DVLA Head Office

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0300 1234 321

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Connect to the DVLA Head Office for assistance with vehicle registration, car tax, driving licences, and number plates. The Driver and Vehicle Licensing Agency maintains a database of drivers and vehicles in the UK for the government. The organization issues driving licences, collects road tax, and sells registrations. The Department for Transport sponsors the DVLA because it is an executive agency. In December 2013, the DVLA closed its Local Office Network of 39 offices around the UK. Since then, DVLA operations became centralized at the head office in Swansea.

DVLA Connection Numbers

There are many reasons you might need to get in touch with the DVLA. If you aren’t sure which department you need to speak to, call the general enquiries number. All helplines are open every day of the week except Sundays, with shorter opening hours on Saturdays.

Department
Opening Times
Enquiries
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
(Sun) Closed
Complaints
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
(Sun) Closed
Changing Personal Details
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
(Sun) Closed
Medical Enquiries
(Mon-Fri) 8am – 5.30pm
(Sat) 8am – 1pm
(Sun) Closed
Vehicle Tax
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
(Sun) Closed
Vehicle Registration
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
(Sun) Closed
Personalized Registrations
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
(Sun) Closed
SORN
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
(Sun) Closed
Media Enquiries
(Mon-Fri) 8.30am – 5pm
(Sat) Closed
(Sun) Closed
Careers
(Mon-Fri) 8am – 7pm
(Sat) 8am – 2pm
(Sun) Closed
Events and Conferencing
(Mon-Fri) 8am – 4.30pm
(Sat) Closed
(Sun) Closed

Enquiries

When you need to reach the DVLA, call this number. The team answering the main enquiries line can provide further information upon request. They can also transfer you to the right department when you explain your reason for calling. Sometimes you might actually need to contact the DVSA instead. You can ask general questions about DVLA services. Call this number to report a scam if you receive fraudulent messages or calls claiming to be from the DVLA.

Complaints

Call to make a complaint if you are unhappy with the service from the DVLA. You will need to provide your full name, address, date of birth, and relevant details such as your driver number or vehicle registration number. The DVLA will try to resolve your issue as quickly as possible. If the issue isn’t resolved satisfactorily, you can make a formal written complaint. Call this number to challenge enforcement, and ask for advice on appealing against fines and penalties.

DVLA Swansea Email

If you’d like to email the DVLA you can use their live email service on the website, which asks you a series of questions what you’re contacting about to ensure that your email goes to the correct person. This might take a little longer to gain a response than calling one of the numbers above with your concerns or queries.

Changing Personal Details

Whether you’re temporarily or permanently moving house, including for university, you need to tell the DVLA. If your driving licence, log book, and vehicle tax aren’t updated, you could be fined up to £1000. You will also need to inform the DVLA to change your title, name, or gender on your driving licence. Call to let the DVLA know about any changes and they will tell you what you need to do. You may need to send applications and evidence by post, or pay additional fees.

Medical Enquiries

There are many health conditions which could affect driving. If you don’t tell the DVLA about a medical condition they could fine you up to £1000. You could go to court if your medical condition results in a driving accident. Call to inform the DVLA, and they will usually make a decision within 6 weeks. You might have to get a new licence, a shorter term licence, adapt your car, or give up your licence entirely. Call to find out how to challenge a decision or reapply for a licence later.

Vehicle Tax

Call for help with applying and paying for vehicle tax. Even if you are exempt from paying, such as a person with a disability, you still have to apply.The amount of vehicle tax you have to pay depends on the vehicle. If you make changes to the vehicle, let the DVLA know, as it could change the vehicle’s tax class. You can’t pay your vehicle tax over the phone but call for advice on how to pay. You can only cancel vehicle tax if you make a SORN, or it gets sold, scrapped, stolen, or exported.

Vehicle Registration

As soon as you have bought, built, or imported a car, you’ll need to register it with the DVLA. For new and used vehicles, the dealer or seller will usually register them for you. The DVLA advises people not to buy cars that don’t have a VC5 registration certificate. Call if you have any issues with your vehicle registration. The DVLA can provide guidance on how to make a registration application and the relevant fees, depending on the circumstances of your vehicle.

Personalized Registrations

You must display your vehicle registration on your number plates properly to pass your MOT test and avoid a £1000 fine. However, you can buy a private or personalized registration number from the DVLA. You can then take it to an authorized dealer who will make up the number plates for you. There are quite a few rules about applying, assigning, and removing personalized registration numbers. Call to find out how to do all of this correctly, including transfers to other people.

SORN

If you’re taking your vehicle off the road, you need to tell the DVLA. This is called a Statutory Off Road Notification. You must do this so that you can stop paying vehicle tax. You can take your vehicle off the road immediately, or on the first day of the next month. If the vehicle isn’t registered in your name, you must send a SORN by post. Remember that you won’t get a refund on vehicle tax if you took it off the road the previous month. Call for assistance with completing a SORN.

Media Enquiries

The media enquiries helpline is only for use by members of the media. Journalists and members of the press can call with any media enquiries for the DVLA. This could be regarding a DVLA press release or a current news story. The DVLA publishes all of its policies and updates online as well. Call this number if you think you will need the out-of-hours contact details for the duty press officer. The Press Office will not be able to help any members of the public trying to contact the DVLA.

Careers

The DVLA currently employs around 6,000 people in full-time and part-time roles. There are many career areas to thrive in, whether that’s communications, HR, finance, IT, or administration. Call if you have questions for the DVLA about work opportunities. The DVLA offers plenty of employee benefits, from competitive pay and holidays to learning and health support. However, as the only office is in Swansea, you may have to relocate in order to work for the DVLA.

Events and Conferencing

The DVLA has two facilities within the Richard Ley Development Centre in Swansea. The Innovation Facility is a modern venue with a digital theatre, seven conference rooms, and an IT training suite. The Learning Facility is a training centre with 14 classrooms and a media suite. Call to discuss an event booking at the RLDC.  Event management, hospitality, catering, IT support, and creative services are also available. This includes product tests and simulations for presentations.

Other Ways to Contact the DVLA

Since the closure of the Local Office Network, most people have to communicate with the DVLA by phone or post. If you want to write the DVLA, you can find some of the commonly required addresses in the table below. If you have already written to the DVLA with a complaint, address your follow-up letter to the Chief Executive’s Office. Bear in mind that sending a specific query to the general DVLA address could slow down the process. Call the DVLA to ask for the specific postcode you need to use, so your application will go through faster.

Of course, with the rise of digital services, you can always contact the DVLA online. If you want to speak to an actual person without using the phone, then try social media. You can message the DVLA customer services team on Facebook and Twitter. If you just want to sort out your vehicle tax or licence conveniently, don’t worry. Many Post Office branches offer help with DVLA services, which makes it easier for you to send applications and payments.

Department
Address
General Enquiries
DVLA
Swansea
SA99 1BN
Vehicle Tax, Registration, and SORN
Vehicle Customer Services
DVLA
Swansea
SA99 1AR
Complaints
Complaints Team
DVLA
Swansea
SA6 7JL
Press Office
DVLA Press Office
Longview Road
Morriston
Swansea
SA6 7JL