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Hermes Contact Numbers

Department Contact Number
Head Office  0843 557 5423
Complaints 0843 557 5171 
Customer Services 0844 826 8084

Hermes Phone Line Opening Hours

Department Opening Hours
Hermes UK Helpline 8:30am-11:30pm, 7 days a week

Hermes Head Office Address

Hermes UK Address
Head Office Address Hermes Parcelnet Ltd
Capitol House
1 Capitol Close
LS27 0WH

Reasons to Call the Hermes Head Office

  • I want to make a complaint about a Hermes delivery driver
  • I have forgotten the log in details to my Hermes account
  • Hermes have said they have delivered my parcel but I have not received it
  • I am having trouble tracking my parcel
  • I would like to know a rough time of when Hermes is delivering my parcel
  • I have received a parcel but it contains the wrong items
  • Hermes have delivered outside of the arranged hours
  • Hermes have left my parcel in an inappropriate place
  • Hermes have lost my parcel
  • I want to arrange collection with Hermes

About Hermes

Hermes is a courier service that operates in the UK. It is thought that Hermes processes around 300 million parcels per year and provide doorstep delivery from 10, 000 independent couriers. Many online retailers use Hermes as their courier, including well known and popular stores such as the Arcadia Group, ASOS, John Lewis and Debenhams. The company’s peak period was in December 2015 where they processed over 30 million parcels. In 2014 they suffered a glitch when they were named second worst parcel delivery service in a customer survey which saw 30% of their customers rating their service as bad. The company is actually headquartered in Germany but they have operations all over the world including Italy, China, Russia and Austria, as well as the UK.

Hermes UK

Hermes in the UK is the chosen courier for many popular retailers and as a result they deliver an epic amount of parcels each year. When you have ordered something online, you can find out when your order has been dispatched, which courier that company is using to deliver your order. If they are using Hermes (like many) you will be provided with tracking facilities and a tracking number so you can see exactly where your parcel is and when you can expect to receive it. The tracking information is extremely handy, particularly when you have waited a little longer than expected the receive your parcel. If you would like to know more about Hermes and their delivery options, you can head to the Hermes website where a full list of their services is available. Whilst some of your favourite delivery companies will use Hermes on your behalf, you can also use Hermes to send your own parcels – it is a safe and reliable way of sorting out your post. If you would like to arrange postage of parcels online simply enter where you are sending your parcel(s) from and where you are sending it to, followed by the weight of the parcel that you want to send. You can then press the ‘get a quote now’ button. You will then be required to use a printer to print the label off yourself and attach it to your parcels where Hermes will collect them and deliver them for you. if you think this sounds a little complicated – don’t worry because it is all explained step by step on the website – including what items you are not allowed to post and what items are excluded from cover. The website’s ‘useful guides’ category will provide handy information such as packaging guidelines, parcel size restrictions and how to avoid fraud. If you have any problems using the Hermes postage services, please call the Hermes head office contact number.

Hermes delivery driverMy Hermes

myHermes is a parcel service that was created by the courier Hermes in 2009. It was created as a hassle-free solution for customers to send parcels online and is now once of the world’s leading delivery service providers. Whether you are a business or simply someone that wants to send a parcel without the hassle of the post office, myHermes is a great tool to use. If you are only sending a small amount, you can use the myHermes Parcelshop service that is located at any of your local convenience stores. Please call the contact number to find out where your local Parcelshop service is located. myHermes is an extremely affordable delivery solution.If you are a regular user of myHermes and have an account you will need to remember your log in details. If you at any point forget these, please call the Head Office.

Hermes Tracking

By clicking the ‘track a parcel’ tab on the myHermes website you will be able to be assured of the whereabouts of a parcel that you have sent. Similarly, you can track a parcel that you are expecting if you have ordered online from a retailer that uses Hermes as a courier. To track any parcel you will need your ‘tracking number’. If you have forgotten this or cannot find it any of your confirmation emails then please call the head office. usually, a retailer you have ordered from will provide a link for you to track your parcel via email. If you have not been provided with a tracking number, call the company you are expecting your parcel from. The tracking bar code is 16 digits long and will tell you the current whereabouts of your parcel, including the process it has undergone so far and how long is left before you can expect to receive it. If you notice anything unusual whilst tracking your parcel, please call the contact number.

Hermes Jobs

If you are looking for a career opportunity at Hermes then you can head to the careers section of the website to see what is available to you. Whether you want to work for Hermes itself, or are a business that would like to form a partnership with myHermes Parcelshop, opportunities at Hermes are not hard to come by. if you are looking to work for Hermes but have not found anything at present that suits your location or skills set – please be sure to check back as the vacancy website is updated regularly. Please also be sure to read the terms and conditions before applying for any position. Call the head office contact number if you have any further questions.


When does Hermes stop delivering?

Hermes will deliver parcels 8am – 8pm Monday-Friday and on Saturday’s 8am – 5pm. If you check your parcel tracking you might be given a narrower idea of when you will receive your parcel.

Where is the Hermes National Hub?

Hermes have various different national hubs that are located around the country – please call the contact number to find your nearest one. The head office address is also listed in the table above.

What if I’m not home when Hermes deliver?

If you are not home and a Hermes driver attempts to deliver your parcel, they will either leave it in a safe and secure place and email you notifying you of this, leave your parcel with a neighbour or take the parcel back to the sorting hub, leaving a card. This usually happens if there is no-one available to sign for your parcel. If your parcel is returned, you can either arrange to collect it yourself (with a form of photograph ID) or you can arrange for Hermes to re-deliver the parcel at a time when someone will be home.