British Gas

  • Business Name: British Gas
  • Head Office Number: 0843 557 3384
  • Opening Times: 9am-7pm
  • Head Office Address: Millstream
    Maidenhead Road
    SL4 5GD
  • Website:

british gas head office contact numberBritish Gas is a formerly national gas and energy company headquartered in Wiltshire and operating throughout the UK. Privatised during the Thatcher government’s public service slashathon in 1986, the company had its stock put onto the London stock exchange and bought up, existing today as a subsidiary of Centrica.

Centrica also owns Scottish Gas, making the two entities actually the same company under different names.

The current British Gas company officially emerged in 1997 after the demerger of several corporations included in the British Gas Corporation – which was itself a radical change to the gas industry due to the Gas Act of 1972. The company itself is even older than that, though – it is one of the UK’s oldest companies and was the world’s first public utility companies, founded in 1812 as “The Gas Light and Coke Company”.

The company is also actively involved in non-gas based human achievement, sponsoring the Great British swimming team and the Southern Football League.

British Gas currently supplies heat and electricity to 12 million homes.

To find out more about the services provided by British Gas, call the British Gas contact number shown above.

British Gas Connection Numbers

Company Number
Head Office 0843 557 3384
Complaints 0843 557 5016
Hive Active Heating 0843 658 0878
Boiler Service 0844 826 8083
Meter Readings 0843 557 3537
Fix and Fall 0843 596 3099

By calling the above numbers, we can connect you to those British Gas departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Head Office –  0843 557 3384

The British gas Head Office is based in Windsor and there are a number of reasons why you might need to get in touch with it. You might have a meter reading scheduled and need to rearrange it, you might have questions about your gas supply or you might have just moved into a new home and British Gas are your new supplier. Anything relating to how your gas is supplied or how the company operates can be discovered by ringing the head office.

Complaints – 0843 557 5016

British Gas hopes to provide a great quality service for all of their customers but if you are having any difficulties or problems then please do let them know straight away so that it can be looked into and addressed accordingly. You might have had British Gas out to assess your boiler or read your meter and you were unhappy with the customer service you received during this time. You may also feel you have been overcharged on your energy bills. Please note that this might be a case of estimated rather than actual meter readings and a quick way of resolving this would be to quickly submit your readings either online or over the phone. If you are struggling to do this then someone can assist you.

British Gas Hive Active Heating –  0843 658 0878

Hive active heating is an innovative control system for the utilities in the home, taking them one step closer to the integrated “smart homes” of science fiction. The Hive system allows a British Gas customer to control their home heating and hot water from a laptop, tablet computer or mobile phone, and can also provide savings of almost £150 to your heating bill!

If a customer chooses the Hive Active Heating system, they will gain free access to the Hive App, an online account that allows secure control of heating and hot water from anywhere in the world, and advanced technical support.

They will be able to set alerts that are sent to them when their home reaches a pre-specified temperature, meaning you’re never overspending on heat by leaving the heat on too long or turning it up too high – in short, an unprecedented level of control and information. It simply attaches to your existing heating system, so installation is quick and easy, with no need to disturb the system. The installation is performed by a certified British Gas engineer and takes about 90 minutes.

Getting a New Boiler – 0844 826 8083

You will be given a fixed-price quote for your new boiler when a British Gas engineer visits you to look at boiler installation options. You can then decide which payment plan to go with – monthly instalments or a full lump sum payment. After you book your installation, British Gas will usually guarantee it by taking a 10% deposit of the final price in advance.

Meter Readings – 0843 557 3537

British Gas meters are conveniently located on the outside of your house so they can be easily read by meter reading engineers at any time. British Gas outsource their meter readings to G4S, a private company specialising in security and law enforcement – but if you aren’t sure who’s coming to read your meter, by all means inform British Gas of your concerns – a legitimate meter reader will always have ID and proof, and will be happy for you to call British Gas to check that they are due to read your meter today.

British Gas Fix and Fall –  0843 596 3099

British Gas head office contact
British Gas head office contact

“Fix and Fall” is the name of an energy tariff provided by British Gas. It is a pricing method that guarantees that your prices cannot increase (“fix”) and will remain level, but can go down if the variable price tariff for your area does (“fall”).

Therefore it is an extremely attractive option to many billpayers, as the rate is guaranteed not to rise, but may still fall, providing the best of both fixed-rate and variable-rate billing.

Are British Gas and Scottish Gas the same?

In short, yes. