Hermes

0843 557 5171

Contact Hermes by calling 0843 557 5171 to connect to the Hermes head office. Hermes operates as a delivery company in Germany, Austria, Italy, China, and Russia as well as in the UK. Hermes uses a network of almost 10,000 couriers to provide home delivery and returns for online retailers. In the UK, this includes major fashion retailers like Next and ASOS. There are thousands of myHermes ParcelShops in supermarkets, convenience shops, and PayZone outlets for collections and returns.

Hermes Contact Numbers

Contact Hermes at the top of the chain whenever you have an enquiry. There are many departments within the operation. If you do not see the department you need in the following list, just call the main head office contact number. They can transfer you to the best people to resolve your issue or answer your query. However, availability may vary, even during opening hours. Offices may close on bank holidays. If you can’t reach someone, then try the alternative contact methods from further down the page.

Department
Phone Number
Opening Times
Head Office
0843 557 5171
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) Closed
Press Office
0843 557 5423
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) Closed
Human Resources
0843 208 2273
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) Closed
Marketing
0843 816 6821
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) Closed
Infrastructure Support
0843 816 6822
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) Closed
Logistics
0843 816 6823
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) Closed
Finance
0843 816 6824
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) Closed

Head Office

If you are looking to contact Hermes about an order from a retailer, please contact the retailer directly instead. To speak to the Hermes head office, call the main connection number on 0843 557 5171. Call this number if you need to reach the management or one of the lead business departments at Hermes. The head office can transfer you if your enquiry doesn’t have an immediate answer. Call if you need to report illegal conduct such as fraud at Hermes, or to escalate a complaint from Customer Relations.

Press Office

The Press Office is responsible for maintaining the company’s public image and relations with the media. Call 0843 557 5423 and ask for the Press Office at Hermes if you are a journalist or blogger with a media enquiry. This could be regarding press releases directly from Hermes or independent articles. If there is a story in the news about Hermes, you can ask for a statement on the situation from senior staff at the company. Members of the press can submit enquiries online as well using this contact form.

Human Resources

Do you have an interest in joining the largest courier delivery service in the UK? Call 0843 208 2273 and ask to speak to the HR team at Hermes. Depending on the area you intend to work in, you can ask to talk to the recruitment manager of operations, Kirsty Mayzes-Shepherd, or the recruitment manager for the head office, Vicky Cowie. Enquire about current vacancies, career progression, and benefits for Hermes employees. To complain about recruitment, ask for the Head of Resourcing, Wendy Davis.

Marketing

The primary point of the marketing team is to promote the Hermes brand across the UK. Call 0843 816 6821 to speak to the team about marketing opportunities and partnerships, especially digital content and website optimization. You might want to request to talk directly to the Head of Marketing & Product at Hermes UK, Matthew Hanson. The marketing department also integrates Business Development, to manage the accounts of key clients. Hermes can help to drive and analyse eCommerce.

Infrastructure Support

Infrastructure Support covers many areas which keep the business running at Hermes. Call 0843 816 6822 if you need technical support from the IT team within Hermes. You may also wish to speak to the development team, who analyse software solutions for quality assurance. It is most likely that you will need to speak with the Client Integration team, as they design and manage systems for internal and external business users. Stakeholders can contact the teams with requirements for system changes.

Logistics

With a delivery company like Hermes, Logistics is a vital part of company operations. Hermes uses industry expertise to tailor efficient and successful logistics solutions for businesses. Call 0843 816 6823 if you need to speak to Hermes about procurement and supply chain and transport management. You can call for assistance with the E-services available for monitoring inventory and freight schedules. Or you can call just to ask about how Hermes reduces its carbon footprint in this vehicle-heavy industry.

Finance

The Finance department at Hermes covers Accounts Payable, managing employee business expenses and supplier invoices. Call 0843 816 6824 and ask to speak to the Accounting Services team or Business Accounts if you have a question or issue regarding a payment. You can also ask to speak to the Corporate Business Partnering team if you have enquiries about financial reports or improvement strategies. Hermes grows around 15% every year, so the responsibilities of the finance teams are developing too.

Other Ways to Contact Hermes

Customers who need help with tracking their parcels can tweet to @Hermesparcels on Twitter. They can also send an e-mail to customer.relations@hermes-europe.co.uk, especially in the case of complaints. Write a letter to the Hermes head office if you disagree with the response from Customer Relations. Address complaints to the CEO of Hermes in the UK, Martijn de Lange, to escalate them. Otherwise, you can send general or corporate enquiries to this address if you specify the department at the top.

Department
Address
UK Head Office
Hermes Parcelnet Ltd
Capitol House
1 Capitol Close
Morley
LS27 0WH