• Business Name: Halifax
  • Head Office Number:  0843 557 3774
  • Opening Times: 9am-7pm
  • Head Office Address: Trinity Road
    Halifax West Yorkshire HX1 2RG
    United Kingdom
  • Website: http://www.halifax.co.uk

Halifax is a UK-based bank, operating across the world as a subsidiary of the “Big Four” constituent, Bank of Scotland. As a subsidiary bank of one of the Big Four, it is able to bring considerable financial heft to its dealings and provide considerable services and securities to its customers.

Halifax is a trading division of the Bank of Scotland, one of the UK’s four most influential banks. The Bank of Scotland is itself a part of the Lloyds Banking Group, which controls a significant portion of UK financial services, not to mention European and Middle Eastern financial concerns.

Originally, Halifax aimed to provide mortgages to working families at affordable repayment prices, but since their origin they have diversified, providing a huge range of insurance options, loans, equity loans and mortgages.

Halifax Connection Numbers

Department Number
Head Office  0843 557 3774
General Information  0843 557 5083
Mortgage Payments  0843 557 3576
Account Closures
Online Banking

By calling the above numbers, we can connect you to those Hastings Direct departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Head Office – 0843 557 3774

You may need to call the Halifax head office for any number of reasons – Halifax offers a unique range of financial services which take it across the financial board, meaning customers may wind up calling the head office to discuss arranging current accounts, investments, mortgages, lending, credit cards or savings.

The Halifax head office contact line is manned by trained and specifically dedicated customer service staff, public relations team members and head office executives with the ability to affect change within the company on a customer’s behalf.

These team members can provide information on any of the myriad banking opportunities with Halifax, answer any questions you might have on accounts, transfers, banking methods and loans, and resolve any issues you are dealing with quickly and effectively.

As they are already situated in the head office, if you have a problem that the standard customer service teams can’t fix, it will be no problem at all to transfer you up through the ranks of staff working at Halifax to find someone with either the required knowledge or the required authority to resolve the problem.

As a result, calling the Halifax head office gives you the opportunity to resolve your problem in one simple phone call – transferring you to a more senior member of staff is as simple as making a phone transfer and can be done there and then while you are on the line.

General Information – 0843 557 5083

Halifax is a universal bank operating out of London, UK. It is a division of the Bank of Scotland, one of the most powerful and influential banks in the UK. Halifax is the most popular provider of residential mortgages in the UK, and was originally set up specifically for that purpose.

Planned as a bank that would help struggling people afford their mortgages, Halifax was established in 1853 and was named the Halifax Permanent Building and Investment Society, setting out to help the local working people benefit themselves and get on the property ladder.

Halifax has been made famous in the UK particularly as a result of its clever use of innovative and entertaining advertisement and TV spots. Seen below is a recent advert, which aired first in June of 2016. The bank has also made use of a range of classic pop songs and current big hitters to win over audiences in the past.

halifax head office contact ad

Halifax branches operate standardised opening times, which can be seen in the list below. On special occasions during the year, such as bank holidays, Christmas week, Eid or other nationally recognised festivals, will differ, however, and out of necessity cannot be standardised. For more information on these times, please contact your individual branch or call the head office on 0844 453 0257.

Halifax Branch Standard Opening Times

  • Monday – 9:00AM – 5:00AM
  • Tuesday – 9:00AM – 5:00AM
  • Wednesday – 9:30AM – 5:00AM
  • Thursday – 9:00AM – 5:00AM
  • Friday – 9:00AM – 5:00AM
  • Saturday – 9:00AM – 3:30AM
  • Sunday – closed

Mortgage Payments – 0843 557 3576

You’ll be able to arrange the date of your first mortgage payment with Halifax, when you’re arranging the mortgage itself. You will have signed a contract when you took the mortgage out, which will include your agreed-upon start date, and should have a copy for your reference – however, if you don’t have this, we would recommend calling your local branch or the Halifax head office to check when your first payment needs to be made.

If it’s impossible for you to reach the branch at which you took out the mortgage, call the Halifax head office on 0844 453 0257 and tell them what your problem is – they should be able to find the dates and amounts you owe for you.

Account Closures –

Halifax reserves the right to close an account if they need to, and as a result you may find your account being closed for any one of a range of reasons.

If you find that Halifax have closed your account, call your usual branch and ask them why that has happened, arrange the account reopening or being reinstated, and hopefully recover it without hassle. If that doesn’t work, call the head office on 0843 557 3774.

The account may not have been closed due to any fault of yours – it is possible that suspicious activity was detected in the account transactions and your account was frozen to protect your assets.

Online Banking  –

Online banking is a quick and easy way to keep track of your finances whilst on the go. You can log into your bank either on a mobile device or on your computer, where you can check things such as your balance you any interest your account might have acquired, as well as transfer money between your own accounts, and to other people. The Halifax Mobile Banking App is a great easy and secure way to do this. To log in your will need a password. Please call the online banking contact number if you have forgotten these details as there will be some security questions that you need to answer in order to log back into your account.You can also open savings accounts and Help to buy ISA’s using the Halifax Banking App, so it is a really useful tool to have if you are banking with Halifax.

Insurance –

It is important that you feel you can rely on your insurance, and with Halifax you can relax knowing that everything is accounted for. Halifax have a range of different insurances to offer including Car, House and Travel. They also do life and business cover. All of the policies can be compared online so that you can decide which one is best for you and your lifestyle. Of course, if you need any help, the number above is available to answer any questions you might have as well as to advise you on the best policy to take out.