First Choice

0844 826 0639

First Choice is a British charter airline and is part of the European group TUI (who also has major airline Thomson in the UK). Call First Choice Head Office Contact Number on 0844 826 0639.

First Choice Contact Numbers

Department Contact Number Opening Hours
First Choice Head Office Contact Number 0844 826 0639 Monday- Friday, 9am-6pm
Bookings Helpline 0844 248 2261 Monday- Friday, 9am-6pm
Luggage Helpline 0844 248 2263 Monday- Friday, 9am-6pm
Online Check-In Service Helpline 0844 248 2264 Monday- Friday, 9am-6pm
Complaints 0844 4530 237  Monday- Friday, 9am-6pm
Marketing 0844 248 2263  Monday- Friday, 9am-6pm

First Choice Head Office Contact Number

First Choice is now a part of TUI (Thomson). For assistance, you will need to call the TUI Head Office on 0844 826 0639. Once you have called this number, you will be given a list of options. Calling 1 will allow you to make a new booking with the team. Pressing 2 will allow you to make a payment, amend your booking, book flight or airport assistance, add extras or even cancel your holiday. If you have been called by TUI, and would like to confirm details or more, press 3. And, if you would like to make a complaint, press 4. For other departments and helplines, consult the table at the top of this page.


Bookings Helpline

To make a new booking with First Choice call 0844 248 2261 and press 1 after you hear the automated message. This will put you through to the new bookings team. If you would like to ammend or cancel your holiday, press 2 and someone will be able to help you further. First Choice (now TUI) offer a range of holidays to a range of destinations. To book with First Choice, you will have to visit the TUI website, as the two have now merged.

Luggage Helpline

If your luggage has been lost or damaged at the hands of TUI, you can call the Luggage Helpline on 0844 248 2263. To be patched through to the right department, press 2 and request assistance from the Luggage Helpline. You can also use this line if you would like to know your baggage allowance. Depending on your package holiday your luggage allowance will vary from 15kg to 23kg per person which is added as complementary to your booking. You will be clearly shown what baggage allowance you are entitled to when you are booking the holiday and agreeing to the terms and conditions.

Online Check-In Service Helpline

In the past, you could use the First Choice website to check in online for your holiday. However, the company have now merged with TUI, and you will have to call the TUI helplines in order to talk to a member of the team. To check in online with TUI, you will have to do so online, or call 0844 248 2264, where someone from the check in service will be able to help you. Once you have dialled this number, press 2.


In order to make a complaint with TUI about your booking, you will have to call 0844 4530 237 and press 4 once prompted. This will put you through to a member of the complaints team, who will be able to help with your complaint as soon as possible.


To contact the Marketing Team with TUI or First Choice, call 0844 248 2263. This will put you through to a member of the team who can help. This number should be used by TUI employees.