The Co-Op is a large retail group specialising in a range of services from holidays to groceries and even banking. If you have a query which relates to one of the Co-op’s various departments, call their head office customer service switchboard on 0844 826 1903.
Co-op Head Office – 0844 826 1903
The Co-Op head office is based in central Manchester and it houses various departments which are integral to the company. If you wish to speak to one of these departments (i.e. HR, marketing or finance) you can call the head office switchboard on 0844 826 1903. By calling this number, you’ll be transferred to the switchboard where you will hear an automated message which will ask you to hold for a switchboard operator. As soon as one becomes available, you’ll be transferred through.
Co-Op Travel – 0843 208 2291
Whether you have booked a holiday with the Co-op or you have a question before you book, you can speak to the Co-op travel by calling the team on 0843 208 2291. You can use this number to make a payment towards your holiday balance, amend your booking or even cancel it. When you call, you will be presented with an automated menu with options where you can press a number to make sure that you get through to the right person. For Co-op products and services, press 1. To give feedback after you have returned from holiday, press 2. If you have made a booking with the Co-op travel and you haven’t travelled yet, press 3. If you wish to make a new booking, press 4 and if you have any questions about the Co-op’s data protection policy press 5.
Co Op Food – 0843 596 4182
If you are a customer of the Co-op food, and you have a question which relates to an ingredient or a product, you can call the Co-op food team on 0843 596 4182. This could be if you are worried about being allergic or having an intolerance to a product, or if you wish to make a complaint about a Co-op food product that you have purchased. By calling this number, you’ll be presented with menu options relating to the Co-op membership, where you should press 3 for other enquiries and you’ll be transferred to someone who can help you with food queries.
Co-Op Membership – 0843 596 4183
Co-op membership allows you to earn rewards for yourself and your community. When you buy products from Co-op stores, 5% will go into your membership account and 1% goes to your community. As a member, you have your say in how the Co-op works – what products they sell and the charities they support. If you’re interested in becoming a member or you have a question about your membership, call 0843 596 4183.
Co-Op Bank – 0843 208 2408
The Co-op bank has a range of financial services available to its customers, including current accounts and credit cards. If you require assistance with your Co-op bank account or you wish to become a customer of the bank you can contact the team on 0843 208 2408. When you call the bank, you will hear an automated welcome message followed by a range of menu options. If you’re a customer, you will be asked to key in your account number followed by #. If you are wishing to report fraud or theft of your card, press the * key. If you don’t have an account with the Co-op bank, simply press 1.
Co-Op Energy – 0843 596 3607
If you are a customer of the Co-Op Energy, or you are thinking about switching to them, you can contact the customer service team on 0843 596 3607. When you call this number, you will hear an automated message warning you that the call will be recorded for training, followed by several menu options. If you’re planning to move or have recently moved home, press 1. To give a meter reading, press 2. To switch to a different tariff as an existing customer press 3. If the Co-op Energy has recently contacted you about your Direct Debit, press 4. To make a payment press 5, or for something else, press 6.
Co-Op Connection Numbers:
|Department||Contact Number||Opening Hours|
|Head Office||0844 826 1903||Monday-Friday: 9am-7pm
|Holidays||0843 208 2291||Monday-Friday: 9am-7pm
|Food||0843 596 4182||Monday-Friday: 9am-7pm
|Membership||0843 596 4183||Monday-Friday: 9am-7pm
|Bank||0843 208 2408||Monday-Friday: 9am-7pm
|Energy||0843 596 3607||Monday-Friday: 9am-7pm
By calling the above numbers, we can connect you to those Co Op departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.
Other Ways to Contact the Co Op
You can write to the Co Op at the following address:
Freepost MR 9473
You can email the membership team at firstname.lastname@example.org.
You can follow the Co Op on Twitter @coopuk.