• Business Name: Costco
  • Head Office Number: 0843 557 5425
  • Opening Times: Monday-Friday 8am-6:30pm, Saturday 9am-3pm, Sunday 11am-3pm
  • Head Office Address: COSTCO HOME OFFICE, Hartspring Lane, Watford, Hertfordshire, WD25 8JS
  • Website:

Costco: Head Office Contact Number - 0843 557 5425


Costco is a selection of membership-only shopping warehouses that were originally based in America, and is the largest American membership-only warehouse club. The company allows members to buy products in bulk, and, as of 2015, officially became the world’s second-largest retailer (only behind Walmart). Costco’s popularity has soared in recent years, with around 85 million members worldwide, due to the wide range of goods they sell both within their stores and also on their website. As of February 2017 Costco has 727 warehouses worldwide, found in the United States (508), Canada (95), Mexico (36), the United Kingdom (28), Japan (25), South Korea (13), Taiwan (13), Australia (8) and Spain (2). Costco employs around 174,000 people both full and part time in their warehouses. Costco stores are only open to members, and up to two guests with them. This is monitored by members owning a Costco card and signing any guests in with them. Their signature label on products is ‘Kirkland’. Their worldwide headquarters is located in Issaquah, Washington, and their first warehouse was opened in Seattle in 1983.

Costco Connection Numbers

Department Number
Head Office 0843 557 5425
Customer Services 0843 208 2405
Complaints 0843 208 2406
Membership 0843 208 5563
Cakes 0843 208 5564
Bulk Buys 0843 208 5565
Delivery and Returns 0843 208 5566
Careers 0843 208 5567

By calling the above numbers, we can connect you to those Costco departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Costco Head Office Opening Hours

Days Opening Hours
Monday- Friday 8am – 6.30pm
Saturday 9am – 3pm
Sunday 11am – 3pm

Costco Head Office Address

Department Address
Hartspring Lane
WD25 8JS

Costco UK Head Office Contact Number – 0843 557 5425

If you live in the UK and would like to locate your nearest Costco store, information can be gained from calling the Head Office at 0843 557 5425. All products are accessible on the Costco website for members who don’t live near a Costco store. Within the website, there is also products available only online to members, which can quickly be found on their easily navigational website. There is a wide arrangement of products available online, ranging from fitness and well-being, electronics, appliances and security, home, garden and DIY, health and beauty as well as products that are specifically aimed at children. They are the world’s number one retailer of choice and prime beef, rotisserie chicken, organic foods and wine.

There are also branded products available at affordable prices, which adds to Costco’s popularity. If you are not a Costco member or subscriber you can still shop on the Costco website, but you should be aware that a surcharge of +5% VAT at the standard rate will be added to the overall cost of your purchase.

There is a search bar included on the website, creating an availability for customers looking for a specific product. If there is a product you have in mind but you can’t find it on the Costco website, calling the Costco Head Office contact number (0843 557 5425) will put you in touch with someone who can help you find what you’re looking for. Yet, if you feel like browsing the homepage for the latest offers, make sure to check the ‘Whats New’ category as here are where Costco’s latest products will be hiding.

Costco sells a wide range of gym equipment for anyone looking to create a healthy area within their homes, including treadmills, cross-trainers, free weights, bikes and Pilates machines. There is even a categories section within the website that allows for searches for specific equipment, such as ‘Strength and Core Training’.

There is a diverse selection of products suited to babies and children, including toys and games (and even outside equipment like trampolines), as well as products for their health and well-being such as nappies, baby-feeding and accessories, travelling kits and gifts for babies.

If you are facing difficulty using the Costco website, please contact the Costco Head Office at 0843 557 5425.

Costco and Price Club – 0843 208 2405

In 1993 Costco and Price Club merged, as their business models and sizes were similar, and they became PriceCostco. This meant that Price Club members could use their membership cards within Costco warehouses, and vice-versa. PriceCostco had around 206 locations and generated around $16 billion in annual sales.

After the Price brothers left the company in 1994 to form Price Enterprises, its name was eventually changed to Costco Wholesale Corporation in 1997, and all remaining Price Club locations were rebranded to Costco.

Price Club began with its first warehouse in 1976, in San Diego, California. That warehouse is now known as Costco warehouse #401, and is still in operation.

Costco: Head Office Contact Number - 0843 557 5425Costco Membership – 0843 208 5563

Costco offers three different types of membership at different prices, depending on the type of membership required. A regular, individual membership costs £28+ VAT per person and includes a complimentary card for your spouse/domestic partner in the price. This price must be paid yearly to continue membership. Individual members can shop from 12 noon on Monday-Friday (excluding bank holidays).

