HMRC head office contact number


 HMRC Connection Number:

HMRC Number
Head Office Contact 0844 453 0158
Customer Services Contact  0844 453 0158
Complaints Service  0844 453 0158

By calling the above numbers, we can connect you to those HMRC departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

HMRC Opening Hours

Department Opening Hours
Head Office 8:30am-11:30pm, 7 days a week

HMRC Head Office Address

Department Address
Head Office
HM Revenue and Customs

100 Parliament Street

The HMRC (Her Majesty’s Revenue and Customs) is an executive branch of UK government, whose remit includes tax and benefits provision, represented by a St. Edwards Crown on a circular field. The taxes involved in the HMRC’s specific field of responsibility include income tax and corporate tax, while their responsibility for benefits involves all kinds of Government benefit and other necessary administration, like the national minimum wage.

Formed as part of a merger between the Inland Revenue and Her Majesty’s Customs and Excise (HMCE) in 2005, the HMRC retained the staff and infrastructure of both agencies and currently employs an incredible 67,000 people.

It is currently headquartered in London, in an executive Government agency at 100 Parliament Street, London.

Why would I call the HMRC Head Office Contact Number?

If you pay tax in the UK, it is possible that you will need to phone the HMRC head office at some point, for some reason. You may need to call the HMRC yourself if you find a need to discuss:

    • Making, adjusting or seeking a remit for tax payments
    • Arranging payment of benefits or discussing benefits received
    • The national minimum wage
    • Your provision and payment of tax as a self-employed individual


If you find that you need to contact the HMRC head office, you can often save your precious and finite time by checking the most frequently asked questions ahead of making your phone call. The most common questions are often answered on pages like these, saving you the need to call at all!

In the spirit of saving you time, the most commonly-asked HMRC head office FAQ’s are listed below, with answers.

Do I Need An Activation Code To Submit A VAT Return?

HMRC head office contactYes, to submit a VAT return you’ll need to use a custom activation code. You can get your code from the Government Gateway, which should be automatically issued to you within seven days of your finished enrolment application. If you haven’t received a code, make sure to call the HMRC head office on 0844 453 0219. The staff on the other end of the line will be able to arrange your code dispatch and get you on your way.

It’s important to note that you cannot use the activation code for non-VAT services to make a VAT return. Each online service provides a unique code, which will be individually mailed to you. Please note that these codes are non-transferrable in any direction.

The code letter can take up to 10 days to arrive, and will be dispatched within 7 days of receipt of order. If you live abroad the letter may take longer to arrive, up to and including a 21-day period, which can make the activation of your accounts problematic as the codes expire after 28 days.

If your code expires, you need to call the HMRC head office on 0844 453 0158 and request a new one.

What Can I Do If I Can’t Log In?

As with any online accounts service, there are multiple things that can go wrong with your account and lead to trouble logging in.

If you enter incorrect login details three consecutive times or more will result in a security lockdown being placed on your account. For the next two hours, the lockdown will be in effect, but after it has passed you’ll be free to try to log in again.

If you can’t remember your login details, the first thing you should do to regain them is to visit the HMRC homepage, where you’ll find detailed instructions walking you through your account recovery.

After that, if you still can’t access your account, your best bet is to call the head office and explain your problem to their IT tech specialists. That number is available between at 8.30am and 11.30pm every day of the week, and can be reached on 0844 453 0158.

What Should I Do If I Don’t Receive My Activation Code?

If you have recently applied to an online HMRC service requiring a custom activation code, like VAT returns, you will automatically be sent your unique code by the Government Gatway as a physical letter, which should be with you within a week.

If after 10 days you are still waiting for your code, our recommendation would be to contact the HMRC head office on 0844 453 0158 and explain your problem to them. The customer service agents on the other side of the line will be happy to help you access yoru account and can arrange the dispatch of another code if necessary.

Who is entitled to personal allowances with HMRC?

If you are a citizen of the European Economic Area (for the time being), are a British Passport holder or have been a UK Government employee at any point during the tax year, then you may be entitled to a personal allowance of tax-free income each year. For more information, talk to a representative of the HMRC or write to them with your specific situation.

When can I register as self-employed?

If you wish to become self-employed, you must register immediately. This may seem harsh, but when it comes to paying the correct amount of Income Tax and National Insurance, it’s absolutely necessary.

How to claim tax back?

If you are due a tax refund – or you think you may be due one – you can claim it online. You’ll be entitled to a tax refund if you’ve had too much taken from your paycheck in the past, if you have stopped work, if you’ve paid too much on a tax return or a pension payment, or purchased a life annuity.

If you’ve used your personal funds for a work expense, like uniforms, or live in one country with income from another, you may also be able to claim tax back from the HMRC. For more information, call the HMRC head office number on 0844 453 0158 and ask them about tax remits – they’ll be more than happy to help you.

About The HMRC

The HMRC (an acronym for “Her Majesty’s Revenue and Customs”) is an executive branch of UK government. They are the branch of the Government that concerns itself with collecting and processing taxes, as well as paying out benefits to those who require them and overseeing the national minimum wage.

Originally two separate entities, the HMRC was formed as part of a merger between the Inland Revenue Service and the HMCE (Her Majesty’s Customs and Excise), which took place only a decade ago.


Alternative ways to contact HMRC:

You can also contact HMRC via their website or via their Twitter account.

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