Cotton Traders is a British clothing company that specialises in rugby apparel and leisurewear. The company was founded in 1987 by former England National Rugby team captains Fran Cotton and Steve Smith, and originally started via mail order in the Sunday newspapers. Cotton Traders now employs around 1000 staff and has around 125 retail stores nationwide in high street stores, retail outlets, garden centres, airports and motorway services locations. The company provides an overseas delivery service as well as its stores, and also an online site for ordering their clothing. Cotton Traders has an annual gross turnover of more than £91 million, showing their success in the passing years as they have become more popular for their clothing range. In 1997 Next purchased 33% shares in the company to help the owners along, yet in 2014 Cotton and Smith bought the share back, regaining complete control. The company headquarters are based in Altrincham, Greater Manchester, yet they split their Head Office departments between three buildings: Cotton Traders House; Cotton Mill and the Cotton Hub.
- 1 Cotton Traders Connection Numbers
- 2 Cotton Traders Head Office Opening Times
- 3 Cotton Traders Head Office Address
- 4 Cotton Traders Head Office – 0844 249 0904
- 5 Rugby – 0843 208 5570
- 6 Homeware –0843 208 5569
- 7 Sports and Leisurewear –0843 208 5568
- 8 Footwear – 0843 208 5568
- 9 Delivery – 0843 208 5571
- 10 Returns – 0843 208 5571
- 11 Cotton Traders Careers – 0843 208 5572
Cotton Traders Connection Numbers
|Head Office||0844 249 0904|
|Customer Services||0844 249 0915|
|Complaints||0844 249 1132|
|Leisurewear||0843 208 5568|
|Homeware||0843 208 5569|
|Rugby||0843 208 5570|
|Delivery and Returns||0843 208 5571|
|Careers||0843 208 5572|
By calling the above numbers, we can connect you to those Cotton Traders departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.
Cotton Traders Head Office Opening Times
|Head Office||Monday – Friday||8am-8pm|
Cotton Traders Head Office Address
|Head Office||Cotton Traders, Cotton Hub, Merlin Court, Atlantic Street, Broadheath, Altrincham, WA14 5NL|
Cotton Traders Head Office – 0844 249 0904
If you live in the UK and wish to locate your nearest store, information can be gained from calling the Head Office at 0844 249 0904. You can also find your nearest store by accessing the Cotton Traders website and using the ‘Store Locator’ by entering your location or searching through their stores and finding one near you.
Within the Cotton Traders website, it is easy to find any clothing you may be looking for, as their site is easily accessible for clothing options, and they offer size availability from XS-5XL at no extra cost. They offer rugby clothing in both men’s and unisex options, as well as their leisurewear, and they also sell footwear and accessories ranges. Their guides also allow customers to not only see what clothing options they sell, including tops & t-shirts, shirts & blouses and trousers & shorts for women, but it also gives helpful locations of new products under their New In option under each section.
Bargain hunters can find any new offers under their ‘Promotions’ section, which displays Multibuy Options, Outlet Exclusives and the Clearance selection. This allows for customers to find deals on Cotton Traders items easily. There is a search bar on the website which allows customers to look for a specific product. If there is a product you wish to buy but you can’t find it on the Cotton Trader’s website or in your nearest stores, please call the Cotton Traders Head Office number 0844 249 0904 where you will be able to talk to a staff member who should be able to help you find what you’re looking for.
Their website also showcases a ‘Cotton Edits’ webpage, which hosts stylish collections in sizes 8-26, which also offers a ‘Last Chance to Buy’ section which allows savvy shoppers to keep an eye on products on their way out of the site.
Cotton Traders also have a new online catalogue as well as it’s physical copies which can be ordered when you create an account with the site. These catalogues advertise seasonal clothes and also offers promotional codes for orders. With this you are able to order up to 20 products on the online quick order form, which just asks for the product codes from each item, and helps create a quicker way of ordering for Cotton Traders customers.
Rugby – 0843 208 5570
As rugby clothing was what really began their brand, it isn’t surprising to find that Cotton Traders still have a wide range of clothing fitting this style, as well as their smarter leisurewear.
Their rugby range comes in a variety of styles, including long and short sleeved classic polos, classic rugby shirts, sweatshirts, Oxford shirts and hooped rugby shirts. A lot of the designs offer customers the opportunity to sport their country’s emblem, with England, Wales and Scotland designs available, as well as a 3 Lions polo shirt and a 6 Nations rugby shirt. The range offers multiple colour choices as well as style differences and comes with multiple unisex styles to allow female rugby supporters to get in on the action.
There are multiple collaborative designs within the range, with multiple Guinness inclusions on classic designs such as classic rugby shirts or sweatshirts, as it appears Guinness has their own range within the Cotton Traders brand. There are also several clothing items with Help for Heroes branding, including a denim bomber jacket with Cotton Traders and Help for Heroes embroidery on the chest.
