DWP Head Office

0843 178 4210

Contact the Department for Work and Pensions on 0843 178 4210 for assistance with the services it provides. You can contact the DWP on this number to make complaints regarding these services as well. Back in 2001, several departments merged to form the DWP, which handles social welfare and pension policies. Through its services, the DWP is responsible for providing financial support from the government to eligible citizens.

DWP Contact Numbers

Connect to the DWP office or department you need to speak to using the phone number provided below. Please check the opening hours before you try to call. All helplines are available from Monday to Friday unless the table specifies otherwise.

Department
Phone Number
Opening Times
Complaints
0843 178 4210
(Mon-Fri) 8am – 6pm
(Sat) Closed
(Sun) Closed
The Pension Service
0843 178 4211
(Mon-Fri) 8am – 6pm
(Sat) Closed
(Sun) Closed
Carers and Disability Benefits
0843 178 4212
(Mon-Fri) 8am – 6pm
(Sat) Closed
(Sun) Closed
Child Maintenance Options
0843 178 4213
(Mon-Fri) 8am – 8pm
(Sat) 9am – 4pm
(Sun) Closed
Debt Management
0843 178 4214
(Mon-Fri) 8am – 7.30pm
(Sat) 9am – 4pm
(Sun) Closed
Office for Disability Issues
0843 178 4215
(Mon-Fri) 8am – 6pm
(Sat) Closed
(Sun) Closed

The DWP is also responsible for the benefits which Jobcentre Plus handles. These include Universal Credit, JSA, ESA, the Social Fund, housing benefit, and tax credits among others. Click here if you need to contact the DWP about a Jobcentre Plus benefit.

Complaints

You can dial 0843 178 4210 to reach the DWP head office, where they handle feedback and complaints. If your complaint is about a Jobcentre Plus benefit, see above. You will need to contact the benefit centre or helpline directly in the first instance. This number is for complaints regarding the DWP services shown on this page. If you have experienced mistakes, delays, mistreatment, or lack of communication, call this number. The office will try to put things right as quickly as possible. In the event that you aren’t satisfied, ask for a Complaint Resolution Manager to investigate the issue further. This could take 15 working days.

The Pension Service

Call 0843 178 4211 for information about your State Pension, help making a claim, or issues with payments. The Pension Service also handles Pension Credit, including Guarantee Credit and Savings Credit. As well as this, the Pension Service offers payments to help with fuel costs. If you don’t automatically receive a Winter Fuel Payment despite being eligible, call this number to claim it. If there is a seven day period of very cold weather between 1st November and 31st March, you could also claim a Cold Weather Payment. Call to check your eligibility for payments, or contact the Future Pension Centre for an estimate statement.

Carers and Disability Benefits

The DWP handles several benefits under the Carers and Disability umbrella. Call 0843 178 4212 for assistance with your disability allowances and payments. Carer’s Allowance is for people who care for someone on certain benefits for at least 35 hours a week. If you’re over 65 with a disability requiring someone else’s help to look after you, then you could get Attendance Allowance. Disability Living Allowance offers tax-free financial support for people with mobility costs. Personal Independence Payments help with extra costs from long-term health conditions. Call for help with applying, or to report any changes or issues.

Child Maintenance Options

The DWP set up the Child Maintenance Service in 2012, replacing the Child Support Agency. As of the end of 2017, all CSA claims are due to close. The DWP will send a letter to anyone whose claim is closing, inviting them to reapply with CMS. Call 0843 178 4213 to reach the Child Maintenance Options helpline if you need help making a claim. Employers can call this number for help deducting child maintenance payments from an employee’s pay. If you have an existing case with CMS, you should have a direct contact number in your welcome pack or correspondence from CMS. Child Maintenance Options can’t access case details.

Debt Management

The Debt Management centre recovers benefit overpayments and outstanding benefit loans. Call 0843 178 4214 if you are having issues with repayments. When you call, you will have to answer security questions to prove your identity before resolving your issue. You will need to call this number for help arranging your repayment plan. You can also ask for guidance on repealing an overpayment decision if you think it is wrong. If you are struggling to afford repayments, find out how to request a reduction due to hardship. If you don’t contact the DWP and don’t pay, your employer could deduct the money from your earnings.

Office for Disability Issues

The Office for Disability Issues is a high-profile group within the DWP. The group is responsible for developing policies to support people with disabilities. They prioritize removing inequality and helping those with disabilities to fully participate in society. The office develops and monitors schemes to aid this. The government’s disability strategy is called Fulfilling Potential. The group encourages employers to support inclusivity with the Disability Confident programme. Call 0843 178 4215 to connect with the office if you have a query or suggestion. The office can provide guidance on joining the schemes and measuring progress.

Press Office

The DWP Press Office handles media enquiries and issues press releases regarding the DWP’s work. They do not answer calls from the public about benefits or pensions. If you are a journalist, contact @dwppressoffice on Twitter to find the number you need to call. There is a different contact number depending on location. Therefore, you will need to specify if you are part of the national or London area media, local media in England or Wales, or local media in Scotland. The Press Office is normally open from 9am to 6pm throughout the week. If you think you will need it, ask for the duty press officer’s out-of-hours contact number.

Careers

The DWP is the largest government department in the UK, operating on a larger scale than anywhere in Europe. There are plenty of roles available to help support the public, with a range of employee benefits. All vacancies at the DWP are posted on the Civil Service Jobs website. If you are just starting out in a career, then check out apprenticeships or Fast Stream opportunities. To work for the government, you have to go through a recruitment process with multiple steps. You must fill out an application, complete an online test, attend an interview, and undergo checks. Once appointed, there is a 6 month probationary period.

Other Ways to Contact the DWP

Failing the telephone, try to contact the DWP online. The DWP has public pages on Facebook and Twitter, where you can leave messages. However, the DWP can’t respond to personal cases here. In the interest of safety, do not publicly post any details of your DWP payments or accounts. Instead, you could send an e-mail with the relevant details to ministers@dwp.gsi.gov.uk.

If you want to write a letter to the DWP, send it to the head office address below. Remember to specify the department or service you are writing to or about on the first line. Please address any legal documents to the DWP Litigation Division. If you have a complaint about the DWP, send your letter to the Complaints PO Box first. Escalate to the head office if you do not receive a satisfactory response. Bear in mind that a complaints letter does not count as an appeal against a benefits decision.

Department
Address
DWP Head Office
Caxton House
Tothill Street
London
SW1H 9NA
Complaints (About the DWP)
Department for Work and Pensions
PO Box 50101
London
SW1P 2WU