DVSA (Driver Vehicle Standards Agency) is a department of the UK Government.It is currently responsible for the standard of driving in the UK, along with maintaining the register of approved driving instructors. It is also responsible for creating the standard for drink-drive rehab centres in the UK, along with providing educational information in regards to safety on the roads in the UK.
DVSA Connection Number:
|Customer Services||0844 453 0122|
|Head Office||0844 453 0229|
|Theory and Practical Driving Test Enquiries||0844 248 1608|
|Drink – Drive Rehab Centres||0844 248 1648|
|MOT Helpline||0844 248 1656|
|Complaints Connection Number||0844 248 1657|
By calling the above numbers, we can connect you to those DVSA departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.
DVSA Customer Services 0844 453 0122
The DVSA is the Government department responsible for assuring that both vehicles and drivers are up to standards and that UK roads are a safe place to be. This is carried out using education, testing, licensing and enforcement.
DVSA services include:
- Practical and theory driving tests.
- MOT tests and training for MOT testers.
- Administering driving licences.
- Vehicle operator licensing.
- Recalling vehicles and faults.
- Driver CPC training.
- Becoming an approved driving instructor.
If you have a general query for the customer service team with the DVSA, this is the number to call.
Head Office 0844 453 0229
Calling this number will connect you to the Head Office for the DVSA. This number is not to be mistaken for the Complaints number, which can be found below, or in the table above. The Head Office for the DVSA is based in Nottingham, and can also be contacted by writing a letter to then. The Head Office Address for the DVSA can be found at the top of this page.
Theory and Practical Driving Test Enquiries 0844 248 1608
There are two parts to a driving theory test: multiple choice and hazard perception. A candidate must pass both aspects of the test. A theory test can be taken when a candidate turns 17 and must be taken before the practical driving test. If you fail your theory test, you have to wait three working days before you can take it again.
For the first part of the test, you have 57 minutes to answer 50 questions. A question will appear on the screen with multiple options to choose from for the answer. Occasionally you may be given a case study. You can flag questions to come back to at the end.
In the hazard perception test, you will watch 14 videos that contain at least one ‘developing hazard’. The quicker you react to a hazard, the more points you will get. If you click in a pattern, you won’t score anything. You can book your theory test online. It costs £23.
The practical driving test costs £62. You can book the test online- it may be beneficial to know your instructor’s personal reference number so that they can check if they’re available. You don’t have to have completed a certain amount of lessons before you can take the test, but you must be able to show that you are a competent driver and can drive according to the Highway Code. If you fail, you can resit the test, but you must wait ten working days.
Remember to take your driving licence and theory test pass certificate to the test. There are five components to the test: an eyesight check, ‘show me, tell me’ questions, general driving ability, reversing the car and independent driving. The test lasts for around 40 minutes. For the eyesight check, you will read a number plate from a distance. You’ll then be asked two safety questions-“show me, tell me” which shows the examiner that you understand how to carry out safety checks. You’ll be asked to pull over and pull away during the test as well as one manoeuvre from a turn in the road, parallel park, reverse into a bay or reverse around a corner. The examiner may also ask you to complete an emergency stop. You will then have ten minutes of independent driving, following road signs or directions. You will pass the driving test if you make no more than 15 faults and no serious/dangerous faults.
If you drive a vehicle which carries goods or passengers, you have to follow the rules regarding drivers’ hours. There are three different sets of rules: EU rules, AETR rules and GB domestic rules. Which rules you follow depends on the type of vehicle you are driving and the country that you’re driving in. EU rules dictate you can’t drive for more than nine hours a day and driving hours must be recorded on a tachograph. The AETR rules are the same as the EU rules and apply in countries such as Albania, Monaco and Russia. GB domestic rules state you can’t drive for more than 10 hours a day and after 5 hours, 30 minutes of driving, you must take a half an hour rest.
Drive – Drive Rehab Centres 0844 248 1648
The DVSA is responsible for the application and funding of Drink – Drive Rehab centres in the UK. Calling this number will put you through to the Drink – Drive department of the DVSA, where you will be able to find information on the centres around the country, and information on the courses.
MOT Helpline 0844 248 1656
The DVSA is also responsible for MOT tests and the training of MOT testers. This means that they make sure that those who test MOT’s in the UK are trained to do so and understand the implications of not completing MOT tests correctly. For information on the MOT standards, and how your company can pass MOT standards tests, you can call this number to speak to an operative.
Complaints Connection Number 0844 248 1657
If you have a complaint to make regarding a service provided by the DVSA, this is the number for you. We suggest you use this number instead of the head office number, in order to register your complaint.
More about the DVSA
The DVSA is an agency which is part of the Government’s Department for Transport. The agency first launched in 2014 taking over responsibility from the Driver Standards Agency and the Vehicle Operator Services Agency. The DVSAs jurisdiction only extends to cover Great Britain- in Northern Ireland, the same responsibilities are carried out by the Driver and Vehicle Agency.
The purpose of the DVSA is to set the standards for both drivers and vehicles, by carrying out tests, vehicle assessments and conducting investigations in the event of a collision.
The current Chief Executive of the DVSA is Gareth Llewellyn and the headquarters for the agency can be found in Bristol. For enforcement issues, the DVSA has a range of regional local enforcement offices in Scotland, Leeds, Wrexham, Wolverhampton, Exeter, Southampton and Kent.
For more information about DVSA services, call the DVSA head office contact number on this page.