DVSA Head Office

0844 453 0229

Contact the DVSA on 0844 453 0229 for assistance with services such as driving tests and MOTs. In 2014, the Driving Standards Agency and Vehicle and Operator Services Agency merged. The new Driver and Vehicle Standards Agency took over the roles of both agencies. The DVSA approves vehicles, instructors, and testers. It also carries out driving tests, roadside checks, and safety tests on lorries and buses. The Department for Transport sponsors the executive agency DVSA.

DVSA Contact Numbers

Whenever you need help with DVSA services, call the customer support line. If you have a specific reason for calling, there may be a direct helpline for you to call instead. The DVSA helplines close for the weekend, but you can call between Monday and Friday. Find the relevant department number and opening hours in the following table.

Department
Phone Number
Opening Times
Customer Support
0844 453 0229
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Driving Tests and Theory Tests
0844 453 0122
(Mon-Fri) 8am – 4pm
(Sat-Sun) Closed
Driver CPC
0844 248 1606
(Mon-Fri) 8am – 4pm
(Sat-Sun) Closed
MOTs and Vehicle Tests
0844 248 1608
(Mon-Fri) 7.30am – 6pm
(Sat-Sun) Closed
Vehicle Approval
0844 248 1648
(Mon-Fri) 7.30am – 6pm
(Sat-Sun) Closed
Vehicle Operator Licence
0844 248 1656
(Mon-Fri) 7.30am – 6pm
(Sat-Sun) Closed
Complaints
0844 248 1657
(Mon-Fri) 8am – 4pm
(Sat-Sun) Closed

Customer Support

To reach the frontlines at the DVSA, call 0844 453 0229 with your general enquiries. Customer support can provide information and point you in the right direction. If none of the helplines on this page is the one you need, call this number to find the right details. For example, if you want to contact the Press Office or recruitment. Driving and motorcycle instructors can call this number and use a fast-track code for faster service. If you don’t have the codes, you’ll need to contact the DVSA to get them.

Driving Tests and Theory Tests

Call 0844 453 0122 if you need help with booking your theory test or driving test. You may need to contact the DVSA to check the details of your test or to change or cancel the appointment. When you call, you’ll need your driving licence number, your theory test pass certificate number, and your driving test booking reference, if applicable. You must cancel 3 working days before the test in order to get a refund. If there is severe weather in the area on the day, call to check if the DVSA are postponing your test.

Driver CPC

You must register with the DVSA to access your Driver CPC training record. Bus, coach, and lorry drivers have to do 35 hours of periodic training every five years to keep their Driver Certificate of Professional Competence. The DVSA will fine you up to £1000 for driving professionally without Driver CPC, or £50 for driving without a CPC card. Call the DVSA on 0844 248 1606 for help with training or booking tests. When applying for a replacement CPC card, you will need to pay the £25 fee over the phone.

MOTs and Vehicle Tests

If you drive a vehicle without a valid MOT, you could get a fine of up to £1000. For new cars, you don’t need to get an MOT until the third anniversary of their registration. After this, you must get an MOT every year. Call 0844 248 1608 to arrange MOT reminders, for one month before the MOT is due and then two weeks before. You can call for advice on finding a valid MOT test station, and what the test will involve. If you want to become an MOT tester, contact the DVSA to find out if you’re eligible.

Vehicle Approval

If you have built, rebuilt, drastically altered, or imported a vehicle, then you must apply for approval. Call 0844 248 1648 for Individual Vehicle Approval (IVA) guidance, or if you need help with European approval schemes. You can call to find out if your vehicle is exempt. The DVLA won’t allow you to register a vehicle if it needs a certificate of approval but doesn’t have one. Call to find out how to apply for fitness or accessibility certificates for coaches and buses, or a certificate of keeper for a lorry or trailer.

Vehicle Operator Licence

If you want to operate a heavy goods vehicle or public service vehicle, you’ll need a licence. Even limousines require a private hire vehicle licence. Call 0844 248 1656 to find out what you need to do to be eligible for an operator licence, and how to apply for the licence itself. The DVSA will send you a decision in response to your application within 7 to 9 weeks. Call this number for help with managing your operator licence, for example increasing the vehicle limit or making changes to transport managers.

Complaints

The DVSA is committed to providing a high quality service, so if you are unhappy let them know. Call 0844 248 1657 to make a complaint so the DVSA can put things right. Sometimes they may transfer you to another department for faster problem resolution. If your issue can’t be resolved while you’re on the phone, the DVSA aims to resolve it within 10 days. In the event that you aren’t satisfied with the final response, write a letter to the relevant complaints address at the bottom of this page.

Other Ways to Contact the DVSA

Besides speaking on the phone, you can contact the DVSA online. Message the official DVSA Facebook page, or the dedicated support account on Twitter @DVSA_HelpMe. These accounts may not be able to investigate personal cases. Instead, you can send an e-mail directly to the DVSA. Use enquiries@dvsa.gov.uk for general queries, or customerservices@dvsa.gov.uk for anything else. There are several different addresses you can use to contact the DVSA by post. Find the correct address depending on your reason for writing in the table below. If you want to escalate a complaint, direct it to the Corporate Office.

Department
Address
Driving (Test Bookings and Queries, Instructors)
DVSA
PO Box 280
Newcastle-Upon-Tyne
NE99 1FP
Theory Test (Bookings and Queries)
DVSA
PO Box 1286
Warrington
WA1 9GN
Vehicles (MOTs, Approval, Operator Licences)
DVSA
The Ellipse
Padley Road
Swansea
SA1 8AN
Complaints (Driving Tests and Instructors)
DVSA
The Axis Building
112 Upper Parliament Street
Nottingham
NG1 6LP
Complaints (Vehicle Tests, Operator Licensing, Enforcement)
DVSA
Berkeley House
Croydon Street
Bristol
BS5 0DA