First Utility

  • Business Name: First Utility
  • Head Office Number:
  • Opening Times: 9am-7pm
  • Head Office Address:  Point 3
    Opus 40 Business Park
    Haywood Road
    CV34 5AH
  • Website:

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First Utility is a supplier of electricity and natural gas based in the UK and headquartered in Warrington, operating multiple power generation plants, gas refineries and pipelines and offering its customers the best possible deals on their electricity.

 First Utility Connection Numbers

Company Number
Gas Leak Helpline 0843 557 3813
Billing Issues 0843 557 5194
Switching to First Utility 0843 658 0675
Smart Meter Enquiries 0844 826 8069
Standard Tariff Enquiries 0844 453 0203
Standing Charge Information  0843 557 4809

First Utility Opening HoursBy calling the above numbers, we can connect you to those First Utility departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Discovering a Gas Leak – 0843 557 3813

  • If you begin to suspect you have a gas leak, whether that is because you can smell gas, hear the hissing of toxic and flammable gas leaving the pipes, see the air shimmering, become woozy or disoriented, feel like there’s not enough oxygen in each breath of air or because you accidentally ignite a fireball that consumes your house, the first thing you need to do is open all your windows and doors to ventilate your home. Turn off the gas at the emergency control valve (by the meter) if it isn’t too dangerous, and avoid using any electrical equipment. Wait outside as much as possible and call First Utility as quickly as you can.
  • If you lose your supply of electricity, first check the fuse box to make sure none of the fuses have tripped. If they haven’t, ask your neighbours to make sure it isn’t a local problem, and if they still have power, you’ll need to call First Utility to arrange an engineer coming out.
    If they have lost power, contact your local Distribution Network Operator.
  • If you think that there is something wrong with your meter, make sure to look up the meter troubleshooting page on the official First Utility website (this isn’t it) before calling out an engineer.
  • Make sure you know the symptoms of carbon monoxide poisoning – which are headaches, flu-like symptoms, dizziness, and nausea. Tellingly, the symptoms will usually improve or disappear when you are away from your home. This knowledge will let you take immediate action if you suspect a carbon monoxide leak, and may save your life. For more information on spotting carbon monoxide leaks click here.

Billing Issues – 0843 557 5194

If you suspect a problem with your bill, can’t understand it or fear it may be wrong, don’t wait – call the First Utility head office straight away on 0844 453 0203. 

If your problem is that you’re having trouble paying your bill, don’t forget that you can set it up to pay itself every month by setting up a monthly Direct Debit, or can pay it over the phone or via an online customer account on the official First Utility website (this isn’t it).

If you are struggling to pay your bill for financial reasons, make sure to let First Utility know as quickly as possible. They want to help you pay your bill – so getting in touch will help make sure you get that help as quickly as possible. First Utility will consider your personal and household circumstances and offer a solution based on what they find – something like putting your payments off for a short while, agreeing on an instalment plan to help you pay future bills, or if necessary, having your bill deducted automatically from any benefits you are currently receiving.

Switch to First Utility – 0843 658 0675

You can switch to First Utility easily and quickly by calling them, not necessarily on 0844 453 0203, but it can’t hurt. They’ll ask for a few details and give you a date for the switchover, and you will be given a fourteen day “cooling off period” during which you can change your mind and cancel again easily.

After this cooling off period ends, you will be told your projected monthly payments based on usage information provided by your previous supplier, and you will be asked for an initial meter reading, which will be carried out for you and provided to your old supplier so that they may efficiently and accurately charge you for your final usage.

You may not receive your final bill from your forsaken supplier for some time, but your first payment to First Utility, taken by Direct Debit, will probably go immediately.

The entire switching process takes around 3 weeks.

Smart Meter Enquiries – 0844 826 8069

You don’t have to lift a finger! First Utility has committed to getting every customer over to using their smart meters by 2020. Therefore you will already be on a schedule for smart meter installation – however, if you want to be moved forward for earlier installation, a call to the First Utility head office wouldn’t hurt.

Standard Tariff Enquiries – 0844 453 0203

First Utility have no “standard tariff” available to customers, but instead four available tariffs that can be applied as necessary. No on eof them is the “standard” tariff, however they are all valued and important variable tariffs.

In this case, the First Variable Tariff is flexible, with no fixed contract period and no charges for early cancellation, allowing much more versatility in the customer’s case – there is even the option to pay monthly by direct debit. The other tariffs are much more rigid, and all include fixed rates.

Standing Charge Information –  0843 557 4809

Standing charges are a fixed, immutable charge, as unchanging and eternal as the earth, which are applied to maintaining your energy supply. It will be calculated for you by First Utility and divided up so that it applies as a daily charge on your bills.

It changes from customer to customer as a result of the area you live in, the National Grid rates and the local network costs.