EDF Energy

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EDF Energy Connection Numbers

EDF Energy Number
Head Office 0844 249 1145
Tariff Enquiries 0843 557 4514
Complaints 0843 557 3706

By calling the above numbers, we can connect you to those EDF Energy departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

EDF Energy Head Office Address

Department Address
Head Office EDF Energy headquarters
40 Grosvenor Place
Belgravia
London SW1X 7EN

EDF Energy Opening Hours

Day Time
Mon-Fri 9am – 8pm
Saturday 9am – 6pm
Sunday 11am – 5pm

Why Call the EDF Energy Head Office?

  • EDF are my energy supplier and I want to tell them I am moving house
  • I have just moved into a house that EDF supply
  • I want to cancel my EDF account
  • I want to complain about the customer service I received from EDF
  • I have overpaid EDF
  • I am having trouble logging onto my EDF account
  • I have received a bill from EDF that I don’t think is correct
  • My gas or electricity supply has been cut
  • I am having problems working my boiler
  • I want to pay my bill
  • I can’t pay my bill because I have forgotten the password to my account
  • I am struggling to read my meter
  • I do not understand my bill
  • I want to submit meter readings
  • I want to get an EDF Energy quote

My EDF Energy Account

When you sign up to EDF Energy you will be asked to create a secure account that enables you to easily view your activity and pay your bills online. Rather than receiving a paper bill every time your energy bill is due, and then ringing up to pay it, you can simply log into your account, view your activity, check the accuracy of your bill, and pay it there and then. To log in, your username will usually be your email address and then your password will have been created by you when the account was set up (if it was set up in your name). Don’t worry if you have forgotten it, you can either call the head office or click the ‘forgotten password’ link where a new one will be emailed to you. You can also submit your meter readings at any time into your account to ensure you are never overpaying on energy. If you are having trouble doing this, you can always submit them to the head office contact number and they will be passed onto your supplier to ensure your account is up to date. If you are with EDF and are paying your bills over the phone, you can switch to the ‘MyAccount’ feature at any time by registering online, or
calling the head office and saying you would like to set up an account. Once you have the online account, you can also control your bills and usage through your phone by downloading the EDF Energy app. The smartphone app is available on both iPhone and Android and not only does it have features to help you pay your bills hassle free, you can also use its scanning feature to scan the QR code on a bill from your current provider and see how much you can save should you purchase a similar tariff with EDF Energy. You also have the opportunity to refer a friend and win rewards, such as vouchers. You can choose to keep your account logged into the app so that you don’t have to enter your details ever time. Other benefits of using the app include easily moving home, checking previous and current bills, a torch option for reading meters in the dark and a location feature that helps to find your nearest PayPoints. Run a business? There are also accounts available especially for business managers which are extremely easily managed.

EDF Energy Tariffs

If you are not already using EDF energy you can call the head office contact number to receive a free quote in seconds, or enter your postcode online. The advantages of signing up to EDF are low fixed prices, no exit fees should you decide to change providers and most importantly, EDF’s unique promise which means you will always be informed if you are better off elsewhere. EDF have several different tariffs that you can choose from and it’s important that you decide which one is going to work best in your home. There are three options for fixed payments; cheapest fixed, longest fixed and fixed prepayment, and then one option for a variable price rate; standard variable. There are different advantages to each option, with the cheapest fixed offering no price rises until September 2017 and the longest fixed rate offering no price rises until September 2018. All options have no exit fees and all use electricity that is backed 100% by low-carbon generation. if you are having trouble deciding which tariff is best for you, someone at the head office contact number will help you in deciding. You can view all details of all tariffs on the EDF energy website. If you are on an energy contract with EDF energy that is coming to an end, it may be time to upgrade your tariff so that you can ensure you are getting the most out of what you are paying for. If you are due to make a renewal please call the head office contact number so that it can be ensured that the renewal runs smoothly. An alternative tariff is known as a prepayment meter, which supplies pay as you go energy. EDF offer this option which allows you to see how much energy you are using and effectively only pay for exactly what you use. If you have switched to a prepayment method because you are in debt with another supplier, provided it is under £500, EDF will allow you to switch to use their prepayment meter, with the debt.

EDF Energy Payments

EDF allows you to make payments by direct debit either monthly or quarterly depending on your situation. To set up an automatic direct debit payment please call the head office contact number where you can arrange to do this. You can also set up a direct debit online. If you do not want to pay your bill by direct debit then you can opt to pay online via ‘My Account’ or over the phone whenever your bill is due. Alternatively, you can activate a key card that you can take with you to your nearest PayPoint and pay this way using cash. You can also ‘charge’ your electricity and gas cards at these Paypoints for those that are using a pay as you go payment method. If you do visit a PayPoint or Payzone to pay your bill, remember to take the bill with you so that you are charged the right amount. If you are using cash, you can also pay your bills at the post office. Topping up your Energycard can also be done at the post office.  If you submit a meter reading and  find that your direct debit is not the right amount then you can easily change the amount you pay. Submitting meter readings enables you to get an accurate bill and ensures you are not paying more than you need to.

EDF Energy Cancellation

If you want to cancel your EDF Energy account then you are guaranteed to have no exit fees. If you find you are being faced with charges when requesting to close your account, please call the EDF Energy head office contact number. If you are not happy with the tariff that you are on or want to switch to a new payment plan, EDF can help you so please call the contact number so things can be shifted around for your convenience.

EDF Energy Change of Address

If you are moving home and would like to keep your supplier as EDF then alerting EDF is simple. Similarly, if you move into a new home that EDF supplies and would like to change the details on the account, this is also easily done by ringing the contact number. If you are moving home and want to alert EDF so that they can close the account, you need to provide the following details at least 14 days before you are planning to do so; your account number, it will either be online or at the top of a bill sent to you by EDF and your closing meter readings so you can be sent out a final bill, and also your new address details so that the final bill goes to the right people. If you are moving home and would like EDF to continue to supply your energy, you need to hand over a few new details; your account number which usually begins with ’67 (you can find it in ‘MyAccount’ account details section), your new address details and some opening meter readings (try to make these as accurate as possible as they will determine the cost of your bill). If you are struggling to read your new meter, you can find tips on how to do it on the EDF website.

About EDF Energy

EDF is an energy company based in the United Kingdom, selling and supplying energy to homes and businesses all over the country. It handles almost six million accounts in total and supplies energy to nearly 14, 000 people. It has previously had success in selling UK based wind farms to places in China. Despite criticism and uncertainty, EDF announced in 2016 that is was pushing back the closure of four of its UK nuclear plants for at least four years.

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EDF Energy Head Office
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