Grattan: Head Office Contact Number – 0844 248 2931

0844 248 2931

Contact Grattan on 0844 248 2931 to connect to the Grattan head office. Grattan is part of Freemans Grattan Holdings, which is a subsidiary of the Otto Group. The catalogue retailer began in 1912. Next acquired the Grattan business in 1986, until a merger with Freemans in 1999 brought it to Otto. Grattan was one of the leaders in British mail-order retail in the 1990s. Today, most of Grattan’s one million annual customers place orders online instead. Aside from clothing and footwear, Grattan sells many other products. These include furniture and decor for the home and garden, electronics and appliances, sports gear, and novelty gifts.

Grattan Contact Numbers

Contact Grattan using any of the numbers in the following helpful table. Unlike most head offices, Grattan is open seven days a week. The office stays open until quite late, so in the evening you won’t have to wait until the next morning. However, depending on the department you’re looking for, the staff may not be available at the weekend. Call the direct head office number for help.

Department
Phone Number
Opening Times
Head Office
0844 248 2931
(Mon – Fri) 8.00am – 11.00pm
(Sat – Sun) 8.00am – 11.00pm
Compliance
0844 248 2932
(Mon – Fri) 8.00am – 11.00pm
(Sat – Sun) 8.00am – 11.00pm
Media Enquiries
0844 248 2933
(Mon – Fri) 8.00am – 11.00pm
(Sat – Sun) 8.00am – 11.00pm
Marketing
0844 248 2934
(Mon – Fri) 8.00am – 11.00pm
(Sat – Sun) 8.00am – 11.00pm
Finance
0844 248 2935
(Mon – Fri) 8.00am – 11.00pm
(Sat – Sun) 8.00am – 11.00pm
Recruitment
0844 248 2936
(Mon – Fri) 8.00am – 11.00pm
(Sat – Sun) 8.00am – 11.00pm

Head Office

Call the Grattan head office on 0844 248 2931 if you need to speak with a senior member of staff. Whichever department you are trying to reach, simply call the primary head office phone line. They will be able to either transfer you or provide contact details for you to reach the right person directly by another method. The head office will investigate customer complaints after an unsatisfactory resolution from the customer services team. If the head office cannot resolve the issue over the phone, they will update you on their progress until they provide a final response. Escalate financial service complaints to the Ombudsman.

Compliance

The Legal & Compliance team is responsible for regulating the company’s business practices. Should you need to contact this department, call them on 0844 248 2932. The Financial Conduct Authority authorizes and regulates Freemans Grattan Holdings to conduct their consumer credit business. The compliance team monitors many business activities to ensure Grattan is in line with the law and its corporate culture. Grattan aims to be fair and professional in all company dealings. You may need to call the compliance team if you feel that the company is failing to meet these standards. Call to report misconduct or suspected fraud.

Media Enquiries

The same team works in media and PR for several Freemans Grattan Holdings brands. Call 0844 248 2933 to talk to someone in media or public relations for Grattan. Members of the public can call this number to provide feedback on the Grattan brand. This includes customer appeal concerning products or reactions to TV or print advertisements. Constructive criticism is welcome, as Grattan aims to meet customer requirements. Journalists might want to use this number to contact Grattan for press purposes. If you cannot get through on the phone, send an e-mail to either Vikki.Lunn@fgh-uk.com or Matthew.Grogan@fgh-uk.com.

Marketing

Advertising is just as important for eCommerce as it is for other business areas. Call 0844 248 2934 to connect to the Freemans Grattan Holdings marketing department. You may want to reach out to the marketing team if you work in the industry. Enquire about potential affiliations or other business partnerships. Offer your services if you work in design, analytics, or SEO. You could suggest ideas for marketing campaigns to boost the brand. If you operate a business in a relevant sector, you could arrange a promotional deal or sponsorship. You might provide promotional materials yourself which Grattan could utilize in campaigns.

Finance

The finance department is crucial for the company to keep running successfully. They manage funding and allocate resources to increase the value of the company. Call 0844 248 2935 to speak to someone in the finance team at Grattan. This is for corporate finance enquiries only. Please note that as a family company, the Otto Group does not sell shares on the stock market. Grattan offers financial services to customers, such as credit and insurance cover schemes. Grattan’s partners Assurant Solutions handle the company’s insurance claims on their behalf. The finance team can put you in touch with Assurant if you need to reach them.

Recruitment

Freemans Grattan Holdings consists of several other retail brands, including Curvissa and Bonprix. Whether you want to work specifically for Grattan or any Otto brand, call 0844 248 2936 to enquire about careers. Grattan may be over 100 years old, but it is technologically up-to-date as an online business. You could help Grattan to thrive by supporting operations in the head office, warehouse, or customer contact centre. Call to get more information about the recruitment process at Grattan. From applying to interviews to training, find out if Grattan is the right place for you. Call to ask about graduate opportunities if you are a student.

Other Ways to Contact Grattan

Grattan customer services are reachable online for anyone purchasing goods or services. Message the customer support team on Facebook for a reply within a few hours, or send an e-mail to customer.services@grattan.co.uk. The team should reply to e-mails within 72 hours. Instead of making a phone call, you can contact Grattan head office by e-mailing contactus@fgh-uk.com. The head office handles mainly professional contacts, and does not manage customer accounts. You can write a letter to either customer services or the head office using the relevant address below. Include your own contact details so Grattan can respond.

Department
Address
Customer Services
Grattan
PO Box 1759
Sheffield
S96 5YB
Head Office
Grattan PLC
66-70 Vicar Lane
Little Germany
Bradford
West Yorkshire
BD99 2XG