Card Factory

0843 208 5538

Card Factory is a UK retailer of cards and gifts. The head office is based in Wakefield, West Yorkshire. If you have an enquiry that you’d like to direct to the Card Factory head office, please call 0843 208 5538.

Card Factory Contact Numbers

Department Contact Number Opening Hours
Head Office 0843 208 5538 Monday-Friday: 8am-5pm
Product Development 0843 208 5540 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Store Management 0843 208 5541 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Recruitment 0843 208 5542 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Complaints 0844 453 0220 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
HR 0843 208 5543 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm

Head Office

The Card Factory head office can be found in Wakefield, West Yorkshire. The office is the home to many different departments in the company including product development, store management, HR and customer service. If you need to speak to any of these departments located at the UK head office, you can do so by calling 0843 208 5538. When you call this number,  you will hear an automated message. You can press one if your call relates to an online order, or hold the line for any other enquiries.

Product Development

Card Factory develops a range of cards and gifts in-house, as well as balloons and gift boxes. You can buy these products online or in your local Card Factory store, of which there are several around the UK. If you have a question relating to a Card Factory product, you can reach the product development team by calling 0843 208 5540. When you call the aforementioned number, please hold the line to get through to an operator, who can transfer you to the product development department.

Store Management

As Card Factory has many different stores around the UK, the head office has a dedicated department to liaise with those stores, and it is responsible for making sure that everything runs smoothly. If you are a Card Factory store manager and you need to speak to the head office, you can call 0843 208 5541 for assistance. After you have dialled the number, ignore the first menu option and just wait to be put through to the switchboard.

Recruitment

Card Factory employs a lot of temporary and permanent staff, particularly around the festive season. If you’re interested in one of the seasonal vacancies or a permanent position, you can contact the Card Factory recruitment team by calling 0843 208 5542. Once you call the number, you can hold the line to be transferred to the Card Factory recruitment department.

Complaints

If you are not happy with a product that you have purchased from a Card Factory store or from the website, you can make a complaint to the Card Factory head office. To do this, you can call 0844 453 0220. Card Factory has a dedicated complaints team and they will always do their best to resolve your complaint quickly and effectively.

HR

Whether you’re a temporary Card Factory employee or you hold a permanent position, you might occasionally need to speak to the HR department regarding your wages or a dispute with a colleague/manager. To speak to the Card Factory HR team, call 0843 208 5543. When you call the number, just hold past the menu options to be put through to the head office switchboard, and the receptionist will be able to transfer you to the HR department.

Other Ways to Contact Card Factory

If you have a question relating to an online order, you can live chat with Card Factory.

You can write to the Card Factory head office address:

Card Factory – Head Office. Century House, Brunel Road, Wakefield 41 Industrial Estate, WAKEFIELD,