Costa Coffee

The Costa Coffee head office will be more than happy to assist you with any questions or queries you might have about their products and you can contact them Monday – Friday on 0844 826 8003.

Costa Coffee Contact Numbers:

Costa Coffee Number
Head Office 0844 826 8003
Customer Services 0843 208 2269
Complaints 0844 249 2014
HR 0844 249 2658
Marketing 0844 249 2659
Recruitment 0844 249 2663

Head Office

Dial the Costa head office on 0844 826 8003 and press 1) for nutritional information on their drinks and food 2) to locate your nearest Costa coffee shop 3) to enquire about Costa coffee suppliers and 4) to speak to an operator about something that doesn’t relate to any of the above. The Costa Coffee head office is home to a number of different departments so please state your reason for calling so that you can speak with the correct person.

Customer Service

Being a coffee shop, Costa prides themselves on their customer service and train all their staff in providing the best hospitality that they can. You can speak with an expert member of the customer service team by calling  0843 208 2269. You can use this number to ask questions such as how the Costa Coffee food is prepared, what goes into specific Costa drinks, ask about the facilities at your local Costa Coffee and even report an item of lost property to a store you recently visited.


The Costa complaints number will put you straight through to an expert complaints handler who will work in getting to the bottom of your issue. To ensure you are connected to the correct department, please press 1) for complaints about Costa’s food and drink 2) for a complaint about their customer service, 3) to dispute a payment (please make sure you have a receipt to hand in this case) and 4) for any other complaints regarding Costa. A member of the complaints team will aim to resolve your complaint as soon as possible – if it needs to be escalated please leave your name and a contactable number so that someone can call you back in due course. The complaints handler will explain every step of the process so you are fully aware of how your issue is being dealt with. The number you need to call to make a complaint is  0844 249 2014.


If you work for Costa, then you can contact the Human Resources department by calling  0844 249 2658. Press 1) to discuss things like holiday pay and sickness, 2) to discuss tax codes 3) to discuss more about your role at Costa 4) to make a complaint about management. It always helps if a member of the HR team can find you on the employee database so please be sure to state your full name and job position.


To contact Costa marketing team, call 0844 249 2659. You will be put straight through to a member of the team who will simply ask your reason for calling. The marketing number can be used if you would like to discuss or make a complaint about a Costa advert, poster or marketing campaign, or perhaps you would like permission to reuse one of Costa’s images.


To find out about career opportunities at your local Costa Coffee shop or int he Costa head office then please call 0844 249 2663. Someone from Costa recruitment will answer the phone, please state your location and the type of role that you are looking for and they will happily look into anything that might be available to suit you. They can also provide some excellent tips and advice for the application and interview process. You can also apply online for jobs at Costa.