You can call the Debenhams head office on 0843 557 3408 if you have a query about one of their products or services, or would like to make a complaint.
Debenhams Connection Numbers
|Head Office||0843 557 3408|
|Delivery Enquiries||0843 557 5156|
|Customer Services||0844 826 8066|
|Complaints||0844 208 5021|
|Jobs||0843 208 5023|
|Mastercard Card||0843 208 5024|
If you need to speak to Debenhams about one of their products or you have used one of their services and have a question for them then the best thing to do is to contact their head office on 0843 557 3408. When you dial the head office number, you will speak with an automated operator who will give you a range of menu options; press 1) for product enquiries and a member of the team will try and answer any queries you might have about a product that you have either purchased or looking to purchase. If you need to locate your nearest Debenhams store, press 2. To speak with a member of staff, press 3.
You can order things for delivery online at Debenham’s.com and you can contact their online delivery service by calling 0843 557 5156. Once you have dialled the number, please state your order reference number to the operator so that your delivery can be tracked quickly. If your delivery has taken longer than the stated time, you have received the wrong order or you have received a delivery notification but no parcel then ring the delivery enquiry line to see what can be done.
Debenhams has an extremely efficient customer service team and if you need to contact them you can call 0844 826 8066. Again, you will be put through to a switchboard where you can press 1) for returns and exchanges 2) for product information and warranties and 3) to speak straight to an adviser about the customer service in your local, or any Debenham’s store.
If you have a complaint to make to or about Debenhams then you should call the complaints department on 0844 208 5021. You will be put straight through to a member of the Debenhams complaints team who will hopefully be able to resolve your complaint there and then. If not, they will explain that they are escalating it to the correct department and will inform you as to whether you need to wait on hold or will need to expect a call back at a later date – the adviser will give you an exact date and time scale but it is usually around four working days.
Debenham’s are always on the lookout for talented people to work with their brand. By calling 0843 208 5023 you can press 1) for current vacancies and press 2) to chase up an application you have submitted, using the application number that you have received via email. Alternatively, you can look up Debenhams vacancies online and call the above number for any additional information you might need. Debenhams always aim to be in touch, whether they are offering you the job or not and if you are unsuccessful first time round, don’t let that put you off trying again.
Applying for a Debenhams Mastercard is simple. Just call 0843 208 5024 and you will be put straight through to a member of the team. They will ask personal details such as your name and address and then set you up a card in your name and send it in the post. They will explain how to activate the card once it has been received and also how to go about using it. If you press 2) you can receive free financial advice from an expert.
Other ways to contact Debenhams
Debenhams are available to contact on Twitter, you can find them here.
Alternatively, you can fill out an order cancellation form on their website.