Dorothy Perkins

0844 826 8384

Dorothy Perkins is a chain of clothing stores in the UK. If you have a query relating to a Dorothy Perkins product or service, call the head office for the company on 0844 826 8384.

Dorothy Perkins Contact Numbers

Department Contact Number Opening Hours
Head Office 0844 826 8384 Monday-Friday: 8am-5pm
Design 0843 208 4153 Monday-Friday: 8am-5pm
Complaints 0843 208 4164 Monday-Friday: 8am-5pm
Account Services 0843 208 5584 Monday-Friday: 8am-5pm
Recruitment 0843 208 5585 Monday-Friday: 8am-5pm
Press 0843 208 5586 Monday-Friday: 8am-5pm

Head Office

The Dorothy Perkins head office can be found in Central London – it is part of the Arcadia Group, along with Topshop and other fashion retailers. The Arcadia Group head office, and in particular the Dorothy Perkins division, is the base for many important departments of the company including design, recruitment and the press office. If you’d like to contact the Dorothy Perkins head office, please call 0844 826 8384. This phone number has three menu options – press 1 if your query is related to your account, 2 if it’s related to a gift card and 3 for anything else. When you press 3, you’ll be connected to a call operator who will be able to assist you further.

Design

Dorothy Perkins designs all of its clothing in-house, focusing primarily on womenswear, kidswear and accessories. If you have a question relating to the materials or style of a product, or you would like to ask about work experience in the design department, you can call the design team on  0843 208 4153. When you call this number, press 3 and request that the operator transfers you to the design team.

Complaints

If you have made a purchase from a Dorothy Perkins store, or online and you’re not happy with it, you can log a complaint with the customer service team by calling 0843 208 4164. When you call, explain to the operator that you need to make a complaint about Dorothy Perkins and they will be happy to log the complaint and discuss a resolution with you. To speak to someone about a complaint, press 3.

Account Services

Dorothy Perkins has an account card, where you can pay items off gradually. If you are an account holder and you have a query which relates to repaying your card, or you need to make a complaint about the card, you can do so by calling the Dorothy Perkins account services team on 0843 208 5584. When you call, press 1 to speak to someone about your Dorothy Perkins account.

Recruitment

If you’re interested in working at a Dorothy Perkins store or in the head office, and you’d like to speak to someone about current vacancies, you can do so by calling  0843 208 5585. Dorothy Perkins will be able to advise you of any current roles available and will be able to discuss with you how to apply. When you call the above number, press 3 after the automated message and ask to be transferred to the recruitment department.

Press

As a fashion company, Dorothy Perkins does a lot of promotional activities. This includes social media, broadcast media and in print. If you work in the media and you’d like to speak to Dorothy Perkins’ marketing and press office, you can do so by calling  0843 208 5586. To be put through to the press office, press 3 and ask the operator who answers your call to put you through to that department.

Other Ways to Contact Dorothy Perkins

You can email Dorothy Perkins by filling out an online contact form here.

You can write to the Dorothy Perkins head office here:

Arcadia Group Ltd, 5th Floor Colegrave House
70 Berners Street
London
W1T 3NL