If you have any queries regarding the Cotton Traders Rugby range, please contact the Cotton Traders Head Office at 0843 208 5570.
Homeware –0843 208 5569
Within the accessories section on their website, Cotton Traders homes a small homeware selection, offering accessories for your home. Under the categories of Kitchen, Living Room, Bathroom, Bedding and Christmas Decorations, there is a modest collection of home accessories ranging from mugs to photo frames, to cheese boards to bath towels. This humble addition seems to be becoming the norm for some clothing companies and introduces an eclectic collection of styled homeware perfect for Cotton Traders shoppers.
If you have a query surrounding a product within the homeware range, please contact the Cotton Traders Home Office through 0843 208 5569.
Sports and Leisurewear –0843 208 5568
Cotton Traders offer a large range of sports and leisurewear within their stores and site. All items are perfect for wearing either during sporting activities or for just lounging around in comfortable clothing. Although the men’s and women’s sections do have their own specific items, a large amount of the range is unisex, and come in a variety of colours. The range features multiple different types of clothing, from polo shirts to sweatshirts, to shorts to jog pants to track pants and rugby shirts. The men’s range features a lot of their rugby range, whereas the women’s includes items such as fleece jackets.
If there is a leisurewear item that you are looking for but can’t find it in store or online, please call the Cotton Traders Home Office to enquire about it.
Footwear – 0843 208 5568
As well as clothing, Cotton Traders offer footwear ranges for men and women – and also a unisex section. Their shoes come in sizes 4-12 for men and 4-8 for women. Cotton Traders have a variety of footwear available, including outdoors, shoes, sandals, trainers, boots and slippers. Each section offers comfortable options for the wearer, as they display some activewear within their trainers selection, and also some options in their sandals and boots sections. However, they also include comfortable and fashionable shoe options to fit with their smarter clothing ranges, such as within the women’s ‘shoes’ selection. They also have a ‘Shop by Range’ section that allows customers to look through Lightweight, Real Leather, Real Suede and Flexisole footwear options. The footwear section also includes a Clearance selection, allowing customers to search for footwear that would soon be leaving.
Delivery – 0843 208 5571
Cotton Traders offer a fast courier delivery service, with delivery prices ranging from £3.99 to £6.99, depending on if you wish for standard delivery (within three working days), next day or nominated day delivery (£5.99) or a Sunday delivery.
They also offer the option of click and collect from either a Cotton Trader store or a MyHermes Parcelshop. From Cotton Trader stores your delivery will cost £2.99 or it is free on orders over £35 (to be collected within 7 working days to over 100 stores nationwide). From a MyHermes Parcelshop, the prices range between £2.99-£5.99, with the options of standard, next day or nominated delivery.
Cotton Traders also offers overseas delivery, which usually promises 3-5 working days wait for delivery once the product has been dispatched.
If you have ordered a product from Cotton Traders but have not yet received it, please call the Cotton Traders Head Office Contact Number on 0843 208 5571 to be put in touch with someone who can help you.
Returns – 0843 208 5571
Returns are available to any products that customers may not be 100% happy with, and must be returned as they were received. Returns must be in their original packaging and sent within 14 days of informing the company that you wish to cancel your order. Order cancellations must be confirmed within 14 days after the goods were received.
If you are from the UK you can either post your order back through the Royal Mail by peeling the address label from your dispatch note and sticking it to your parcel and take it to any post office. This is not a prepaid returns label, and you will have to pay postage costs.
Instead, you can arrange a courier collection from your doorstep, which can be arranged by visiting http://returns.myhermes.co.uk/returns/cottontraders.
If you bought your products from a store they can be returned to any Cotton Traders store within 28 days of purchase.
International orders must also be returned within 14 days of receipt, and must have a completed returns slip with relevant details surrounding the return item – this must be kept in the parcel with the product. Then peel off the returns label and stick it to your parcel. Postage costs will need to be paid for.
If you have any queries regarding returning an item you have bought from Cotton Traders, please call the Cotton Traders Head Office at 0843 208 5571.
Cotton Traders Careers – 0843 208 5572
Job applications for Cotton Traders are easily found on the website, as you can find the careers section at www.cottontraders.com/uk/careers. There are multiple aspects of the company you could apply for, such as HR, Creative, IT, Retail, Finance, Call Centre, Buying, QC and Marketing. To find if there is a job for you in the department you are interested in, there is the ability to search for current vacancies, basing your search on locations and disciplines. On the website, there is also a statement on the benefits you can receive for working for the company. These include 28 days holiday (inclusive of bank holidays), 25% discount off Cotton Traders Online, a uniform allowance for retail employees and incentive schemes. Along with this is a health cash plan, a loyalty programme, an employee assistance programme and auto-enrolment into a contributory pension scheme, showing that Cotton Traders really mean to look after their employees.
For more information regarding jobs at Cotton Traders, please call the Cotton Traders Head Office at 0843 208 5572.