Direct Line

  • Business Name: Direct Line
  • Phone Number: 0843 178 3805
  • Opening Times: 9am-5pm
  • Head Office Address: The Wharf, Neville Street, Leeds, LS1 4AZ
  • Website: www.directline.com/
Direct Line is an insurance company based in the UK, out of the Northern city of Leeds. It specialises in many forms of insurance, including car insurance and home insurance, and is famous for its use of television ads featuring a red phone with wheels on, driving around like an adorable little car. If you need to get in touch with the Direct Line head office for whatever reason, you can do so by calling the numbers found on this page, which are manned by trained customer service agents at Direct Line between the hours of 9am and 5pm, every day of the week. It’s that simple!

Direct Line Customer Service Connection Numbers

Department Number Opening Hours
Head Office 0843 178 3805 9am-5pm
Customer Services 0843 178 3806 9am-5pm
Complaints 0843 178 3807 9am-5pm
Insurance Policies 0843 178 3808 9am-5pm
Making a Claim 0843 178 3809 9am-5pm
Careers 0843 178 3810 9am-5pm

By calling the above numbers, we can connect you to those Direct Line departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Direct Line Head Office – 0843 178 3805

Direct Line is a Great British insurance company based in Leeds. Like many such companies, it has remained where it began, in a show of loyalty to the city that brought it up and nourished it, and a creation of jobs that has helped give back to the people who were there for it when it was young and new to the world. The Direct Line head office is therefore still sitting in Leeds, where it started – and can, if you have need of more precision than that, be found at:

Direct Line
The Wharf
Neville Street
Leeds
LS1 4AZ

You may use that information to send a physical letter to the Direct Line head office address, or to get in contact with prearranged forms and notaries sent to you in advance – or you can use it to physically locate the address and travel there in real time, yourself, either for a meeting, an interview, or to seek or secure employment with Direct Line.

The Direct Line head office in Leeds is a bustling hub of activity – like any international insurance firm, it’s busy at all hours, and hums with activity as the work goes on, keeping the insurance records of millions of people up-to-date, recording their policies, and protecting them from financial distress in the event that they need to call upon their insurance policy and make a claim. The head office also houses all aspects of Direct Line’s operations crew, from the helmsmen and bosuns to the executives and legal specialists that make up a successful company. As a result of this, one well-placed call to the head office may be all you need to pierce to the heart of even the thorniest issue, and get the resolution you need from the Direct Line staff. For example, a particularly difficult issue concerning legal issues may be beyond the reach of call-centre staff, but it will not be beyond the remit of the legal team at the Direct Line head office.

Therefore, if you find yourself stumped by a customer service problem, don’t bang your head against the wall – just pick up the phone and get in touch with the Direct Line head office on the numbers listed above and below – if you ring between the hours of 9am and 5pm, you will be connected to head office staff who will be happy to process your request!

Direct Line Customer Service Contact – 0843 178 3806

The Direct Line customer service line is available from 9am to 5pm on the numbers listed above, to help you with any issues you may be having with any Direct Line service. The staff operating the line are trained customer service professionals, with access to Direct Line’s databases of information, operational technology, communications grid and head office, meaning that they can conjure any information which you may need over the course of your enquiry, or repair any issue which you may bring to their attention. Their situation at the heart of the pulsating nerve centre of the Direct Line headquarters means that any problem that is brought to them can be resolved, either by them – with their impressive knowledge and resources, and their ability to act within the Direct Line customer service framework – or by the higher-ups and more specialised staff in the Direct Line offices. After all, since they are already in the Direct Line head office, it’s a simple matter of making an internal transfer of their customer phone call to connect the customer to any other department, including expert specialists like the law department, accounts department, ethics department, bio-sci department and executive offices.

Your reasons for calling Direct Line may include, but will not by any means be restricted to:

  • You have questions about a Direct Line insurance policy
  • You are having trouble with the application process for a Direct Line service
  • You would like to know more about Direct Line insurance
  • You’re interested in insuring your car with Direct Line
  • You’d like to know what Direct Line’s policies for pets and children are
  • Direct Line life insurance seems important to you
  • You are noticing irregularities in your Direct Line policy payments
  • You are having trouble claiming from Direct Line
  • You are interested in purchasing one of the little red telephone cars Direct Line advertises with
  • You are experiencing issues with your Direct Line claim
  • You need to make a complaint against Direct Line

