Grattan is a British catalogue service which is based in Bradford. In the UK, the chain has 18 stores and 2 catalogues which can be found around the country. The company has around 3000 employees. Founded in 1912, the company was purchased by Next in 1986 and was bought again in 1991 by Otto Versand.
Other Grattan Connection Numbers
|Customer Services||0844 248 2932||9am-8pm|
|Head Office||0844 248 2931||9am-8pm|
|Women’s Department||0844 248 2934||9am-8pm|
|Sports & Leisure||0844 248 2935||9am-8pm|
|Delivery & Returns||0844 248 2936||9am-8pm|
|Grattan Sale||0844 248 2933||9am-8pm|
|Complaints||0844 248 2935||9am-8pm|
By calling the above numbers, we can connect you to those Grattan departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.
Customer Services 0844 248 2932
This is the general customer services helpline for Grattan. Calling this number will put you in contact with a member of the customer services team. If you have a question regarding items or an order, this is the number to call. You may need to recite your order number in order to receive help from the team.
Head Office 0844 248 2931
If you would like to make a complaint, you can call the complaints line, which can be found in the table above, or you can call this number and be connected to a member of the head office team with Grattan. Alternatively, you can contact Grattan by writing a letter to the Head Office address, which can be found at the top of this page.
Women’s Department 0844 248 2934
The women’s clothing department with Grattan is one of the most popular on the website and in the catalogue. Items are on trend and perfect for the season you’re looking for. For the most recent additions to the department, ring this number or visit the Grattan website for more information. From converse to nike and a range of other brands, you’ll find the perfect outfit for any occasion you may have coming up. If you’re looking to spice up your sex life, why not browse through the lingerie section of the website and find the best fitting items for you.
Sports & Leisure 0844 248 2935
Whether you’re looking for something to wear at the gym, or you’re after the latest Fitbit, this is the department for you. You can call this number in order to find out when the next stock intake will be for this department.
Delivery & Returns 0844 248 2936
Smaller items with Grattan will take 2 days to be delivered to you. This includes small orders of clothing and accessories. If you are ordering larger items such as furniture and garden accessories, you will be waiting for longer. You will see your estimated delivery date on our order confirmation email. With Grattan, you can also order items to be delivered to you on the next working day, you can add next day delivery to your order at the checkout for £4.95. In some exceptions, you can have your items delivered on a Sunday, you can find out more information on this on the checkout page of the Grattan website.
If you would like to return an item to Grattan, you can do so within 14 days of receiving your item and for free of charge if the item is in its original condition. Items can be returned to Grattan via the post office for free, or via the parcel shop. You can find out more regarding returns of your Grattan order by consulting the returns paper, which you will have received alongside your parcel. If you have not received this sheet of paper in your parcel, then you can call this number in order to speak to a member of the Delivery & Returns team with Grattan. Usually, you will need to tick a reason code for sending your item back to Grattan and add your returns sheet to a secure package along with the item you are returning. A free returns label will be added to your order, simply attach this to the front of your parcel in order to receive free delivery back to Grattan.
If your returns are unacceptable, are not in the original packaging, or has been sent past the 14 day period, you will be charged £4.95 in order to receive a refund. In most cases, the money is deducted from your return. Alternatively, you can have your items sent back to you at no extra cost.
Grattan Sale 0844 248 2933
During different parts of the year, Grattan will host a sale where you can find the best product markdowns of the year. Why not see if that amazing dress is now in the sale? Or take a look at some of the biggest offers you can find over on the Grattan website. Unfortunately, the Grattan catalogue does not show sale items, and you will only be able to find the best deals on the Grattan website, which is updated every day with new deals and prices for amazing products. One of the most popular categories on the Grattan website is the women’s department, and in the Grattan Sale, you will find some of the best deals on women’s clothing, especially clothing from the most recent season.
Complaints 0844 248 2935
If you would like to make a complaint to a member of the Grattan complaints team, then this is the number to call in order to do so. Once you’re connected to a member of the team, you will be able to register your complaint. If you have already used this connection number to make a complaint to a member of the complaints team, then you can call this number again in order to chase up your previous complaint. You can also call the Head Office and Customer Service Connection numbers in order to find out how your complaint has been dealt with by the Grattan team. If you have written a letter of complaint to a member of the complaints team at the head office address for Grattan, we suggest waiting a month before calling this number in order to chase up your complaint with a member of the team. This will ensure that you have waited a long enough time before contacting the staff, who will have seen your correspondence and acted accordingly.