First Utility

 0843 557 3813

Based in Warrington, First Utility supplies electricity and natural gas to customers up and down the country. You can call the Head Office for First Utility on 0843 557 3813.

First Utility Contact Numbers

Department Contact Number Opening Hours
Head Office 0843 557 3813 Monday-Friday: 8am-5pm
Emergency Gas Leak Services 0843 557 5194 Monday-Friday: 8am-5pm
Accounts 0843 658 0675 Monday-Friday: 8am-5pm
Cancellation Helpline 0844 826 8069 Monday-Friday: 8am-5pm
Recruitment 0844 453 0203 Monday-Friday: 8am-5pm
Complaints 0843 290 7096 Monday-Friday: 8am-5pm

Head Office

The head office for First Utility is based in Warrington and can be contacted by calling 0843 557 3813. For specific departments, call the numbers in the table at the top of this page. Unsure of who to call? This number will put you through to someone who can assist you.

Emergency Gas Leak Services

If you believe you can smell gas, hear gas leaving pipes, or see the air shimmering around your appliances, call the Emergency Gas Leak Services on 0843 557 5194. If you can, turn off the gas at the meter and wait outside until someone from the team can reach you. You may be charged for this service, inquire about this when calling the services helpline.


With First Utility, you can choose to pay online, pay via direct debit, or receive paper statements. If you have an issue with payment, or you have been charged for something incorrectly, call the account team on 0843 658 0675 and someone will be able to help you.

If you are struggling to pay a bill, you can also use this number in order to pay in instalments or inquire about delaying a payment until you can pay.

Cancellation Helpline

To cancel your account with First Utility, call the cancellation helpline on 0844 826 8069. This line can be used if you would like to change your tariff, or if you would like to inform First Utility that you are moving house.


Looking for a job with First Utility? Call the recruitment line on 0844 453 0203 and someone will be able to help you. You can use this line if you are chasing a previous application, or if you would like some guidance on graduate careers with First Utility.


To make a complaint about the service you have received from First Utility, or about your supply, call the complaints team on 0843 290 7096. This line is direct, which means that someone will be able to help you as soon as possible. If this line becomes busy, you may have to wait until a member of the team can assist you further. You shouldn’t be placed on hold for any longer than 10 minutes.