Direct Line Head Office Contact Number - 0844 249 0908

Direct Line is a popular and successful insurance company, with millions of customers in the UK alone, and therefore your experience with them will not be defined by a simple bullet-point list. If you encounter any reason which you can think of for running the gamut of customer service calls, for this company or any other, and you feel that others would benefit from this wisdom, don’t hesitate to let us know. We live for moments like that – where a member of the public reaches out and gives us a bit of information we missed before, helping us to achieve our goal, one small piece at a time. If you have any other questions, problems or issues with the Direct Line services, policies and standpoints, you can call the customer service department, situated in the Direct Line head office, using the phone number found above and the alternative numbers threaded throughout this page. If you’d rather not call, you may use the contact information listed at the bottom of the page for social media, or send a letter to the address listed at the top of the page, listed here again for brevity:

Direct Line
The Wharf
Neville Street
Leeds
LS1 4AZ

Direct Line Complaints – 0843 178 3807

If you need to make a complaint against Direct Line, you may be looking for a channel specialised to that task, to avoid the chaff of calling an office or a call centre and needing to wait your turn, or being funnelled slowly down the pipe until you find your niche and slot in with the members of staff who will be able to help you. In that case, you may wish to call the Direct Line complaints number seen on this page and listed above, which will connect you directly to the staff of the Direct Line complaints department.

Once connected, you can make your complaint quickly and effectively – the staff are trained customer service professionals who will be able to help you register your issue, take the information about your reason for the problem and any information you may need to provide for proper resolution, and also take any contact details required to keep you up to date with the progress of your complaint through the Direct Line internal resolution system.

This last part may not be necessary in the case of “fire and forget” complaints, where you make your complaint and the act of complaining is enough to satisfy your honour – but Direct Line is an insurance company, and insurance companies by their very nature operate in realms with more weight than, for example, a retailer. If you need to make a complaint against Direct Line, it is likely to be due to an insurance policy problem, a lack of payout on a certain claim, difficulties making a claim which you feel you are entitled to, problems with contact and the chain of contact with Direct Line, unexpected charges or wrong charges made, and any other issues – it’s impossible to list them all here and still have the web page fit all on one page!

These issues aren’t the sort of thing which you can just ignore once the complaint is made – they require follow-up, investigation, adaptation and policy change, and in many cases, reparations or compensation. For this reason, you will likely be hearing back from your complaint for some time after it is made, updating you on policy changes made due to the issue being flagged up, or notifying you of compensation which you may be due.

If you need to make a complaint to the Direct Line customer service team, but you don’t want to use the dedicated phone lines (for whatever reason) then you can use alternative means to get your complaint through to the right people. You may send an email to the Direct Line team using the Contact Us page of the website listed below; you may get in touch via Twitter or Facebook, also listed below in URL form so you can simply copy and paste them into your search bar. The Direct Line Instagram is also listed there, for those who are interested or who want to get in touch that way, although Instagram is not generally considered to be an excellent medium for making complaints to companies – insurance companies least of all. Still, different strokes for different folks, and who am I to judge? Maybe Instagram will be perfect for the complaint you have in mind.

You may also wish to send a letter via an actual, physical postman or post-woman (or, if you’re reading this in 2020, a PostDrone) who will carry your letter, preferably stamped and sealed, all the way from your local postbox to the Direct Line head office in Leeds, where a specialised Mail Room team will sort it and ensure it reaches the complaints department, who will then get in touch. If you are writing a letter, be sure to include contact details or a return address, or it may be difficult to get back to you with follow-ups to your complaint!

However, all of these issues are some variant on the “send written message, await reply” model of communication, and for many, this is not good enough when it comes to their insurance. We share that school of thought – it’s simply too easy to lose an email, or delay replying to a letter, and the post takes too long anyway. Your email account may be hacked, the connection may be lost, any number of horrors may befall it before the day is done, or throughout the long blind dark of night. As a result, the most surefire way to make sure your complaint is heard, and reacted to appropriately, is to phone the company yourself – and that’s best done on the contact numbers listed on this page. If you make the call yourself, you know that the issue will be resolved right then, as you wait, overseeing the exchange and driving it the way you feel it needs to be driven. It won’t be resolved in two weeks when the postal service finally delivers your letter. It won’t be accidentally sent to a spam filter. It won’t languish as an unclicked Facebook notification. It will be resolved right then and there, speaking aloud, as people have done for millennia.

Direct Line Social Media

Direct Line Facebook: https://www.facebook.com/pages/Direct-Line-Group/111766832263481

Direct Line Twitter: https://twitter.com/DirectLine_UK

Direct Line Instagram: https://www.instagram.com/direct_line_uk/

Direct Line Online: https://www.directline.com/