Carpetright

0844 257 5816

Carpetright is a British retailer which sells floor coverings. Lord Harris of Peckham began by opening the first Carpetright shop in London in 1988. The company joined the London Stock Exchange in 1993. It grew over the next two decades by acquiring other carpet retailers. However, Carpetright has been struggling since 2011 and is closing some shops. They currently have just over 400 stores across the UK, Ireland, Belgium, and the Netherlands. They stock beds, mattresses, headboards, and artificial grass.

Carpetright Contact Numbers

Contact Carpetright for assistance with enquiries by calling these phone numbers. The lines should be open during these hours.

Department
Phone Number
Opening Times
Carpetright Head Office
0844 257 5816
(Mon – Fri) 9.30am – 5.30pm
(Sat – Sun) Closed
Carpetright Services
0844 257 5817
(Mon – Fri) 9.30am – 5.30pm
(Sat – Sun) Closed
Carpetright Complaints
0844 257 5818
(Mon – Fri) 9.30am – 5.30pm
(Sat – Sun) Closed
Carpetright Press & PR
0844 257 5819
(Mon – Fri) 9.30am – 5.30pm
(Sat – Sun) Closed
Carpetright Careers
0844 257 5820
(Mon – Fri) 9.30am – 5.30pm
(Sat – Sun) Closed
Carpetright Investors
0844 257 5821
(Mon – Fri) 9.30am – 5.30pm
(Sat – Sun) Closed

Carpetright Head Office

Contact Carpetright on 0844 257 5816 to connect to the Carpetright head office with general queries. These could be regarding Carpetright as a company or their retail operations. Locate a store or find out which locations are newly opening, closing down, or refurbished. Find out more about their products and payment methods, including interest-free credit. Call for assistance with ordering flooring samples if you would like to test them in your home. Call to request a partial refund under their Price Promise if you get a cheaper quotation elsewhere for the equivalent products and services. Or call to find out about their returns policy.

Carpetright Services

Carpetright offers various extra services besides just selling the products. Customers can get the full experience and benefit from expert knowledge. Ensure accuracy by booking a free, no-obligation home survey for professional measurements. Get recommendations for an independent fitter to install your flooring perfectly. Upgrade to the Uplift and Disposal service for removal of your old flooring. You can get the full package so they do all the work to take up and fit your new flooring for you. Carpetright can also remove and recycle old beds and mattresses. Call 0844 257 5817 to discuss booking additional services.

Carpetright Complaints

Are you extremely unhappy with the product or service you got from Carpetright? Then call them on 0844 257 5818 to report your issues and file a complaint. The first step in their process is for you to speak to the store manager about your problem. If you ordered online, you can call the complaints department number right away. To complain about an order you must provide the customer’s name, reference number, and address. They aim to resolve complaints as quickly as possible, but it may require more time for investigation. Within 8 weeks, they should liaise with you and provide a resolution, or assist you with arbitration.

Carpetright Press & PR

If you are a member of the press or a consumer, you can call 0844 257 5819 with media and PR enquiries. Carpetright’s press releases usually just involve trading updates and business announcements. However, they also have a blog for inspiration and expert advice. Their social media and e-mails are used for marketing, too. Contact Carpetright if you have enquiries about any information they share or need further details. They can provide corporate and product images and videos and permit media use. Journalists can ask for statements on news stories. You can also contact the press team by e-mail at pr@carpetright.co.uk.

Carpetright Careers

Carpetright values honest and easy solutions for what customers walk and sleep on. There are more than 3,000 employees upholding this across their retail stores, head office, and distribution centre. Stores include management, customer advisor, home surveyor, administration, and warehouse staff. Distribution requires a variety of roles in the handling of deliveries. And behind it all, the head office keeps busy to support all of this. You could work in store development, merchandising, marketing, property, finance, HR, e-commerce and IT. Call 0844 257 5820 to discuss vacancies and applications for careers at Carpetright.

Carpetright Investors

Current or potential investors can call 0844 257 5821 to review the performance of the Carpetright plc group. This includes like-for-like sales growth, gross profit percentage, and operating cash flow. Get details on share prices and check on key dates in the financial calendar. Discuss regulatory news and access results and reports on accounts. Analysts might also contact Carpetright regarding forecasts. Request information about their business strategy, market share, and dividend policy. Learn more about the CVA. Investors can contact Carpetright by e-mail on investor.relations@carpetright.co.uk with investment or company enquiries.

Other Ways to Contact Carpetright

You can contact Carpetright customer services on social media during the same opening hours as above. However, they can also offer support on Saturdays until 4.30pm. Get help from them on the Twitter or Facebook pages. Otherwise, you can e-mail them at customer.service@carpetright.co.uk and wait for a response during business hours. With severe complaints, try e-mailing the Chief Executive, Wilf Walsh, at wilf.walsh@carpetright.co.uk. You could also write a letter and post it to Carpetright’s head office.

Department
Address
Head Office
Carpetright plc
Harris House
Purfleet Bypass
Purfleet
Essex
RM19 1TT