First Utility

A gas ring on a domestic stove powered by natural gas is seen alight on January 3. 2005, Manchester, England. The British government has announced that Britain will not be affected by Russia's decision to cut off gas supplies to Ukraine. (Photo by Christopher Furlong/Getty Images) EOS1DMkII-235051 north sea gas cooker flame MANCHESTER, UNITED KINGDOM - JANUARY 03:

First Utility is a supplier of electricity and natural gas based in the UK and headquartered in Warrington, operating multiple power generation plants, gas refineries and pipelines and offering its customers the best possible deals on their electricity.

 First Utility Connection Numbers

First Utility Number
Head Office Contact 0844 453 0203
Customer Services Contact 0843 557 4513
Complaints Service 0844 826 8017

By calling the above numbers, we can connect you to those First Utility departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

First Utility Opening Hours

Department Opening Hours
Head Office Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm

First Utility Head Office Address

Department Address
Head Office Point 3
Opus 40 Business Park
Haywood Road
CV34 5AH


Why would I need to call the First Utility Head Office Contact Number?

Since First Utility provides electricity and heating gas to so many thousands of UK homes, businesses and commercial ventures, it’s possible that you may need to call their head office for any number of reasons.

Call First Utility head office contact number if you need help with any of the following:

  • Paying your bill – or understanding it, as it can often be confusing
  • Accessing or using your online First Utility customer account
  • Reading your meter or submitting the meter readings
  • Switching from another energy supplier to First Utility
  • Having a meter repaired that is broken, malfunctioning or looks like it’s been tampered with
  • Reporting the loss of your electricity supply or your gas supply
  • Reporting a gas leak or suspected gas leak

First Utility Head Office FAQs

What do I do if I discover a leak or other problem?

  • If you begin to suspect you have a gas leak, whether that is because you can smell gas, hear the hissing of toxic and flammable gas leaving the pipes, see the air shimmering, become woozy or disoriented, feel like there’s not enough oxygen in each breath of air or because you accidentally ignite a fireball that consumes your house, the first thing you need to do is open all your windows and doors to ventilate your home. Turn off the gas at the emergency control valve (by the meter) if it isn’t too dangerous, and avoid using any electrical equipment. Wait outside as much as possible and call First Utility as quickly as you can.
  • If you lose your supply of electricity, first check the fuse box to make sure none of the fuses have tripped. If they haven’t, ask your neighbours to make sure it isn’t a local problem, and if they still have power, you’ll need to call First Utility to arrange an engineer coming out.
    If they have lost power, contact your local Distribution Network Operator.
  • If you think that there is something wrong with your meter, make sure to look up the meter troubleshooting page on the official First Utility website (this isn’t it) before calling out an engineer.
  • Make sure you know the symptoms of carbon monoxide poisoning – which are headaches, flu-like symptoms, dizziness, and nausea. Tellingly, the symptoms will usually improve or disappear when you are away from your home. This knowledge will let you take immediate action if you suspect a carbon monoxide leak, and may save your life. For more information on spotting carbon monoxide leaks click here.

What do I do if there’s a problem with my bill?

If you suspect a problem with your bill, can’t understand it or fear it may be wrong, don’t wait – call the First Utility head office straight away on 0844 453 0203. 

If your problem is that you’re having trouble paying your bill, don’t forget that you can set it up to pay itself every month by setting up a monthly Direct Debit, or can pay it over the phone or via an online customer account on the official First Utility website (this isn’t it).

If you are struggling to pay your bill for financial reasons, make sure to let First Utility know as quickly as possible. They want to help you pay your bill – so getting in touch will help make sure you get that help as quickly as possible. First Utility will consider your personal and household circumstances and offer a solution based on what they find – something like putting your payments off for a short while, agreeing on an instalment plan to help you pay future bills, or if necessary, having your bill deducted automatically from any benefits you are currently receiving.

How do you switch to First Utility?

You can switch to First Utility easily and quickly by calling them, not necessarily on 0844 453 0203, but it can’t hurt. They’ll ask for a few details and give you a date for the switchover, and you will be given a fourteen day “cooling off period” during which you can change your mind and cancel again easily.

After this cooling off period ends, you will be told your projected monthly payments based on usage information provided by your previous supplier, and you will be asked for an initial meter reading, which will be carried out for you and provided to your old supplier so that they may efficiently and accurately charge you for your final usage.

You may not receive your final bill from your forsaken supplier for some time, but your first payment to First Utility, taken by Direct Debit, will probably go immediately.

The entire switching process takes around 3 weeks.

How do I get a First Utility smart meter?

You don’t have to lift a finger! First Utility has committed to getting every customer over to using their smart meters by 2020. THerefore you will already be on a schedule for smart meter installation – however, if you want to be moved forward for earlier installation, a call to the First Utility head office wouldn’t hurt.

What is First Utility’s standard tariff?

First Utility have no “standard tariff” available to customers, but instead four available tariffs that can be applied as necessary. No on eof them is the “standard” tariff, however they are all valued and important variable tariffs.

In this case, the First Variable Tariff is flexible, with no fixed contract period and no charges for early cancellation, allowing much more versatility in the customer’s case – there is even the option to pay monthly by direct debit. The other tariffs are much more rigid, and all include fixed rates.

What is First Utility’s standing charge?

Standing charges are a fixed, immutable charge, as unchanging and eternal as the earth, which are applied to maintaining your energy supply. It will be calculated for you by First Utility and divided up so that it applies as a daily charge on your bills.

It changes from customer to customer as a result of the area you live in, the National Grid rates and the local network costs.

Are First Utility a British company?

Before we can answer this question, we need first to look at what it means to be a British company, and, indeed, what it means for anything to be British. The Oxford English Dictionary describe the basic prerequisites of Britishness to be “originating on or considering oneself to be a part of Britain, that is, England, Scotland, Wales and the British Territories as Governed by Westminster.”

So we can assume that a British company abides by these descriptors, and move on to ask ourself – is First Utility a British company?

If we use the descriptor of “originating in Britain, that is, England, Scotland, Wales and the British Territories as Governed by Westminster,” then yes, it is. It was founded in the UK and its head office is in Warwick.

If we use the descriptor of “considering oneself to be a part of Britain,” then the answer is also yes. The company operates exclusively in Britain. So it’s a British company.

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