A trade membership – which is for if you plan to use Costco to buy products to sell within your own business – costs just £22+ VAT per card and is also an annual fee. As Costco sells products in bulk it is extremely easy to buy products for resale.

The last type of membership is for people who shop regularly at Costco and can, therefore, become an executive member. This membership costs £56 annually for a trade person, and £62 per year for an individual membership.

You must fit certain criteria to own a Costco membership card, and therefore must be eligible to apply. Criteria for membership can be found online before application, and the applications themselves can be done online. Regular members qualify for executive membership, which allows you to win back points on items that you buy.

Membership cards can be used to purchase products from the Costco website.

If you have any queries regarding Costco membership, please call the Membership contact number at 0843 208 5563.

Membership Criteria – 0843 208 5563

To apply for a Costco membership you must fit into a certain type of criteria.

For a regular, individual membership, the applicant must be over 18 and be a current or retired employee of:

  • Banking/Finance
  • Local Government
  • Fire/Rescue Service
  • Post Office
  • Airlines
  • Education
  • Police Force
  • Civil services/armed forces
  • Medical/Health service
  • Insurance

or be qualified as:

  • Qualified/certified/chartered accountant
  • Doctors (MD)/Dentist/Optician/Pharmacist
  • Solicitor/Barrister/Magistrate/Advocate
  • Chartered Architect
  • Chartered Surveyor
  • Chartered Engineer/Civil etc.

or be a current or retired employee of an UK or USA Gold Company.

With this, you need to provide a form of employee or qualification identification, and a current utility bill or bank statement dated within the last 3 months.

For a trade membership, you must provide one business evidence which is valid or dated within the last 3 months. These are listed on the site and include options such as a Business Licence issued by the local council, an original copy of a current utility bill from the business address or an invoice for clients sent out by the business. You must also provide one piece of photographic ID.

All documentation must be presented either in person to the membership desk at your nearest warehouse, or by mail.

If you have any questions regarding where you fit into the membership criteria, please call the 0843 208 5563.

Costco Cakes – 0843 208 5564

Along with its large range of bulk-buys and furniture, Costco is well known for their celebration cakes and desserts. These cakes can be made for any sort of occasion, and even come in a savoury (cheese) form. The cakes can be found in store and also on the Costco website in the ‘food, wine and household’ section. Here you can find the whole variety of cakes and desserts available to buy. Their confectionery not only supplies large centrepieces but also collections of (very large) cupcakes which are perfect for events like weddings and birthdays.

If you wish for a specifically decorated cake you can have a cake made to order using the Costco website, which is perfect for a personalised cake for a birthday or engagement party. This service is only available for store collection, and a minimum of 72 hours is required to properly prepare the cake.

Costco Bulk Buys – 0843 208 5565

Costco is happy to allow all kinds of businesses to buy their products in bulk, whether it might be for office essentials or for a restaurant that wants to buy food and drink to re-sell within their workplace.

If you are looking for a specific product for your business and are struggling to find it in store or online then please call 0843 208 5565 to be put in touch with a member of staff.

Costco Delivery & Returns  – 0843 208 5566

When ordering from the Costco website, delivery prices will differ depending on what the product you’re ordering is, and means some products have no delivery charge on them at all. You are able to track your order by logging into ‘My Account’ on the website and checking on the status of your order. If you haven’t received your order within the expected delivery time, please call the Head Office to voice your concerns.

If you have received your order from Costco and are unhappy with the product, you can arrange to return it or have it replaced within 28 days of having it delivered. The product must be returned in the condition that you received it. If you wish to return a product you must call the Costco customer care team and arrange a collection date and time – goods cannot be directly returned to a Costco warehouse. Your return will be collected on the date specified – if you wish to rearrange the date or time you have agreed to, please contact a member of staff at 0843 208 5566.

Costco Jobs – 0843 208 5567

Applications for jobs at Costco can be found within the ‘About Costco’ section of their site and gives information about the roles you could play in their employment. There are positions available in their warehouses, depots, optical labs and offices, meaning that wherever you think you could fit in there may be a position for you in their ranks.

As you visit the page, they state that they promote from within, meaning that hard work is appreciated and noted within the company. This is helpful for those who hope to move up within a job, as it gives them the opportunity to prove their worth and be rewarded for loyalty to the company. The site also mentions its support of workplace equality and also its great staff benefits, suggesting Costco is a wonderful place to work.

For applications either visit  or call 0843 208 5567.