Carphone Warehouse

  • Business Name: Carphone Warehouse
  • Head Office Number: 0844 248 2671
  • Opening Times: Monday – Friday: 8am – 8pm, Saturday – Sunday: CLOSED
  • Head Office Address: The Carphone Warehouse, PO Box 375, Southampton, SO30 2PU
  • Website:

Carphone Warehouse Head Office Contact Number - 0844 248 2671

Carphone Warehouse Connection Numbers

Carphone Warehouse Number
Head Office 0844 248 2671
Customer Services 0843 557 5169
Complaints 0843 557 3567
Jobs 0843 208 5015
Phone Upgrades 0843 208 5016
Trade in 0843 208 5019

By calling the above numbers, we can connect you to those Carphone Warehouse departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Carphone Warehouse Opening Hours

Department Opening Hours
Head Office Monday – Friday: 8am – 8pm
Saturday – Sunday: CLOSED

Carphone Warehouse Head Office Address

Department Address
Head Office The Carphone Warehouse
PO Box 375
SO30 2PU

Carphone Warehouse is a British mobile phone retailer which is partnered with a wide range of phone providers, network providers and telecoms companies to provide a full service for its customers. Customers can buy their mobile phone from Carphone Warehouse, and arrange a tariff and cover in the same trip, setting up a contract and sorting their data requirements and other paraphernalia of phone ownership in one convenient stop!

The fastest, least stressful and most direct way to get in touch with the Carphone Warehouse head office is by using their dedicated customer service phone line, which can be accessed by calling 0844 248 2671. This line is open from 8am to 8pm from Monday to Friday, and during those hours is manned by customer service staff who are trained specifically for the job, who will be able to answer any queries you might have and resolve any problems you have encountered. In the unlikely event that they can’t, they can then pass you up through the ranks to more senior members of head office staff, giving you the best possible chance of finding a good resolution to your problems. The phone lines are unfortunately closed on the weekends.

Alternative Ways to Contact the Carphone Warehouse Head Office – 0844 248 2671

As we pointed out above on this page, the easiest, quickest and most cost-effective way to get in touch with the Carphone Warehouse head office is by calling their dedicated customer service phone line, which we have listed here as 0844 248 2671This phone line is available from 8am to 8pm every day of the week barring Saturday and Sunday, when it is regrettably closed for cleaning.

The Carphone Warehouse staff on the other end of the line are trained to answer any question you may have and have access to vast amounts of information concerning the Carphone Warehouse products and tariffs, allowing them to provide the answer you enquiries with confidence and troubleshoot problems with your phone or operating system quickly and effectively. In the event that they can’t, then you are already conveniently on the phone to the Carphone Warehouse head office – bigger fish are right around the corner, and can resolve your issue with more authority or more information than the other less senior staff.

However, it is not always possible, convenient or desirable to call a phone line and talk to staff – in which case, you might be well advised to use alternative contact methods.

Web Contact Form

A common and quick way to contact customer services, particularly with tech companies like Carphone Warehouse, is the embedded contact form, usually found on their official website in place of contact details on the “Contact Us” page. The form is pre-prepared with set categories that must be filled in, providing your name, email address and other identifiers, and the nature of your communication. Details, if necessary, may also be included.

In theory, this will result in a faster, more easily compartmentalised response from Carphone Warehouse, but in practice, it is often easy to lose in the flood of incoming correspondence, and by its nature, a contact form does not allow for follow-up messages in the event of radio silence.


Carphone Warehouse runs several active social media accounts across various platforms, including the most popular of all – Facebook. Facebook is ideal for getting the attention of companies as it provides two options for contact: wall posts and direct messages.

Wall posts apply immediate pressure to a company to respond by being extremely public things – they are visible to anyone who cares to look, and anyone who follows the page may see it pop up on their newsfeed as they scroll away their lives. In these events, the world is watching, and your message is likely to get a rapid and thorough response to capitalise on the available good publicity from such an exchange, and minimise the risk of looking bad in front of the entire world. Bad customer service is as likely to go “viral” as good service is – and companies definitely want the carrot instead of the stick.

Direct message is a more private way to reach a company, and while it lacks that edge provided by the gaze of the entire internet, it is secure and you can see when your messages have been seen by customer service staff.


Like Facebook, Twitter provides a quick, easy way to contact a company, which has two modes: public and private. The private option is the same: direct message, providing a discreet, secure way to contact a company. The privacy provided is a double-edged sword, however. Without the pressure of the public’s scrutiny, you might not get the most prompt reply possible.

That leaves the public option: tweeting at them. Tweeting at Carphone Warehouse works much like a wall post – it’s publically visible and much more likely to get a rapid response as a result.


If you’d rather eliminate the social media middleman in favour of a literal actual middleman, whose job it is to carry letters from one place to another, then this last option is the one for you!

With the advent of the stamp, the ability to send physical mail from one location to another, entirely different location is at your fingertips. Simply apply one of these “stamps” to the letter you wish to send to the Carphone Warehouse head office and label it with the following address:

The Carphone Warehouse
PO Box 375
SO30 2PU

And you’re ready to send it! Good luck!

Phone Upgrades – 0843 208 5016

If you already have a phone and contract with Carphone Warehouse but would like to upgrade to something new and exciting, you can easily upgrade your phone while leaving your contact exactly the same – including your phone number. You can check if you’re eligible for an upgrade by calling 0843 208 5016 or checking online. You can also upgrade early sometimes if the company agrees, and if you do upgrade early then they will guarantee no overlapping contracts as they switch you over early.

Phone Trade In – 0843 208 5019

With the Carphone Warehouse phone and tablet trade-in service you can sell all of your old and unwanted devices for cash. When registering your device you will be asked to provide details on the devices storage space, its physical appearance and you will be asked if your device is in perfect working condition or not. Carphone Warehouse have a price promise that guarantees that as long as your device is as described they will pay you the quoted price. All payments will be sent within three working days of receiving your device. If you have any questions about the trade in service please call 0843 208 5019 to be put in contact with a member of staff who can help you.

Jobs with Carphone Warehouse – 0843 208 5015

If you’re interested in a career with Carphone Warehouse, whether you’re into sales, good with retail, a tech wizard who can make smartphones sing or a logistics buff who can get stock from point A to point B with laser precision, you’re in luck

Carphone Warehouse is always on the lookout for new talent, and could be hiring near you – to find you nearest storefront or apply directly to corporate, give the head office a call on 0843 208 5015.