• Business Name: Equifax
  • Phone Number: 0843 208 2343
  • Opening Times: 9am-5pm
  • Head Office Address: Equifax Ltd
    Customer Service Centre
    PO Box 10036
    LE3 4FS
  • Website: https://www.equifax.co.uk/
By calling the above numbers, we can connect you to those Equifax departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.
Equifax is a credit reporting agency based in the United States, offering business-to-business services concerning customer credit scores, credit ratings and other credit management services. They are also based across the United Kingdom, helping to manage credit and borrowing on both sides of the Atlantic. They are beholden to the Fair Credit Reporting Act of 1970, a US regulatory measure introduced as the result of Equifax digitising their customer records and intended to protect consumers from wrongful reporting or over invasive measures taken by credit reporting companies.

Equifax Customer Service Connection Numbers

Company Number
Customer Service  0843 208 2343
Head Office  0844 249 0016
Equifax Complaints  0844 249 0017
Equifax Account
Business Enquiries
Credit Score Information

By calling the above numbers, we can connect you to those Equifax departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Equifax Customer Service Contact – 0843 208 2343

If you need to call the Equifax customer service line, for any reason at all, you can do so between the hours of 9am and 5pm (or, if you prefer the use of the universally-mandated twenty four hour clock, then the hours of 09.00 and 17.00, to avoid confusion). As Equifax are a credit agency with vast swathes of movement within the credit management industry and across other sectors, your reasons for calling may be for a wide variety of reasons, but they will hopefully be to do with credit and credit management – if they aren’t, then it is possible that Equifax may not be able to help you. As their remit and their areas of influence fall entirely within the boundaries of credit and credit management, then if you were to call Equifax with, for example, a problem assembling a shed or to report teeth marks on your Creme Egg when you opened it, they are unlikely to be able to help you.

The main reason you may wish to call Equifax is to check your credit score – that’s what they’re set up to do, and they keep records for hundreds of millions of people, down to the finest details and smallest points of reference, so it makes sense that you’d call them to get some perspective on where you are and what you’re doing. Of course, you’re not just calling them for your own personal enjoyment (unless you are), you’re calling them because you need a credit report. Perhaps you’re buying a house, or taking out a large loan; perhaps you’re buying a car, lending money or being taken to court for having credit so bad it somehow becomes a crime. No matter your reasons, you will be able to commission a credit report or get more information on it and the processes that make use of it by calling the Equifax head office on the number found on this page.

If you need to make a complaint against Equifax, you can also do so by using the contact line specified on this page, or by sending a letter or getting in touch with a customer service representative on the internet or via a social media app or other long-range communication technology method. However, as the very nature of Equifax leans towards management of credit score and credit history, the management of debts and potential for future borrowing, then you may not have the luxury of simply making your complaint and leaving – it is much more likely that you will be forced to greater lengths to adequately recoup losses incurred or prevent damage due to the error or malpractice that resulted in you making your complaint in the first place. That may mean legal action, and will certainly mean that more is required than a simple phone call – but in this case, the initial placement of the phone call may still be necessary to ascertain what the exact nature of your complaint will be, and what steps you will then need to take – such steps are crucial for the proper management of such a complaint, as solicitors absolutely love that kind of thing.


Equifax Head Office –  0844 249 0016

Equifax was founded in 1899, in Atlanta City, Georgia, in the United States of America. Expanding rapidly as its financial and credit-reporting acumen grew, the company had reached several other cities by 1920, and so was perfectly primed to report on everyone’s credit when the Great Depression hit and caused… marked changes to the credit scores of almost everyone in America.

However, around this time, the company faced some backlash for the collecting of seemingly excessive amounts of information, and rumours that employees were rewarded for finding negative information out about a person. Critics attacked the firm for collecting “frivolous details” of someone’s life, from “the health of their marriage and the state of their sex life” to “whether they are often late collecting their children from school.” This made the population of the time uncomfortable, as the American public in that time were not so used to the idea of constant, total surveillance and compilation of every detail of their day-to-day lives ostensibly for reference in fighting some nebulous, insidious ideological Enemy as modern-day Americans are.

In any case, the company soon had enough information to draw the attention of the United States Congress, who sat in session to discuss the upcoming computerisation of Equifax records in 1970, considering them to be a grave enough concern to warrant direct governmental attention. The result was the Fair Credit Reporting Act, which helped to regulate the scope of information held by credit reporting agencies, and the ease with which they can be shared. As indirectly stated above, however, in the modern age of mass digital data gathering, AI-assisted analysis of Big Data, unprecedented spying powers granted to both governments and private corporations, and the voluntary relinquishing of every conceivable sort of personal information by the public at large; paired with the efficacy and ubiquity of hacking and leaking of data, means that the regulations are not as effective as originally planned.

