0843 178 3789
(Mon-Fri) 7.00am – 8.00pm
(Sat) Closed
(Sun) Closed
Careers
0843 178 3790
(Mon-Fri) 9.00am – 5.00pm
(Sat) Closed
(Sun) Closed

Home Office

Contact the Home Office first and foremost by calling 0843 557 3417. This line is for general enquiries relating to services and operations of the Home Office. You can call this number if you aren’t sure which area of the Home Office you should be contacting. They will transfer you to the relevant department which can best help you with your query. You can call to ask about research carried out by the Home Office, and its statistics and corporate reports. You may want to request unpublished information, or even request footage from CCTV cameras operated by the Home Office.

Passport Office

HM Passport Office is the only place to issue UK passports. Call 0843 557 5161 for advice on applying for a passport, or renewing or replacing an adult passport. Check the fees and waiting times for passports, including any fast track services available. You must apply for a new passport if you change your name, gender, or personal details. The name on your passport must match the name you use in bookings, or you won’t be allowed to travel. You can also call this number to ask about buying copies of birth, death, or marriage certificates from the General Register Office.

UK Visas and Immigration

UKVI upholds national security by deciding who gets to visit or live in the UK out of the millions of applications every year. People living outside the UK must apply for specific Visas to legally visit, live, work, or study in the UK. Call 0844 453 0225 for instructions on how to apply for particular Visas in order to comply with immigration laws. Refugees can also call for help with asylum claims. If you want to extend your stay, call in advance of your Visa expiration date. The UKVI contact centre staff cannot give advice to individuals regarding their personal circumstances.

Immigration Enforcement

Immigration Enforcement came into being in 2012. The department was set up to regulate migration, including increasing compliance and tracking offenders. The team enforces the return of illegal immigrants from the UK to their home countries. Call 0844 248 2098 to report an immigration crime if you think someone is living and working in the UK illegally. You can also report employers if they employ immigrants who don’t have the legal right to work in the UK. Immigrants can call to apply for financial assistance with a “voluntary return” to their home country.

Border Force

Call the law enforcement command agency Border Force on 0844 248 2099 to report information on goods or people entering the UK illegally. Border Force secures the UK border to defend against criminal activity such as smuggling contraband or even people across the border. If you suspect or witness this kind of activity, do not investigate further yourself. Call Border Force confidentially so they can operate securely. You can also call Border Force for information or advice on which products, food, plants, or animals you can safely bring into the UK.

Disclosure and Barring Service

The DBS helps employers to recruit safely, preventing unsuitable people from working with vulnerable people like children or the elderly. Individuals can request basic checks for themselves, but employers will often require a higher level check of criminal records. Call 0844 248 2123 for help with applying for DBS checks, or guidance on how to appeal against a mistake or barring decision. Please note that you can only call between 9am and 5pm if it is about appeals and disputes. All calls are recorded for security reasons, and you may have to verify your identity.

Complaints

Call 0843 178 3788 to make a complaint if a service provided by the Home Office left you dissatisfied. You must provide details such as the area of the Home Office you are complaining about and a contact name if you have one. If it is an original complaint and not a follow-up call, describe the situation and suggest the response you would prefer from the Home Office. Depending on the complaint, an investigation may need to take place. The Home Office aims to respond within 20 working days. Some departments have their own complaints procedures.

News Desk

Journalists with media enquiries for the Home Office News Desk can call 0843 178 3789. The appropriate press officer will take the query depending on the subject. The chief areas are crime and safeguarding, police and fire, counter-terrorism, immigration and passports, the EU exit, and strategy and corporate affairs. The press office will only respond to serious enquiries from members of the media such as press outlets. Members of the public should not use this contact number, and should use the Home Office contact number for general enquiries instead.

Careers

Home Office staff work around the world in a variety of roles. Some people work with the public, some are involved with policy or corporate services and operations. The Home Office is recognized as a high-ranking employer for benefits and diversity. Call 0843 178 3790 for more information about career possibilities with the Home Office. You can find jobs with the Home Office advertised on the Civil Service jobs website and apply to them there. If your initial application is successful, there will be several further stages in the rigorous recruitment process.

Other Ways to Contact the Home Office

In the digital age, most government agencies and public bodies have their own social media pages. You can follow the Home Office on Twitter and Facebook for updates. It is unlikely you will receive a reply to any messages on these platforms, though. Members of the public who require a response should send an e-mail to public.enquiries@homeoffice.gsi.gov.uk.

Other than this, you can contact the Home Office and several of its departments by post. You can use the following addresses to write letters making queries or complaints. Remember to include return address details so the office can respond. Online contact forms are available on the official government website www.gov.uk if you would prefer to use them.

Department
Address
Home Office
Home Office
Direct Communications Unit
2 Marsham Street
London
SW1P 4DF
Passport Office
HM Passport Office
PO Box 767
SOUTHPORT
PR8 9PW
Immigration Enforcement
Immigration Enforcement
1st Floor Seacole
2 Marsham Street
London
SW1P 4DF
Border Force
Border Force Complaints and Correspondence Team
Lunar House
11th floor Long Corridor
40 Wellesley Road
Croydon
CR9 2BY
Disclosure and Barring Service
DBS Customer Services
PO Box 3961
Royal Wootton Bassett
SN4 4HF