Halfords

0843 178 3817

Contact Halfords on 0843 178 3817 if you need to speak to someone at the Halfords head office. The British retailer, Halfords Group plc, primarily sells cars and bicycles as well as parts, accessories, and camping equipment. There are over 450 Halfords stores across the UK and Ireland. The Halfords Autocentre also provides services, repairs, and MOT tests for vehicles in the UK.

Halfords Contact Numbers

Find the contact number for the relevant department at Halfords from the table below. If none of these matches your reason for calling, then use the main Halfords head office phone number. Availability of staff could vary, even during office opening hours.

Department
Phone Number
Opening Times
Head Office
0843 178 3817
(Mon – Fri) 9.00am – 5.30pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm
Complaints
0843 178 3818
(Mon – Fri) 9.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm
Media Enquiries
0843 178 3819
(Mon – Fri) 9.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm
Marketing
0843 178 3820
(Mon – Fri) 9.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm
Investor Relations
0843 178 3821
(Mon – Fri) 9.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm
Recruitment
0843 178 3822
(Mon – Fri) 9.00am – 8.00pm
(Sat) 9.00am – 6.00pm
(Sun) 10.00am – 5.00pm

Head Office

Call 0843 178 3817 whenever you have a valid reason for contacting the Halfords head office. This could be in a professional capacity, as a consumer, or general member of the public with a query that only the head office could answer. The head office can transfer you to any of its internal departments within the support centre. Your query could concern product development, quality control, personnel, finance, or legal matters. If the head office staff are unavailable or unable to assist, you can arrange for them to contact you back as soon as possible. Whether this is by phone or by e-mail, it could take at least five working days.

Complaints

For retail complaints, Halfords advises customers to contact the store manager first. You can do this by finding the store contact number on the Halfords website. Otherwise, contact customer services regarding online sales problems using the details at the bottom of the page. If these steps do not resolve the issue, call 0843 178 3818 and ask to speak to a senior manager at the head office. They can organize a review of the complaint and investigate further if necessary. This could take a while longer to reach a resolution. If you then wish to escalate your complaint externally, refer to the Retail ADR after 8 weeks from the initial complaint.

Media Enquiries

Halfords has an in-house PR team, but also outsources to ZPR in London for support. Call 0843 178 3819 and ask for the press office if you have a media enquiry. The public or the press can ask questions about Halfords news and developments. They can also pass on feedback about these releases or request a statement from the company. The PR team handles social media and blogging for the Halfords brand as well. For enquiries relating to this, you can also send an e-mail to halfords@z-pr.com. Call with suggestions for improving media relations. Journalists may also want to request promotional materials for editorial use.

Marketing

To connect to the marketing department at Halfords, dial 0843 178 3820. Depending on the importance of your query, ask to speak to Karen Bellairs, the Director of Marketing and Digital. Halfords adjusts to the conditions of its target markets every year. Most of its sales come from motoring, and it is the market leader in cycling. If you run a relevant company and think Halfords could benefit from your marketing ideas, or even a sponsorship, then get in touch. Feel free to propose suggestions for image reinvention. Halfords aims to be a successfully contemporary multichannel brand. Call if you can help to promote any area.

Investor Relations

As a long-standing company, Halfords has been on the stock exchange market since 2004. Investors can call 0843 178 3821 to get the latest financial information which can affect their money. Keep up to date with stock prices, any changes to corporate governance, quarterly results and account reports. Check for any upcoming events or presentations on the financial calendar. Potential investors can call this number for assistance with purchasing shares and acquiring dividends. Halfords Group plc cannot legally advise people to invest in their company. For financial advice, including tax on shares, speak to a stockbroker.

Recruitment

Do you have an interest in cycling or the automotive industry? Why not join over ten thousand people who are already working for Halfords in the UK? Halfords divides roles mostly between retail stores, Autocentres, and the support centre. You could be a customer adviser or a vehicle technician, or work your way into management. There are apprenticeships and graduate schemes for young people as well. To enquire about careers at Halfords, call 0843 178 3822 and request to speak to the People Director, Jonathan Crookall. If you cannot reach the HR department on the phone, send an e-mail to resourcing.team@halfords.co.uk.

Other Ways to Contact Halfords

Customers can easily contact Halfords online if they have a Facebook or Twitter account. Send any and all enquiries by e-mail to customer.services@halfords.co.uk, even non-sales contacts. Customer services will either reply or forward the message to the appropriate team. If you would rather write a traditional letter, you can post it to the Halfords head office address in Redditch.

Department
Address
Head Office
Halfords Group plc
Icknield Street Drive
Washford West
Redditch
Worcestershire
B98 0DE