dvsa head office contact number

DVSA (Driver Vehicle Standards Agency) is a department of the UK Government.

 DVSA Contact Number:

DVSA Phone Number
Head Office 0844 453 0229
Driving Test Enquiries 0844 453 0229
Complaints 0844 453 0229

DVSA Head Office Opening Hours

Department Opening Hours
Head Office 9am-5.30pm, weekdays

DVSA Head Office Address

Department Address
Head Office DVSA
Berkeley House
Croydon Street

Reasons to call the DVSA head office contact number:

  • For information on both the practical and theoretical driving test.
  • For information about MOTs and the tests that vehicles must be put through.
  • To find out more about learning to drive a lorry, coach or bus.
  • To register as a driving or motorcycle instructor.
  • For information on vehicle tax, driving licences or vehicle operator licensing.
  • To make a complaint about a DVSA service, test centre or employee.

How long is the DVSA theory test?
How to become an Approved Driving Instructor

DVSA Services

The DVSA is the Government department responsible for assuring that both vehicles and drivers are up to standards and that UK roads are a safe place to be. This is carried out using education, testing, licensing and enforcement.

DVSA services include:

  • Practical and theory driving tests.
  • MOT tests and training for MOT testers.
  • Administering driving licences.
  • Vehicle operator licensing.
  • Recalling vehicles and faults.
  • Driver CPC training.
  • Becoming an approved driving instructor.

DVSA Theory Test

There are two parts to a driving theory test: multiple choice and hazard perception. A candidate must pass both aspects of the test. A theory test can be taken when a candidate turns 17 and must be taken before the practical driving test. If you fail your theory test, you have to wait three working days before you can take it again.

For the first part of the test, you have 57 minutes to answer 50 questions. A question will appear on the screen with multiple options to choose from for the answer. Occasionally you may be given a case study. You can flag questions to come back to at the end.

In the hazard perception test, you will watch 14 videos that contain at least one ‘developing hazard’. The quicker you react to a hazard, the more points you will get. If you click in a pattern, you won’t score anything.

You can book your theory test online. It costs £23.

DVSA Driving Test

The practical driving test costs £62. You can book the test online- it may be beneficial to know your instructor’s personal reference number so that they can check if they’re available. You don’t have to have completed a certain amount of lessons before you can take the test, but you must be able to show that you are a competent driver and can drive according to the Highway Code. If you fail, you can resit the test, but you must wait ten working days.

Remember to take your driving licence and theory test pass certificate to the test. There are five components to the test: an eyesight check, ‘show me, tell me’ questions, general driving ability, reversing the car and independent driving. The test lasts for around 40 minutes. For the eyesight check, you will read a number plate from a distance. You’ll then be asked two safety questions-“show me, tell me” which shows the examiner that you understand how to carry out safety checks. You’ll be asked to pull over and pull away during the test as well as one manoeuvre from a turn in the road, parallel park, reverse into a bay or reverse around a corner. The examiner may also ask you to complete an emergency stop. You will then have ten minutes of independent driving, following road signs or directions.

You will pass the driving test if you make no more than 15 faults and no serious/dangerous faults.

DVSA Drivers Hours

If you drive a vehicle which carries goods or passengers, you have to follow the rules regarding drivers’ hours. There are three different sets of rules: EU rules, AETR rules and GB domestic rules. Which rules you follow depends on the type of vehicle you are driving and the country that you’re driving in. EU rules dictate you can’t drive for more than nine hours a day and driving hours must be recorded on a tachograph. The AETR rules are the same as the EU rules and apply in countries such as Albania, Monaco and Russia. GB domestic rules state you can’t drive for more than 10 hours a day and after 5 hours, 30 minutes of driving, you must take a half an hour rest.

Popular questions about the DVSA

How long is DVSA theory test?

You have 57 minutes for the multiple choice element and the hazard perception clips are around a minute long, so the whole test should take no more than an hour and a half.

DVSA: How to become a driving instructor?

To become an approved driving instructor in the UK, you must be over the age of 21 and have had a licence for more than three years. You have to get a criminal record check, take training and pass three tests to become qualified. If you have ever been banned from driving or have over six penalty points, your application may be refused.

About the DVSA

The DVSA is an agency which is part of the Government’s Department for Transport. The agency first launched in 2014 taking over responsibility from the Driver Standards Agency and the Vehicle Operator Services Agency. The DVSAs jurisdiction only extends to cover Great Britain- in Northern Ireland, the same responsibilities are carried out by the Driver and Vehicle Agency.

The purpose of the DVSA is to set the standards for both drivers and vehicles, by carrying out tests, vehicle assessments and conducting investigations in the event of a collision.

The current Chief Executive of the DVSA is Gareth Llewellyn and the headquarters for the agency can be found in Bristol. For enforcement issues, the DVSA has a range of regional local enforcement offices in Scotland, Leeds, Wrexham, Wolverhampton, Exeter, Southampton and Kent.

For more information about DVSA services, call the DVSA head office contact number on this page.

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