First Direct

0843 557 4809

Contact First Direct on 0843 557 4809 to connect to the First Direct head office. First Direct is a bank in the UK which operates by phone and internet. There are no First Direct high street bank branches, but they are known for having great customer service. Since launching in 1989, First Direct now has over a million customers. They began to offer their online banking service in 2000. First Direct is also known as the sponsor of Leeds Arena, naming it the First Direct Arena. They are part of HSBC banking group.

First Direct Contact Numbers

Contact First Direct head office by calling these helplines during the head office opening hours. Customer services are open 24/7.

Department
Phone Number
Opening Times
First Direct Head Office
0843 557 4809
(Mon – Fri) 8.30am – 6pm
(Sat – Sun) Closed
First Direct Complaints
0843 557 4809
(Mon – Fri) 8.30am – 6pm
(Sat – Sun) Closed
First Direct Press Office
0843 557 4809
(Mon – Fri) 8.30am – 6pm
(Sat – Sun) Closed
First Direct Careers
0843 557 4809
(Mon – Fri) 8.30am – 6pm
(Sat – Sun) Closed
First Direct Design
0843 557 4809
(Mon – Fri) 8.30am – 6pm
(Sat – Sun) Closed
First Direct Partnerships
0843 557 4809
(Mon – Fri) 8.30am – 6pm
(Sat – Sun) Closed

First Direct Head Office

Contact First Direct head office in Leeds by calling 0843 557 4809. When you get through to a person at First Direct, you can ask to transfer to the department you need to reach. This could be anything from product development to the legal department. If you have further enquiries about any area of the business, then call the First Direct head office. You can ask about any service they offer, from Share-dealing to Open Banking. Get more information about the terms and conditions of banking with them.

First Direct Complaints

Whether you are an existing customer or not, you can call 0843 557 4809 with any complaints about First Direct. They have won awards for the quality of their customer service, so even if something does go wrong, they should be quick to fix the problem. If they fail to meet your expectations or put things right to your satisfaction, then make a complaint. You can call to check on the progress of an investigation if your complaint is more complex. They might take up to 35 days or 8 weeks to provide a response.

First Direct Press Office

Media workers such as reporters can call 0843 557 4809 to contact the First Direct press office. They have an online newsroom with stories and images relating to current developments at First Direct. Call to enquire about a press release from First Direct. Journalists can call to request an interview or statement from a First Direct spokesperson. Ask for copies of facts and figures or photographs and videos. You can enquire about their social media use or advertising, or make a complaint if you don’t approve.

First Direct Careers

If you would like to work for First Direct, then call 0843 557 4809 to speak to HR about recruitment opportunities. As well as the office in Leeds, they have an office in Hamilton, Scotland. Find out about roles available at either of these offices if you hope to work at one of them. Get help with applications, assessments, and interviews if you need it. Or make enquiries about benefits and career progression for employees of First Direct. You can also contact them by e-mail at amazing.careers@firstdirect.com.

First Direct Design

You don’t have to be an employed web developer or product designer to contribute to the design of First Direct services. The customers themselves can help to shape the future of First Direct through their “fdesign” platform. You will need to register, complete activities, and give your opinion on project ideas. Call 0843 557 4809 if you want to participate in this or if you are already a member and you have a problem to report. Complain about a moderator or get help with deleting your account.

First Direct Partnerships

First Direct partner with charities and other businesses through donations or sponsorships. For example, they support Maggie’s Cancer Centres and Northern Ballet. They often fundraise for local organizations like hospices. Call 0843 557 4809 if you want to discuss First Direct partnerships and enquire about fundraising or sponsorship opportunities. You could suggest organizations for potential partnerships, even your own if you think it is compatible. Community initiatives could be about education or health.

Other Ways to Contact First Direct

While head office departments at First Direct may not always be available, their customer services department operates 24/7. So if you have a simple enquiry, then you might want to contact First Direct via social media. Send them a message on Facebook or their dedicated help account on Twitter. There is also a live chat available for instant messaging First Direct. If you would rather send an e-mail, you can send it to fd.help@firstdirect.com or 24hours@firstdirect.com. Or you could write a letter to their office.

Department
Address
Head Office
First Direct
40 Wakefield Road
Leeds
Yorkshire
LS98 1FD