Food Standards Agency

0844 248 1659

Contact the Food Standards Agency by calling 0844 248 1659 if you need more information about the agency’s regulations. Whether you are a food business or a consumer, you can call for help with an incident relating to food. The Food Standards Agency is a non-ministerial UK government department. Since 2001, it has been responsible for food safety and hygiene in England, Wales, and Northern Ireland. The agency protects and promotes public health regarding food consumption. It was responsible for the same in Scotland until 2015, when Food Standards Scotland replaced the Food Standards Agency there.

Food Standards Agency Contact Numbers

There are many departments within the Food Standards Agency, as there are many aspects of food safety. Here are the most common helplines for contacting the FSA. If you aren’t sure who you need to speak to, call the Head Office contact number for help. You can find the phone numbers and standard office opening hours listed below. All lines will close over the weekend. Contact the primary helplines if you think you will need their out-of-hours number to report something or for assistance.

Department
Phone Number
Opening Times
Head Office
0844 248 1659
(Mon-Fri) 9.30am – 4.00pm
(Sat-Sun) Closed
Food Hygiene
0844 248 1665
(Mon-Fri) 9.30am – 4.00pm
(Sat-Sun) Closed
Report a Food Incident
0844 248 1679
(Mon-Fri) 9.30am – 4.00pm
(Sat-Sun) Closed
Food Crime Confidential
0844 248 1681
(Mon-Fri) 8.00am – 5.00pm
(Sat-Sun) Closed
Complaints
0844 248 1682
(Mon-Fri) 9.30am – 4.00pm
(Sat-Sun) Closed
Press Office
0844 453 0228
(Mon-Fri) 9.30am – 4.00pm
(Sat-Sun) Closed

Head Office

The main helpline to call when you need to reach the Food Standards Agency is 0844 248 1659. Call this number with general enquiries about food standards or any area of the agency’s work. There are dozens of specific food departments within the agency, so if you need to speak about anything from eggs to fish to animal feed, they will put you through to the right place. Other departments include various contaminants, meat, dairy, wine, and labelling. Call for advice on imported food and drink, and the traceability of such products.

Food Hygiene

Call 0844 248 1665 for assistance with food hygiene guidelines. If a shop, takeaway, or restaurant participates in the Food Hygiene Rating Scheme, you can get information about their inspection results. Businesses especially can get advice on handling and storing food safely, as well as dealing with food waste. This advice is also available for childminders, or charities and catering groups who might provide food for many people at large events or community gatherings. You can also call this number for help with allergen awareness in food hygiene.

Report a Food Incident

If you experience poor standards of hygiene at a food business, call 0844 248 1679 to report it. The Food Standards Agency may put you in touch with your local authority. A food incident could be finding a foreign object in your food, or witnessing unclean facilities. All businesses need to report to the Food Standards Agency if they are aware of a failure to comply with its safety requirements. This includes contamination or environmental pollution, in which case the FSA will issue a public news alert and enforce withdrawal of these products.

Food Crime Confidential

The National Food Crime Unit wants to hear from you if you have evidence or suspicions of criminal activity concerning food. Food crime involves dishonesty in the production or supply of food and drink. This activity impacts on the authenticity of the food and its safety for consumption by the public. Call 0844 248 1681 to use the Food Crime Confidential reporting facility. You should report any substandard methods or fraudulent products which are illegal, as well as the sale of the industrial chemical DNP for human consumption.

Complaints

Call 0844 248 1682 in the event that you have a complaint about the Food Standard Agency’s work. When you call, the advisor may transfer you to the department relevant to your complaint. If they cannot resolve the issue over the phone, you should write a formal complaint using the address at the bottom of the page. You can also call this number if you have comments or suggestions that aren’t necessarily complaints. If you have a complaint about a food business and not the agency, refer to the helpline for reporting food incidents.

Press Office

Consumers and businesses should not contact the Press Office. Contact the Head Office number above if you need help. Journalists and press outlets can call 0844 453 0228 to speak with the Press Office. This office is responsible for Food Standards Agency news, including product recalls and allergy alerts. Journalists can ask for more information or press releases on campaigns or consultations carried out by the agency. Contact any retailers involved directly if you are looking for a statement from them regarding a food incident.

Other Ways to Contact the Food Standards Agency

If you don’t have time for a phonecall, you can leave a message on social media and check back later. The Food Standards Agency team will respond on Facebook and Twitter between 9am and 5pm from Monday to Friday. Especially if you need to report an issue to the Food Standards Agency over the weekend, you can submit an online form. Consumers can direct any emails to helpline@foodstandards.gsi.gov.uk. The FSA will respond as soon as possible to acknowledge your issue.

Department
Address
Head Office
FSA Headquarters
Floors 6 & 7
Clive House
70 Petty France
London
SW1H 9EX
Complaints
FSA Complaints Co-ordinator
Food Standards Agency Correspondence
Openness and Parliamentary Branch
Floors 6 & 7
Clive House
70 Petty France
London
SW1H 9EX

The Food Standards Agency also has national offices throughout the UK. You may want to contact the FSA office in your country before writing to the FSA Headquarters in London. Here are the office addresses in England, Wales, and Northern Ireland.

Department
Address
York
Food Standards Agency
Foss House
Kings Pool
1-2 Peasholme Green
York
YO1 7PR
Cardiff
Food Standards Agency
11th Floor
Southgate House
Wood Street
Cardiff
CF10 1EW
Belfast
Food Standards Agency
10c Clarendon Road
Belfast
BT1 3BG