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Costco Contact Numbers

Department Contact Number
Customer Services 0843 557 5425
Head Office 0843 557 5425
Deliveries and Collections 0192 383 0477
Recruitment 0192 383 0477
Memberships 0843 557 5425
Complaints 0843 557 5425

Costco Head Office Opening Hours

Days Opening Hours
Monday- Friday 8am – 6.30pm
Saturday 9am – 3pm
Sunday 11am – 3pm

Costco Head Office Address

Department Address
Hartspring Lane
WD25 8JS

What is Costco?

Costco is based in America and is a membership-only shopping warehouse where items can be bought in bulk. As of 2015, Costco officially became the second-largest retailer in the world (behind Walmart) and its popularity begins to increase due to the wide range of goods they sell both in their stores and on their website. As of July of last year (2016) Costco was reported to have a total of 707 warehouses spread over 10 countries (including the United Kingdom and the United States). In their warehouses, Costco employs around 174, 000 people who work both full and part time. As it stands, Costco has around 85 million members throughout all of its stores. Costco stores are only open to members and their guests (members need to have a card and need to sign in guests) with the exception of petrol and alcohol in some stores. Their signature label is ‘Kirkland’.

Why would I need to call the Costco Head Office?

  • I want to locate my nearest Costco store
  • I want to become a Costco Member
  • I have a complaint to make to Costco
  • I want to enquire about a specific product sold at Costco
  • I work for Costco and need to contact HR
  • I would like to apply for a job at Costco
  • I have ordered something from the Costco website and it has not arrived
  • I would like to return a product to Costco
  • I have lost my Costco membership card and want to apply for a new one

Costco UK

Please call the head office if you are living in the UK and would like to locate your nearest Costco store. If there is not a Costco store near you but you are still a member then you can shop and browse all of Costco UK’s products online. The Costco website is easy to navigate and will even give you access to some online only exclusives, which you will not be able to purchase in store. Online, you can browse everything from fitness and wellbeing, electronics, appliances and security, home, garden and DIY, health and beauty as well as products designed for children. You can also be sure to get some great brands at extremely affordable prices, which is why so many choose to shop at Costco. Non-Costco members or subscribers can shop on the Costco website but they must be aware that a surcharge of 5% + VAT at the standard rate will be added to the total cost of their purchases. If you have a specific product in mind, you can use the search bar on the website to find what you are looking for, if not, you can browse the homepage for the latest offers and deals, including the ‘What’s New’ category where you will find some of Costco’s latest products – quick before they sell out! If you have a particular product in mind but cannot find it online, please call the head office with information of this product so that someone can find it for you. If you are a keen gym-goer and want to exercise from home, you will find all of the equipment you need for your home workouts on the Costco website including treadmills, cross-trainers, free weights, bikes and even pilates machines. You can shop the categories for specific equipment that will target a specific muscle area such as ‘Strength and core training’. If it is children or babies that you are shopping for, you can buy them all kinds of toys and games as well as products for their health and wellbeing such as nappies, baby feeding and accessories, toiletries, travelling kits and gifts for babies. If you are having trouble using the Costco website then please call the Costco head office.

costco storeCostco Membership

There are three different types of memberships available at Costco and each come with different prices. The regular, individual membership costs £28+ VAT per person and it includes a complimentary spouse/domestic partner card in the price. This is an annual price and will need to be paid every year to continue using the card. A trade membership (if you are using Costco to buy products to sell in your business) costs £22 + VAT per card and this is also paid annually. Purchasing products for re-sale is extremely easy with Costco. If you are regular shopper at Costco, you can pay to be an executive member which costs £56 annually for a trade person and £62 annually for an individual membership. To find out if you are eligible for a Costco card (you have to meet specific criteria for an individual membership) you can view the criteria online before you apply. Applications for the card itself can also be done online. Anyone who qualifies for regular membership will qualify for an executive membership, where you can also win back points on the things you buy! You can use your membership card to purchase things online.

Costco Cakes

Costco are well known for their celebration cakes and desserts that are made for all manner of occasions and even come in sweet or savoury (cheese) form. By visiting the ‘food, wine and household’ section of the Costco website you will be able to browse all occasion cakes and order whatever one catches your eye! Their confectionary is also great for catering weddings and birthday events as they do collections of cupcakes as well as larger centrepieces. If you require a specific, decorated cake you can have your cake made to order using their online service. This service is great for things such as personalised birthday cakes. This service is only available for collection and a minimum of 72 hours is required to prepare the cake.

Costco Delivery & Returns

Delivery prices differ depending on the product that you are ordering from the website, and some products have no charge on them at all. To track your order, you can log into ‘my account’ and check the status of your order. If you have not received your order in time, please call the head office to complain. If you are not happy with a product that you have received from Costco, you can return it or have it replaced, providing you send it back within 28 days and in the condition that you received it. Goods cannot be returned directly to Costco warehouses and if you need to return a product you must call their customer care team and a collection date will be arranged with you. The goods will then be collected on that specific date. Contact the head office if you need to rerarrange the collection date or time.

Costco Bulk Sales

Costco welcomes businesses, small or large to buy in bulk, whether it be for office essentials or a restaurant wanting to purchase food and alcohol to re-sell as their own. If you are looking for something in particular that you can’t find in store or online then please call the Costco Head Office.