0844 453 0257

Halifax is a large bank in the UK, specialising in several financial services such as current accounts, loans, mortgages, insurance, savings and investments. If you have a query relating to a Halifax product or service, you can call the Halifax head office using the number above.

Halifax Contact Numbers

Department Contact Number Opening Hours
Head Office 0844 453 0257 Monday – Friday: 9am-6pm
Customer Services 0843 557 3774 24 hours, 7 days a week
Complaints 0843 557 5083 24 hours, 7 days a week
Fraud 0843 557 3576 24 hours, 7 days a week
Mortgages 0844 248 1018 Mon-Fri: 8am-8pm
Sat: 9am-4pm
HR 0844 248 3646 Monday – Friday: 9am-6pm

Head Office

The Halifax head office is located in Halifax, West Yorkshire. It houses several departments including the customer service team, the complaints team, the fraud department and the mortgage team. The building is also the location for internal departments such as HR, marketing and payroll. You can contact the Halifax head office on 0844 453 0257. When you call this number, you will be transferred to the Lloyds Bank switchboard, who own Halifax.

Customer Service

If you hold a Halifax bank account or any of the bank’s other financial services, you may occasionally need to speak to the customer service department. This could be to add a new service to your account or to cancel an existing service that you are already using. You can also use the Halifax customer service line to check your account balance, make payments and transfers and open new accounts. The line is available 24 hours a day, 7 days a week when you call 0843 557 3774. When you call, press 1 if your query is related to bank accounts, 2 for mortgages, 3 for savings accounts, 4 for insurance, 5 for credit cards and 6 for personal loans.


If you are unhappy with an aspect of Halifax’s services or a certain product, you can make a formal complaint to Halifax by calling 0843 557 5083. This will get you through to the complaints team who will be willing to listen to your problem – whether you feel you have been unfairly treated or you’re simply not happy with a service. They will do their best to come up with a solution whilst you are on the phone (such as refunding you or providing you with compensation) but if they can’t, they will call you back. When you call, follow the menu options to choose the department that your complaint is most related to and they will be willing to help you.


Unfortunately, fraud and identity theft do happen in a modern society, and when it does you need action as soon as possible. If you think your card has been compromised or your identity stolen, call the Halifax fraud team on 0843 557 3576. The fraud team will be able to cancel your cards and help you take the necessary steps to recover any missing funds. This service is available 24 hours a day, 7 days a week.


Halifax offer mortgages to prospective homeowners, so if you have a query which relates to your Halifax mortgage, you can call the Halifax mortgages team on  0844 248 1018. When calling this number, you will be asked by an automated machine to state why you are calling – for example, mortgage repayments, or about your mortgage in principle. The machine will assess what you say and will put you through to the mortgages department, where a specialist mortgage advisor will be able to help you with your query.


As a Halifax employee, you might occasionally be required to contact the HR department. This could be to resolve an issue which is occurring in your branch, or because you have been paid incorrectly, or because you are leaving the company and you need a reference. In the event that you need to contact the HR department, call 0844 248 3646.When you call, the machine will ask you to state the reason for your call – simply saying ‘I need to speak to the HR department’ should suffice.

Other Ways to Contact Halifax

You can tweet a question to Halifax @AskHalifaxBank.