BT

0843 557 3380

Contact BT by dialling 0843 658 0784 to connect to the BT Head Office Helpline. This is the primary helpline number for you to get in touch with the British telecommunications company. BT is the largest provider of landline, mobile, and broadband services in the UK. The company operates in about 180 countries all around the world.

BT Contact Numbers

Here are the helpline numbers you’ll need to reach the main BT departments. The BT phone lines are open 24/7 for technical support only. Please refer to the opening hours listed below if you are calling that particular helpline for any other reason.

Department
Phone Number
Opening Times
BT Head Office Helpline
0843 557 3380
(Mon-Fri) 8am – 8pm
(Saturday) 8am – 8pm
(Sunday) 9am – 6pm
BT Broadband
0843 557 3564
(Mon-Fri) 8am – 8pm
(Saturday) 8am – 8pm
(Sunday) 9am – 6pm
BT TV
0843 557 3743
(Mon-Fri) 8am – 11pm
(Saturday) 8am – 11pm
(Sunday) 8am – 11pm
BT Mobile
0843 557 4584
(Mon-Fri) 8am – 8pm
(Saturday) 8am – 7pm
(Sunday) 10am – 4pm
BT Landline
0843 557 4592
(Mon-Fri) 5.30am – 10pm
(Saturday) 9am – 5pm
(Sunday) 9am – 5pm
BT Sport
0843 557 4962
(Mon-Fri) 8am – 7pm
(Saturday) 9am – 5pm
(Sunday) Closed
BT Wifi
0843 658 0784
(Mon-Fri) 9am – 5.30pm
(Saturday) Closed
(Sunday) Closed
Business and Public Sector
0844 826 0468
(Mon-Fri) 8am – 6pm
(Saturday) 8am – 1pm
(Sunday) Closed
Global Business
0844 826 8040
(Mon-Fri) 9am – 5pm
(Saturday) Closed
(Sunday) Closed

BT Head Office Helpline

As the main phone line for questions about BT services, call 0843 557 3380 if you have a query. Existing customers of multiple services can get an overview of their account, and call to update details that may change. If you move house, you need to call to transfer your BT services to the new address. Call if you spot any issues with outdoor BT equipment, like cables and poles.

BT Broadband

Arguably the most popular BT product is the Smart Hub. Whether you have or want standard Broadband or Infinity fibre broadband, call 0843 557 3564. Call to upgrade your BT package if you are already a customer, because you could get a personalized deal. Call for assistance with extras like security, BT Cloud and the BT App, or to get connection problems fixed.

BT TV

If you subscribe to other BT services such as Broadband, BT TV is a great addition for access to Freeview Channels. Call 0843 557 3743 to enquire about BT TV plans, place orders, book installations, or to change or cancel your plan. You can call the BT TV department to report any problems you experience with your YouView box, and advice on how to use your YouView remote.

BT Mobile

Call 0843 557 4584 if you need help with BT Mobile. You might want to keep your old phone number when switching to BT, unlock a new phone, or activate a new SIM. With BT Mobile you can set spending caps so you don’t exceed your allowance. You can also set up cheaper data roaming if you’re going abroad. Call this number to report a lost or stolen BT mobile or SIM card.

BT Landline

Landlines might not be as popular in the digital age, but not everyone relies on mobile phones. BT has always been a major provider for landlines and home phones. Call 0843 557 4592 to arrange connection of your landline or to find out more about prices. You can call if you need to change the time or date of an engineer visit, manage your line rental, or change your call plan.

BT Sport

BT Sport is the only place to watch every single UEFA Champions League and Premier League match. You also get to see all of The Ashes, and North American sports such as the NBA and UFC. Call 0843 557 4962 to work out the best package deal for you. If you are a BT Sport customer, call for help with streaming on your TV, and using the app on mobiles or other smart devices.

BT Wifi

With over 5 million hotspots, BT Wifi is the UK’s largest Wifi network. If you are a BT Broadband or BT Mobile customer, you will have free unlimited BT Wifi. Or if you aren’t, you can pay as you go or pay monthly for internet access with BT Wifi. Call 0843 658 0784 to subscribe to one of the BT Wifi plans, for help connecting to BT Wifi, or for enquiries about charges and your bills.

Business and Public Sector

BT helps businesses stay connected to customers, employees, and business colleagues. With 5 million Wifi hot spots and secure communication on every device, BT can help your business go further. Call 0844 826 0468 if you are interested in boosting your bandwidth or digitalizing your services. You can also call to report any issues with existing services, or check your billing.

Global Business

Are you part of a global industry, trying to shape the future? Call 0844 826 8040 to find out more about BT’s Dynamic Network Services, and how they can help you with cyber security. Business Sales Professionals will find a solution for your business needs. If you are an existing global business customer, call this number for assistance with your BT services and payments.

Other Ways to Contact BT

BT has customer service teams across social media if you have general questions or issues regarding BT services. Reach them on Facebook between 9am to 9pm weekdays and 9am to 5pm on weekends. If you are a BT Home customer, contact @BTCare on Twitter. They will reply 9am to 9pm throughout the week, 8am to 8pm on Saturdays and 8am to 6pm on Sundays. If you are BT Business customer, tweet to @BTBusinessCare instead. Twitter support is only available 8am to 8pm from Monday to Friday.

Would you rather make a written complaint, or do you not mind waiting longer for a reply? If you would prefer not to use social media, then write a letter. You can write to BT at one of the following addresses, depending on the reason for your letter. BT Home and Business customers can send their letters to the relevant address in Durham. The registered office in London only accepts corporate enquiries by mail. If you escalate a complaint by writing to the head office, you may not receive a response.

Department
Address
BT Home
BT Correspondence Centre
Providence Row
Durham
DH98 1BT
BT Business (UK)
BT Business Accounts
Providence Row
Durham
DH98 1BT
BT Head Office
BT Centre
81 Newgate Street, London
EC1A 7AJ
United Kingdom