Go Skippy

0843 816 6469

Contact Go Skippy by calling 0843 816 6469 to reach the head office of the insurance company. Go Skippy offers competitive insurance policies for cars, vans, bikes, and homes. The company even has a fan club for its mascot Skippy, a bush kangaroo from Australia. Go Skippy is a trading name for Eldon Insurance Services Limited. Eldon administers policies and claims for Southern Rock Insurance, which operates an office in Gibraltar. Go Skippy provides insurance services for UK policyholders.

Go Skippy Contact Numbers

Depending on your area of concern, choose a contact number from the following list. When you call one of these numbers, it will connect you to Go Skippy. In some cases, you might have to speak directly with Eldon Insurance rather than through Go Skippy.

Department
Phone Number
Opening Times
Head Office
0843 816 6469
(Mon – Fri) 9.00am – 5.30pm
(Sat – Sun) Closed
Complaints
0843 816 6471
(Mon – Fri) 9.00am – 5.30pm
(Sat – Sun) Closed
Insurance Fraud
0843 816 6472
(Mon – Fri) 9.00am – 5.30pm
(Sat – Sun) Closed
Data Security
0843 816 6473
(Mon – Fri) 9.00am – 5.30pm
(Sat – Sun) Closed
Media
0843 816 6474
(Mon – Fri) 9.00am – 5.30pm
(Sat – Sun) Closed
Recruitment
0843 816 6475
(Mon – Fri) 9.00am – 5.30pm
(Sat – Sun) Closed

Head Office

You can call 0843 816 6469 to connect to the Go Skippy head office, whether you are a policyholder or not. Speak to a staff member at Go Skippy if you have an enquiry or concern that customer services could not answer. The head office is better equipped to provide legal information and transfer you through to other departments. Please note that Go Skippy does not provide legal advice for your insurance claims. Contact the Financial Ombudsman Service if failure to assist results in damages.

Complaints

Go Skippy accepts that things go wrong sometimes and aims to fix their mistakes. Call 0843 816 6471 if Go Skippy customer services is not handling your initial complaint satisfactorily. You will need to provide your client reference number and other relevant details. While the complaints team are investigating your issue, they can only contact you about it during business hours. Additonally, you can send any formal complaints regarding claims by e-mail to complaints@eldoninsurance.co.uk.

Insurance Fraud

If you suspect that a Go Skippy insurance claim is fraudulent, call 0843 816 6472 and provide as much information as you can. Fraud handlers have a high standard of training to investigate criminal activity around insurance claims. Whether the customer or a broker is committing the crime, Eldon Insurance will pursue recovery, enforcement, and prosecution. You can also e-mail any information you have about a fradulent claim to crt@eldoninsurance.co.uk. If you are a victim, contact the claims team.

Data Security

Obviously, the security of your data is important. If you have any legal questions about information use and storage, then call Go Skippy on 0843 816 6473. Check the company’s data encryption and protection policies before you take out insurance cover with them. If you are terminating your insurance policy with Go Skippy, you can later request that they delete you from their database since they no longer need your details for processing or marketing. They can charge a fee if you make a Subject Access Request.

Media & PR

Members of the public, not just policyholders, can call Go Skippy to provide feedback or ask questions about the company. Press outlets who are featuring Go Skippy in an article can reach out for a comment or further information. Call 0843 816 6474 and ask to speak to the press team or public relations. Go Skippy will let you know if there are any resources they or Eldon can provide. Any opinions on the Skippy Fan Club content or Go Skippy promotions are welcome if you have suggestions for improvement.

Recruitment

If you would like to work for Go Skippy or the Eldon Insurance group, call 0843 816 6475 to enquire about recruitment. Career options in insurance mostly involve business administration and customer retention. You could be a claims handler or work for the intelligence team investigating fraud. Call centres for Go Skippy also need customer advisers. Call this number to learn which vacancies are available and where to apply. You could also ask about training, career development, and benefits for employees.

Other Ways to Contact Go Skippy

Potential customers or current policyholders can get in touch with Go Skippy customer services for help. Reach out to them on Facebook or Twitter. Alternatively, anybody with a query can send an e-mail to talk2us@goskippy.com. The team will reply as soon as possible or forward your e-mail to the relevant department. If you have more time to wait, then you can write a letter. Send enquiries to Go Skippy in the first instance. Claims correspondence should go to Eldon Insurance, as they manage them.

Department
Address
Go Skippy Head Office
Go Skippy Insurance
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol
BS10 7TQ
Eldon Insurance Head Office
Eldon Insurance Services Limited
Floor 1
2 St James Gate
Newcastle upon Tyne
NE1 4AD