Direct Line

0843 178 3805

Direct Line is an insurance provider based in the UK. The head office for the insurer is based in Bromley. If you’d like to speak to the Direct Line head office, call 0843 178 3805.

Direct Line Contact Numbers

Department Contact Number Opening Hours
Head Office 0843 178 3805 Monday-Friday: 8am-5pm
Legal Team 0843 178 3806 Monday-Friday: 8am-5pm
Complaints 0843 178 3807 Monday-Friday: 8am-5pm
HR 0843 178 3808 Monday-Friday: 8am-5pm
Press Office 0843 178 3809 Monday-Friday: 8am-5pm
Recruitment 0843 178 3810 Monday-Friday: 8am-5pm

Head Office

The Direct Line head office is located in Bromley, UK. If you’d like to speak to the Bromley head office, you can call 0843 178 3805. The head office has various important departments of the company including the legal team, press office, HR and recruitment. When you call the above number, you’ll be presented with two menu options. You can press 1 if your query relates to car insurance, or 2 if your query is regarding van insurance.

Legal Team

An important department of the Direct Line head office is the legal department. Here, the legal team assist with issues and queries relating to claims and policies, to ensure that the company is acting legally and appropriately. If you have a question relating to the legal side of your claim or policy, call the team on 0843 178 3806. When you call this number, you can press 1 if your legal query is related to a car insurance policy, or 2 for van insurance.


If you’d like to make a complaint about your Direct Line policy or an employee, you can call 0843 178 3807. You can use this complaints line to record an official complaint against Direct Line, and the team will be able to make a note of your complaint and do their best to resolve it. If they are unable to come up with a solution there and then, they will call you back. When you call the above number, press 1 if your complaint relates to car insurance, or 2 if your complaint relates to van insurance.


If you work for Direct Line in the call centre or in the head office, you may occasionally need to contact the HR department for matters relating to your employment. This could be because you need to ask about your wages or a dispute with your colleague. To speak to the HR department, you can call 0843 178 3808. When you call this number, press two and ask to speak to the HR department.

Press Office

If you work in the media, you may need to speak to Direct Line’s press office regarding a marketing campaign or to clarify some information about the company. To speak to Direct Line’s press office, call 0843 178 3809. When you call this number, press 2 and ask the call operator to transfer you to the Direct Line press office.


Direct Line employs lots of different people for the various departments in the head office and call centre. If you’re interested in working for Direct Line but you’re not sure where to begin, you can contact the recruitment team by calling  0843 178 3810. When you call this contact number, you can speak to the company’s recruitment team about current vacancies and how to apply for a role. To get through to the recruitment team, ask the customer service operator who answers the call to transfer you.

Other Ways to Contact Direct Line

If you’d like to ask Direct Line a quick question, you may wish to check out the FAQs first.

If you still haven’t found an answer to your question, you can chat to Direct Line on Twitter.