Deliveroo

0843 208 4462

Contact Deliveroo, the fast-growing UK food courier service, on 0843 208 4462 seven days a week. Whether you need more information or have a problem, Deliveroo are here to help you.

Deliveroo Contact Numbers

Deliveroo delivers your food orders between 12 noon to 11 at night every single day. Their helplines are open a little longer, so you can resolve your queries before and after the main delivery window.

Department
Phone Number
Opening Times
Order Enquiries
0843 208 4462
(Mon-Sun) 10am-11:30pm
Complaints
0843 208 4463
(Mon-Sun) 10am-11:30pm
Head Office
0843 208 4465
(Mon-Sun) 10am-11:30pm
Deliveroo Plus
0844 248 2427
(Mon-Sun) 10am-11:30pm
Deliveroo For Business
0844 248 2428
(Mon-Sun) 10am-11:30pm
Careers
0844 248 2429
(Mon-Sun) 10am-11:30pm

Order Enquiries

Contact Deliveroo on the main customer services line on 0843 208 4462. Primarily this helpline deals with queries, requests, and updates relating to existing food orders. You can’t call this number to place an order, as you need to do this online on the Deliveroo website. If you forgot to add something or your delivery is late, call this number for assistance. You should also call in the event that you won’t be at the delivery address in time to accept the order, as the driver will only wait for 10 minutes before leaving, but you’ll still have to pay.

Complaints

To report problems with Deliveroo, call 0843 208 4463. The riders do their best to get your food to quickly and as hot as possible, but sometimes things can go wrong. If you experience consistent issues, call this number to make a complaint. Deliveroo appreciate your feedback, because they want to provide the best customer service they can. However, if the problem is with the quality of the food itself, the restaurant you ordered from takes responsibility for that. Therefore, you need to contact the restaurant directly instead to complain about the food.

Head Office

If your reason for contacting Deliveroo doesn’t involve your food order, you can call the head office on 0843 208 4465. You can call to reach the press department for any media enquiries. Let Deliveroo know where they should consider delivering to next if the service isn’t available in your area yet. You can even suggest a restaurant which doesn’t deliver that you think Deliveroo should try to partner with. If you have a serious complaint, such as constant noise from local Rooboxes and delivery vehicles, escalate it by contacting Deliveroo head office directly.

Deliveroo Plus

Are you a frequent customer with Deliveroo? If you order food for delivery all the time, you could save money with Deliveroo Plus. The subscription programme allows you to pay £7.99 per month instead of the £2.50 delivery fee on every single order. Call 0844 248 2427 to find out more, and sign up for a free trial for the first month. When you become a Deliveroo Plus member, you’ll receive exclusive offers for restaurant discounts. You can also call this number if you are an existing member and have an issue with your subscription, or if you want to cancel.

Deliveroo for Business

Corporations like Facebook and Stripe already utilize Deliveroo for Business to fuel their employees. If you want to find out more and set up a business acount with Deliveroo, call 0843 248 2428. No matter the size of your company, you can arrange individual allowances and time or location locks. This helps to maintain a maximum monthly bill. Deliveroo provides an account manager to oversee everything, so everyone else can focus on their own work. With Deliveroo for Business, companies can even place orders up to 48 hours in advance if they need to.

Careers

Call 0844 248 2429 to register your interest in working for Deliveroo, and find out about current vacancies. As a still-developing company, Deliveroo is constantly expanding to compete in the food delivery sector. Deliveroo always needs more riders for the cities it operates in to keep up with the demand for delivery. The job includes some perks, but you’ll need your own scooter or bike and a smartphone before you can apply. Deliveroo also hires managers, analysts, designers, and administrators to help with supply operations, marketing, and customer service.

Other Ways to Contact Deliveroo

You can get in touch with Deliveroo on social media for assistance with your general queries or issues with orders. Tweet to @DeliverooHelp from 10am to 11.30pm any day of the week. Deliveroo customer services will respond to your messages as quickly as they can. You can also contact Deliveroo by sending e-mails to support@deliveroo.co.uk.

Maybe you prefer to write your complaints formally, or you just want to pass on some feedback without calling on the phone. You can send any letters to Deliveroo’s new head office in London using the address shown below.

Department
Address
Deliveroo
UK Head Office
Roofoods Limited
1 Cousin Lane
London
EC4R 3TE