HMRC Head Office

0844 453 0158

Contact HMRC on 0844 453 0158 for help with tax calculations, returns, payments, and refunds. Employers and employees can call HMRC for assistance. Her Majesty’s Revenue and Customs is a non-ministerial government department in the UK. HMRC is the UK authority on tax, payments, and customs. It is responsible for collecting the money used to fund vital public services and provide financial support via benefits. HMRC also regulates compliance with the National Minimum Wage and National Living Wage. The department formed in 2005 with the merger of Inland Revenue and Her Majesty’s Customs and Excise.

HMRC Contact Numbers

Below you can find the core contact numbers for HMRC. Unfortunately, there is no HMRC switchboard, but if necessary one department can transfer you to another. Locate the relevant department in the table and you can call the number during the opening hours shown. The helplines may be busy during peak times, but HMRC will try to assist you as soon as possible.

Department
Phone Number
Opening Times
Income Tax
0844 453 0158
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) 9.00am – 5.00pm
National Insurance
0844 248 1688
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
PAYE
0844 248 1687
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
Self Assessment
0844 248 1685
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) 9.00am – 5.00pm
VAT
0844 248 1684
(Mon-Fri) 8.00am – 6.00pm
(Sat) Closed
(Sun) Closed
Construction Industry Scheme
0844 248 1683
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
Business Payment Support Service
0844 248 2176
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
Report Fraud
0844 248 2179
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 8.00pm
(Sun) 8.00am – 8.00pm
Complaints
0844 248 2181
(Mon-Fri) 8.00am – 8.00pm
(Sat) 8.00am – 4.00pm
(Sun) Closed
Press Office
0844 248 2182
(Mon-Fri) 9.00am – 6.00pm
(Sat) Closed
(Sun) Closed

Income Tax

The main number members of the public will call to reach HMRC is 0844 453 0158. This is the helpline for all queries or problems relating to Income Tax. Most people in employment must pay Income Tax through PAYE. Those in self-employment or with complicated finances will have to fill out a Self Assessment every year. You can call to check or change your tax code, to make sure you are paying the right amount of tax. You could be eligible for a refund from HMRC if you paid tax that you didn’t owe.

National Insurance

Call 0844 248 1688 for any queries regarding National Insurance. If you did not receive a National Insurance number or have lost yours, call to ask for a copy. HMRC will not tell you over the phone for security purposes but will send you a copy by post. If you don’t have a National Insurance number, they can help you to register for one. You can call for help or for more information regarding your National Insurance record, classes, and credits, and receive advice on voluntary contributions to cover gaps.

PAYE

Employers can call HMRC on 0844 248 1687 for advice on implementing the Pay As You Earn scheme. When paying employees through the payroll, employers will deduct their tax and National Insurance to pay to HMRC. Some employers may make additional deductions, such as pension contributions or student loan repayments. Employers can receive help setting up the scheme and reporting to HMRC. New businesses must register with HMRC to become employers and get a PAYE Online login.

Self Assessment

If you have to submit a Self Assessment tax return, call 0844 248 1685 for assistance. When you call, you should have your National Insurance number and Unique Taxpayer Reference ready. HMRC does not take payments for Self Assessment tax over the phone but can give you advice on how to pay. You will need to provide your Self Assessment bill reference. If this is your first time submitting a Self Assessment tax return, call to find out how to register so you can receive your UTR and fill in your return.

VAT

VAT-registered businesses usually must submit a VAT return to HMRC every 3 months, even if there is no VAT to pay or reclaim. Call 0844 248 1684 for help with registering for VAT and filing VAT returns, especially if you are unable to complete them online. You must contact HMRC to report any inaccuracies you notice in your VAT returns, even if they are older than four years. HMRC will charge you interest or penalties if you fail to submit and pay VAT by the deadline. You cannot call to pay over the phone.

Construction Industry Scheme

Under CIS, registered contractors deduct money from a subcontractor’s payments to give to HMRC. The deductions are taken as advance payments for the subcontractor’s tax and National Insurance. If the subcontractors aren’t registered, HMRC will deduct the money at a higher rate. Contractors or subcontractors can call 0844 248 1683 for guidance on registering for the scheme. HMRC will require a Unique Taxpayer Reference for registration. Call this number for queries or to appeal against a penalty.

Business Payment Support Service

If you don’t pay your tax bill, HMRC will take enforcement action against you. You will also have to pay interest or penalties on outstanding tax. Some of this might be avoidable if you call 0844 248 2176 as soon as you realize you are unable to pay your tax bill. This helpline is not just for businesses, but for anyone who can’t meet their tax payment deadline. HMRC will ask for evidence and decide if you should pay immediately, or set up an instalment plan to help get your tax payments back on track.

Report Fraud

Tax fraud is a serious issue which costs millions every year, impacting public services. If you suspect someone of committing fraud regarding tax, VAT, or customs, call 0844 248 2179. HMRC will ask you to provide as many details as possible so they can investigate. However, you should not try to find out more or investigate yourself. Do not let anyone else know that you are reporting this person or business for tax evasion. You can also call to report phishing scam messages claiming to be HMRC.

Complaints

Individuals or businesses can call 0844 248 2181 to make a complaint to HMRC about their services. Potential reasons for complaints include mistakes, delays, mistreatment, or misconduct by HMRC staff. If you disagree with a tax decision or penalty, complaining does not count as an appeal against it. When you call to complain, HMRC will treat you impartially and investigate thoroughly. They will always apologize and try to put things right, even refunding payments in certain circumstances.

Press Office

The HMRC Press Office deals with all media concerning the department’s work. This includes national, regional, print, web, and broadcast media. Members of the press can call 0844 248 2182 with any media enquiries for HMRC. There are several Press Office areas, such as National News, Regional News, the Individuals Desk, the Business Desk, and the Law Enforcement and Family Desk. Each is responsible for different parts of HMRC, so the office may transfer you depending on your area of interest.

Other Ways to Contact HMRC

You can access many HMRC services online if you visit the government website www.gov.uk. If you find the website too hard to navigate, you can still ask for help online using social media. The team managing the Facebook page are available from 8am to 8pm through the week, then 8am to 4pm on Saturdays. You can message them privately on this page.

Aside from the main Twitter for HMRC updates, there is also a customer support account. Tweet to @HMRCcustomers between 8am and 10pm from Monday to Saturday, and 9am to 10pm on Sundays. As tweets are public, you must not include sensitive personal information. The staff who run the social media accounts do not have access to your personal records.

Failing communication by phone or internet, you can always rely on paper and the postal service. Check the following table for the appropriate address to send your letter to. Please note there are separate addresses for complaints, and other addresses are for queries only. If your reason for writing is not covered, please call HMRC to find the address for the department you need.

Reason for Writing
Address
Income Tax
Self Assessment
Pay As You Earn and Self Assessment
HM Revenue and Customs
BX9 1AS
United Kingdom
Employers
National Insurance
Construction Industry Scheme
National Insurance Contributions and Employers Office
HM Revenue and Customs
BX9 1BX
United Kingdom
VAT
HM Revenue and Customs – VAT Written Enquiries Team
Alexander House
21 Victoria Avenue
Southend-On-Sea
SS99 1BD
United Kingdom
Fraud
HMRC Fraud Hotline
Cardiff
CF14 5ZN
United Kingdom
Complaints (Income Tax and Self Assessment)
PAYE and Self Assessment Complaints
HM Revenue and Customs
BX9 1AB
United Kingdom
Complaints (National Insurance and Employers)
NIC and EO Complaints
HM Revenue and Customs
BX9 1AA
United Kingdom