However, none of that affects the location or operations of the Equifax head office, which is, of course, what we’re working with here. The head office is located in Atlanta, Georgia, but for UK customers that’s understandably a bit of a trek – and could potentially be a very expensive long-distance phone call; not to mention time differences, currency fluctuations, and the actual legal and infrastructural capability of an American office holding full credit analysis information for UK citizens. Therefore the office which you’ll probably find easier, cheaper, less stressful and less likely to result in a breakdown or a phenomenally huge phone bill is the UK office, located in Leicester, in the United Kingdom, western bastion of the Old World; perfidious Albion to the Gauls, Brittania to her peoples. This is where you will find the head office for Equifax in the UK.

If you want to get in touch with the UK Head Office for Equifax, you can do so by calling our head office contact number, located on this page, or by sending a letter to the following address.

Equifax Ltd
Customer Service Centre
PO Box 10036

Similarly, if you need to physically travel to the Equifax head office, you can do so without having to buy train tickets to Atlanta, Georgia, in the USA – simply use the address above as your destination, and using a map, the directions of a kindly native, or the all-seeing guidance of the satellite navigational system to see you through.

Equifax Complaints – 0844 249 0017

If you want to make a complaint against Equifax, you can begin that complaint with a phone call to our contact line, which will connect you directly to the Equifax head office complaints staff, masters of the complaint. This line is available from 9am to 5pm every day, and is calibrated to Greenwich Mean Time, seen in Dublin, London and Greenwich – therefore setting it to British Standard Time. Those of you outside the Empire’s limits can still call, but you may experience slightly different opening times, or have slightly different regional head offices which you will be connected to.

In any case, your complaint with Equifax may very well begin with a phone call, which should be placed to the number above for maximum efficiency, speed and efficacy of service. This number will connect you directly to the head office for Equifax, where the process of administering your complaint can begin. However, please note, that even the most effective customer service department may not be able to deal with the complaints levied at Equifax in times of strife; as a credit reporting agency, issues which may give rise to cause for complaint often give rise instead to legal challenges and out-of-court settlements, due to the disproportionately large impact a problem in credit reporting can have on the “customer” in question.

Therefore you may wish to discuss legal options with your lawyer, solicitor, barrister, attorney or representative before placing your phone call since it is entirely possible that further action will be required once the call has been concluded, and your solicitor may feel more comfortable using a letter or burly bailiff with memorised message instead of a simple phone call to notify Equifax of your problem.

However, in many cases, a phone call to the Equifax head office will be more than enough to get the ball rolling, and is something which you can freely decide to do against the advice of your solicitor at any time you choose. Again, though, maybe listen to your lawyer. Or don’t.

Examples of prior complaints against Equifax include the case of Julie Miller, who used the Fair Credit Reporting Act (1970) as her basis for a lawsuit against Equifax for merging her credit information with an entirely unrelated and unconnected woman, refusing to delete the erroneous information or disentangle the accounts even after multiple calls and letters over the course of several months. This resulted in Ms. Miller being denied credit and loans, being pursued by debt-collection agencies and being placed on the books of companies and agencies with which she had no connection whatsoever. Under the conditions of the Fair Credit Reporting Act, Ms. Miller was awarded an eye-watering $18.6 million, making her case the single largest example of corporate payout and fines in conjunction with the Fair Credit Reporting Act of 1970 in United States History.

Equifax Account –

You can log into your Equifax account on the Equifax website and it is just an easy way of seeing all of your details, outgoings and incomings in the one place. It is also a quick way of managing your finances. You can access your account by entering a username and password that is personal to you. If you have forgotten these important details, give the Equifax account number a call and someone can help you access your account securely.

Business Enquiries –

Equifax also works for business and they offer products such as document verifiers, fraud protectors and income verification. If you think Equifax’s services could benefit your business then give the Equifax business number a call to see what they can do to help!

Credit Score Information –

Equifax have a lot of useful credit score information available on their website. If you don’t have access to the Equifax website, you can give the credit score helpline a call on the number above with any questions you might have. It is important that you understand your credit score and with Equifax’s help, something that once seemed so complicated can seem a lot simpler!

Equifax Social Media

Equifax Facebook: https://www.facebook.com/Equifax/

Equifax Twitter: https://twitter.com/equifax

Equifax Instagram: https://twitter.com/equifaxcareers

Equifax Online: https://www.equifax.co.uk/Contact-us/Contact_Us_Personal_Solutions.html