Eurotunnel

0844 381 0897

Call Eurotunnel on 0844 381 0897 to speak to a person at the Eurotunnel office in the UK. The Eurotunnel Shuttle is a railway service through the Channel Tunnel connecting England to France. Getlink owns the Channel Tunnel and operates this service. The train transports vehicles and passengers and also freight. Passport and vehicle checks are required at the terminals before boarding, but at the other end, vehicles can drive out right onto the motorway. The Channel Tunnel crossing takes 35 minutes.

Eurotunnel Contact Numbers

Contact Eurotunnel on these numbers during the opening hours shown here to reach the head office in the UK for the Shuttle.

Department
Phone Number
Opening Times
Eurotunnel Head Office
0844 381 0897
(Mon – Fri) 8am – 7pm
(Sat) 8am – 5.30pm
(Sun) 9am – 5.30pm
Eurotunnel Bookings
0844 381 0898
(Mon – Fri) 8am – 7pm
(Sat) 8am – 5.30pm
(Sun) 9am – 5.30pm
Eurotunnel Accounts
0844 381 0899
(Mon – Fri) 8am – 7pm
(Sat) 8am – 5.30pm
(Sun) 9am – 5.30pm
Eurotunnel Complaints
0844 381 0900
(Mon – Fri) 8am – 7pm
(Sat) 8am – 5.30pm
(Sun) 9am – 5.30pm
Eurotunnel Freight
0844 381 0897
(Mon – Fri) 8am – 7pm
(Sat) 8am – 5.30pm
(Sun) 9am – 5.30pm
Eurotunnel Legal
0844 381 0899
(Mon – Fri) 8am – 7pm
(Sat) 8am – 5.30pm
(Sun) 9am – 5.30pm

Eurotunnel UK Head Office

If you have any queries relating to the Eurotunnel service, call the Eurotunnel UK office on 0844 381 0897. You can call up with enquiries about vehicle restrictions, ticket prices, and travel times if you have not used the service before. There are multiple ticket types but not all of them are refundable, so you should discuss your requirements. You can contact Eurotunnel regarding the sustainability of their development if you have concerns about this. Or ask to contact the French office at the other terminal.

Eurotunnel Bookings

You should be able to manage your Eurotunnel booking online if you made it online. However, if you experience issues with a Eurotunnel booking, call 0844 381 0898 for assistance. You do not have to worry about losing a printed ticket because they do not issue them anymore. If you need to amend your booking, call Eurotunnel before the ticket expires. They will arrange what they can depending on availability, but you might have to pay extra to exchange your tickets or be unable to reuse vouchers.

Eurotunnel Accounts

If there is a problem with your My Eurotunnel account, then call 0844 381 0899 to report the issue. Ask for help to access your account if you need to amend an existing booking or check your records of previous bookings. If you are a Frequent Traveller with Eurotunnel then you should be able to get extra assistance with storing your information and making faster bookings. Call Eurotunnel if you are not able to access Frequent Traveller discounts or if you have problems over a nominated shared wallet.

Eurotunnel Complaints

Raise a complaint at either terminal if you are not happy with your experience on the Eurotunnel service. If the staff can rectify the problem quickly, then it is better to do it in person. Or if you have a general complaint or the staff were unable to assist you adequately, then call 0844 381 0900 to report a complaint to the Eurotunnel office. They will instruct you on how you can submit a formal complaint and how long you can expect the investigation to take. You can also submit a formal complaint online here.

Eurotunnel Freight

Freight vehicles travel separately to passenger vehicles on the Eurotunnel railway service. The train is a 24/7 direct transport link between the UK and continental Europe for delivering goods as quickly as possible. If you need assistance with a freight booking or have environmental impact concerns about the freight service, call 0844 381 0897. You can also call to make enquiries about facilities for drivers and hauliers at the Eurotunnel terminals. Or enquire about the effects of Brexit on your fleet and business.

Eurotunnel Legal

For more in-depth information on how British law and European laws impact travel via Eurotunnel, call them on 0844 381 0899. Always ensure that you will be adhering to security and safety regulations throughout, including mandatory customs checks. If you are unsure about passenger limitations or baggage restrictions, then speak to Eurotunnel to get the official rules to follow. Contact them if you have questions about what legally counts as commercial goods and whether your vehicle counts as freight.

Eurotunnel UK Head Office Address

The Channel Tunnel Group, which is responsible for the Eurotunnel, has their UK head office at the terminal address below. You can post a letter about Eurotunnel services to this address if you wish. If you need a faster response from Eurotunnel, then you should contact the Eurotunnel team on social media or by e-mail at customer.support@eurotunnel.com. There is also an online contact form which you can fill out on the website. They will reply as soon as possible during the same opening hours as above.

Department
Address
Eurotunnel UK Head Office
Eurotunnel
UK Terminal
Ashford Road
Folkestone
Kent
CT18 8XX