Debenhams

debenhams head office contact number

Debenhams Contact Numbers

Debenhams Phone Number
Head Office 0843 557 3408
Delivery Enquiries 0843 557 5156
Customer Services 0844 826 8066
Complaints 0844 826 8066
Jobs 0843 557 3408

Debenhams opening hours:

Day Time
Mon – Fri 9 am – 11.00 pm
Saturday 9 am – 6pm
Sunday 10.30 am – 4.30 pm

Debenhams head office Address:

Department Address
Head office Debenhams Customer Services,
4th Floor, 10 Brock St,
Regents Place,
London NW1 3FG

Why might I call the Debenhams head office?

  • To locate your nearest store
  • To make a complaint about the customer service you received in store
  • To find out if a certain product is in stock
  • To find out if Debenhams sell a certain brand
  • You have had a problem with a product you received in a delivery
  • You want to return an online order
  • You are having trouble using the Debenham’s website
  • You would like to know when a product will be back in stock
  • You want to apply for a Debenhams Mastercard

About Debenhams

Debenhams is one of Britain’s best known department stores stocking many much loved brands under its roof. The store is in 178 locations across the UK and started out in the 18th century as one single London store. in store you can find a range of accessories, clothing, make up/cosmetics and home ware as well as as available currency exchange in most stores. Similarly to other departments stores, Debenhams is also listed on the London stock exchange. Debenhams is named after its chairman Ernest Debenham and its largest store is situated in Birmingham at the Bull Ring shopping centre. Debenhams is well known for its ‘Designers at Debenhams’ brand and within this they stock a long list of well known designers including H! by Henry Holland, Rocha John Rocha and Ted Baker.

Debenhams Online

If you do not fancy going into store Debenhams also has a website where all stock can be purchased. Choose from a vast range of products including electricals, garden furniture and swimwear as well as many edits that allow you to shop under a certain category such as ‘returning to uni’ or ‘finding that perfect summer dress’ or ‘back to school’. Debenhams also sell a vast range of bridal and bridesmaid attire, as well as a special section dedicated to the mother of the bride. Ordering online at Debenhams couldn’t be easier, simply select as many items as you want and create an account. This will make ordering again easier. Using the Debenhams online store is also useful when you see a product you want to buy in your local store, but it is not in stock. Debenhams offer international delivery, as well as UK next day delivery for just £3.99. When using Click and Collect, if customers order before 9pm, they are entitled to free next day delivery, where they can collect from the store from 12pm the next day. If you are having problems with the delivery service, or have not received your order when you were expecting it then please call the Debenhams head office contact number. Debenhams also offers a few benefits for users of their website, include a points system where points can be traded for discount on products.

Debenhams Home

Debenhams have a wide range of home collections to suit every taste and every home. From bedroom throws, duvets and cushions to kitchen appliances, electric whisks and bread makers, you can equip your entire home using Debenhams top of the range products. From the more luxurious and upmarket brands for the lavish home maker to the basic essentials collection for a more understated look, there is something for every budget. Famous cooking brands Joseph and Joseph as well as Jamie Oliver’s cooking range are new additions to the Debenhams home collection. Products like this are popular so it is always useful to call the head office contact number to check that they are in stock before heading out to buy one. If the product you are looking for has gone out of stock our advisers can help you still get the product you are looking for by recommending something similar.

Debenhams Mastercard Card

The Debenhams Mastercard is a popular choice for shoppers as it offers discounts and benefits for shopping online, such as 10% off everything you order after the first week. A concern store cards can have is that it affects your credit rating, Debenhams allows you to check your eligibility for the card, so that it will not affect your credit rating. To qualify for the card you must be 18 years or over, be a permanent UK resident (excluding HM personnel) have a current bank account and a contactable telephone number and a regular income. benefits of owning a Debenhams Mastercard are free standard UK delivery , exclusive offers and event invitations. The card is not just to be used in Debenhams and can be used anywhere that accepts Mastercards. You can apply for this credit card online via the Debenhams website, but if you would like any extra help or information, you can call the Debenhams head office contact number. Please note that there are additional terms and conditions on the Debenhams website that should be read carefully before applying.

Frequently Asked Questions about Debenhams:

“When is the Debenhams sale?”

Debenhams have fantastic sales several times a year their most notorious probably being the boxing day sale, where you can buy branded products at excellent prices. Their sales are not just in store but are also online where you can browse their clearance section for the best bargains. Sales are not just on clothing but also on shoes and accessories, make up and homeware ( a great time for furniture shopping).

“How do I use Debenhams click and collect?”

Using Debenhams Click and Collect is simple and means that you can guarantee that you get your chosen product before it goes out of stock. if you will not be in to receive a delivery, or do not want to pay the charges, you can order your products before 9pm and have them ready to collect by midday the next day from the store. The Click and Collect system allows you to choose your nearest Debenhams store and is completely free to use.

“What make up ranges are available at Debenhams?”

There are many well known make up brands available to buy at Debenhams including Estee Lauder, Lancome, Benefit, Clinique, Chanel and Urban Decay. For a full list of make up brands, or to see if your favourite brand is stocked with Debenhams visit the website or call the Debenhams head office contact number. Their website is updated with offers on make up and make up accessories.

“How do I return an item to Debenhams?”

If you have bought an item in store and wish to return it, then it must be returned to a Debenhams store, but does not have to be the store from which you purchased it. Your return will be immediately put on the card you used for payment, but may take 3-5 days for it to process. If a product has been ordered online, the returns process is free and easy and can be done using any of the following methods:

  • Royal Mail – items returned to local post office (please note Royal Mail returns are only free if the item weighs less than 5kg.
  • Hermes – items returned to local Hermes parcelshop

You will receive your refund within 10 working days.

Furniture is excluded from the normal returns process, including rugs and so to make an arrangement for these to be collected please call the head office contact number.

 

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