Decathlon

0843 596 3957

Contact Decathlon in the UK by calling 0843 596 3957. The Decathlon Group is a French company. It operates the largest sports retail brand in the world. There are more than 1400 Decathlon stores across almost 50 countries. The first store opened in 1976 in Lille, expanding throughout Europe in the 1980s and 1990s and then beyond in the 2000s and 2010s. Decathlon stores tend to be superstores, which sell a massive range of sports products. This includes the Decathlon Group’s 20 own brands and designs.

Decathlon Contact Numbers

Contact Decathlon by calling the helplines below to connect to their head office in the UK. Call for assistance during these hours.

Department
Phone Number
Opening Times
Decathlon UK Head Office
0843 596 3957
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 12am – 5pm
Decathlon UK Complaints
0843 596 3958
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 12am – 5pm
Decathlon UK Press Office
0843 596 3959
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 12am – 5pm
Decathlon UK Careers
0843 596 3960
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 12am – 5pm
Decathlon UK Legal
0843 596 3961
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 12am – 5pm
Decathlon UK Business
0843 596 3962
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 12am – 5pm

Decathlon UK Head Office

Contact Decathlon by dialling 0843 596 3957 if you want to connect to the Decathlon UK head office. Explain to the telephone agent which department or employee at Decathlon you are trying to reach and they will transfer you if this is possible. You can make enquiries to Decathlon about any of the goods they sell, including their own innovative designs and product development. Or enquire about anything from warranties to the Decathlon workshop, where they customize, maintain, and repair products.

Decathlon UK Complaints

When you have a complaint about Decathlon as a customer, you should always contact the customer services team. Or if the incident involves a store, ask for the manager or return to the store to complain. If Decathlon does not resolve your concerns, then call 0843 596 3958 and ask to escalate your complaint with Decathlon. They should tell you who is managing your case and how long they expect their investigation to take. They should also tell you if there is an alternative dispute resolution platform.

Decathlon UK Press Office

Members of the press can call Decathlon UK on 0843 596 3959 with media enquiries. Recently, Decathlon has been outsourcing its PR operations to PR Agency One. However, you can still contact Decathlon to request facts, figures, or images for articles and reports featuring the brand. You can ask for statements or quotes from Decathlon representatives. Or submit a media enquiry using the dedicated online contact form. You can also contact Decathlon to discuss their affiliate programme and applications.

Decathlon UK Careers

Are you the kind of person with a passion for athletics who would enjoy working for Decathlon? You could work in retail, from store customer service to being a bike mechanic. Or work in logistics, helping with the warehouse and distribution. You might prefer a head office role, in an area like IT or Finance. For more information about vacancies and how to apply, call Decathlon on 0843 596 3960. You can also enquire about the training, career development opportunities, or benefits for their employees.

Decathlon UK Legal

Most people don’t bother to read the fine print before they shop, but ordering from Decathlon is entering a contract with them. You should make sure that you know their terms and conditions of supply so that you know what your consumer rights are as well. Call 0843 596 3961 to speak to Decathlon if you think that they are breaching their terms of sale and are not fulfilling their obligations to you as the customer. The legal department can discuss the course of action that should be taken to move forward.

Decathlon UK Business

Decathlon offers business accounts for organizations working in the industry. They also offer accounts for schools to help them with their budget for sports education. Call 0843 596 3962 to discuss Decathlon For Business and Decathlon For Schools. If you would like to create a business or school account, find out how to register and what their benefits are. Find out how payments work with these accounts and if there are exclusive discounts, such as bulk orders. Or ask about product advice and planning.

Other Ways to Contact Decathlon

Contact Decathlon for customer support using their social media channels. There is a Facebook page and a Twitter account for Decathlon UK. Otherwise, you could send an e-mail to customer.enquiries@decathlon.com or fill out and submit their online contact form. They will reply as soon as possible. You can use the online store finder if you would rather seek assistance from Decathlon in person. Or you could post a letter to the Decathlon UK head office address (which is not the address for returns).

Department
Address
Head Office
Decathlon UK Limited
Canada Water Retail Park
Surrey Quays Road
London
SE16 2XU