FCA Head Office

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0800 111 6768

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Contact the FCA to receive assistance from the Financial Conduct Authority. The FCA regulates the conduct of 56,000 financial services firms and markets in the UK. It is also the prudential regulator for over 18,000 of these businesses. The financial services sector needs to work well for everyone, because the economy couldn’t function without it. The FCA ensures that financial markets are fair and competitive, which benefits consumers and staff.

FCA Contact Numbers

Contact the FCA using the relevant helpline number from the following table, which also lists the opening hours. Generally, you can call these numbers from Monday to Friday to connect to the department you need. Speaking with someone from the FCA office on the phone is the fastest way to resolve your query or issue. If you have contacted the FCA before you may have a reference number. You will need to provide this if you are calling on behalf of a firm, or if you are following up on a case.

Department
Opening Times
Consumers
(Mon-Fri) 8am – 6pm
(Sat) 9am – 1pm
(Sun) Closed
Firms
(Mon-Fri) 9am – 5pm
(Thurs) 9.45am – 5pm
(Sat-Sun) Closed
Complaints
(Mon-Fri) 8am – 6pm
(Sat) Closed
(Sun) Closed
Live & Local Events
(Mon-Fri) 8am – 6pm
(Sat) Closed
(Sun) Closed
Press Office
(Mon-Fri) 8am – 6pm
(Sat) Closed
(Sun) Closed

Consumers

Consumers, or representatives of consumers handling their cases, can call to contact the FCA. Generally, consumers contact the FCA for advice about their rights when dealing with financial services. This includes checking whether or not a firm is authorized, or reporting unauthorized firms for operating fraudulently. You can report scams and find out how to protect yourself from them. You can also claim compensation if a firm which goes out of business owes you money.

Firms

Regulated and non-regulated firms can call with any queries for the FCA. Consumer credit firms must apply to the FCA for authorization, and report business information either quarterly, annually, or every six months. Investment firms, benchmark administrators, and other financial services firms must also apply. Call this number for guidance on preparing an application to the FCA, or reporting returns detailing the Retail Mediation Activities of your firm.

Complaints

Call to complain about financial services regulators (the FCA, the PRA, and the Bank of England). Please note that the FCA does not investigate complaints against the firms they regulate. You would have to contact the firm directly and go through its individual complaints process instead. Call this number to file a complaint, and the FCA will attempt to investigate. They will contact you regarding your complaint within 4 weeks, and keep you informed throughout.

Live & Local Events

Initially a regional programme for 2016 to 2017, the FCA launched Live & Local across the UK for 2017 to 2018. This is a series of various events for regulated firms. These events are focusing on retail investment, general insurance, and mortgages for this year. They are typically roundtable Q&A sessions, interactive workshops, or presentations. Call the events team to find out about upcoming local events, including speakers and registration fees, and to make bookings.

Press Office

The FCA has a Media Centre which controls press releases, images, and videos for the regulatory body. Call to contact the Press Office if you are a journalist with a media query. This number is not for consumers or firms, as the press team cannot access your accounts. Reporters can ask for more information regarding policy statements, changes within the Authority, or news stories. Members of the media can also e-mail the Press Office at press.office@fca.org.uk.

Other Ways to Contact the FCA

To get in touch with the FCA online, there are a few options. The FCA has an official Twitter page, but this is mainly for providing news and information only. Other than calling on the phone, you could write to the FCA. Customers can send e-mails to the FCA at consumer.queries@fca.org.uk. Similarly, firms can e-mail the FCA at firm.queries@fca.org.uk.

If you prefer analogue to digital, you can write a paper and ink letter. Send your written queries and complaints about the FCA to the head office address below. The downside of this is that it will take much longer to receive a response. It may be faster to simply e-mail complaints@fca.org.uk. When you make a written complaint, the FCA will acknowledge it within 5 days of receiving it. As mentioned above, investigations into complaints can take up to 4 weeks.

Department
Address
FCA Head Office
Financial Conduct Authority
25 The North Colonnade
London
E14 5HS