Additional Dunelm contact numbers:
|Dunelm Departments||Phone Number|
|Head Office||0844 826 0786|
|Delivery Enquiries||0844 826 0786|
|Complaints||0844 826 0786|
Dunelm head office address:
|Dunelm Head Office||Dunelm (Soft Furnishings) Ltd,
Watermead Business Park, Syston, Leicestershire LE7 1AD
Dunelm opening hours:
|Mon-Fri||9am – 8pm|
|Saturday||9am – 6pm|
|Sunday||11am – 5pm|
Why would I call the Dunelm head office contact number?
- To make a complaint
- To see if an item is in stock
- To get help returning an item that has been sent to you
- You have received the wrong item
- To apply for a job at Dunelm
- To locate your nearest Dunelm store
- To find out the opening hours of your local Dunelm
Dunelm was founded in 1979 from market traders trading in textiles from a stall in Leicester (where the store now has its head office) and the first store opened here in 1984. The textiles superstore now has 150 stores in the UK and 100 popular in-store coffee shops, which are called Pausa and do a range of food and hot and cold drinks, for a break whilst you shop. Dunelm also have a webstore where all their products and more, are listed. Dunelm sells a range of home and garden furniture as well as furniture for kids and wedding decorations and accessories.
Dunelm’s web store is easy to navigate and lists everything you can find in Dunelm stores, which is useful if there is not one near to you or you have seen something that you would like but it is not available in store. Ordering online from Dunelm is easy, you can also create an account which will securely save your payment details so you can order things quickly and easily whenever you like. Categories on the website include homewares (bedding, curtasins, blinds etc), furniture, garden, kids and ‘trends’. The trends category allows you to view different trends of house decoration so you can see which is best for you. The website also displays any offers that are on at the time and can include big discounts on furniture such as wardrobes and bedroom desks.
Standard delivery from the Dunelm website is £3.95, but if orders are over £49 delivery is free. Please allow 3-5 working days for delivery. If you can’t wait that long for your order, then you can opt for an express delivery service which costs £5.95. If orders are placed before 9pm, the item will be delivered the next working day. Please note that if an order is placed after 9pm on a Friday, then you can not expect this service until the following Tuesday, no matter what the service. Delivery for furniture differs slightly and is free only for orders over £299, any orders under will be £9.95 for delivery. Please allow up to three weeks for the delivery of furniture (some may take as little as 7-10 days but you will be informed when you order). A phone number will need to be provided so you can be contacted during the delivery process. Indoor furniture will be unpacked by a member of the Dunelm delivery team and carried to a room of your choice.
If you are having any problems operating the Dunelm website, or you have ordered something for delivery and it has not arrived do not hesitate the call the Dunelm head office contact number.
Dunelm coffee shops
Pausa coffee shops are a popular addition to Dunelm stores, with most stores having one for shoppers to take a break and relax in. pausa coffee shops have in the past been praised for their great value, serving both breakfast and lunch, or something for a sweet afternoon treat. They also serve alternative drinks if you do not fancy coffee including iced frappes and hot chocolate. They also have a range of food and drink available for kids.
Frequently Asked Questions about Dunelm:
“How do I return an item to Dunelm?”
If you have bought an item in store and have decided not to keep it then you can return it easily to any Dunelm store for a full refund. The item must be returned within 28 days of purchase, alternatively you can swap it for something else. If you have paid on credit or debit card, the item will only be refunded if the person who’s card it was bought on is present and has that card with them. If you only have a gift receipt for the item, then you can only be offered an exchange or credit note, to be spent in store. If you have bought something made to measure such as curtains or blinds, these are exempt from this policy, and cannot be returned. Refunds and exchanges are not available on products such as blankets, throws, mattresses and mattress toppers for hygiene reasons. For a full list of these products, either visit the website or call Dunelm on the contact number.
If an item is bought online and needs returning, the quickest and easiest way of doing this is to take it into your local Dunelm, using the Dunelm store locator that is available on their website. The customer service desk will then arrange a return or refund for you. Please note that if you have paid using Paypal, you will only be liable for a credit note. If returning an item to store is not possible, then there will be a Collect+ label inside your parcel, and you can return it using this method. Stick the label onto the front of the parcel and compltete the form with your order number. Your parcel can then be dropped off at any of the 5000 Collect+ participating stores. Visit the Dunelm website or call the head office contact number to find your nearest one. To return an item using this method, your parcel must weigh less than 10kg. If it is heavier, please call the head office contact number and arrange for collection.
“Do Dunelm make fabrics to measure?”
Dunelm’s bespoke made to measure service is for those that want a bit of a personalised touch on their home. You can order your made to measure products either in store and online and they are made quickly but carefully. You can shop fabrics for just about anything in your home, from cushions and bedding to curtains and blinds as well as picking the accessories to match perfectly. All the fabrics available are listed online and are made within 6-8 days of your order. Dunelm’s made to measure service is also available in over 140 stores. If you want to find out more information, it is worth booking an appointment either online or via the contact number with the made to measure specialists to discuss exactly what you want.
“Can I order an item to be collected from store?”
Yes, Dunelm offer a free reserve and collect service, if you see something online, you can reserve it and within three hours it will be ready for you to collect in store. The product is always reserved at the price that is displayed online, but if you get into store and find they are on display for cheaper, you will always be sold the item at the cheaper price. The store you have chosen will hold your order for two days. If you have changed your mind about a reservation you have made, or are no longer available to collect it, then please call the Dunelm head office contact number.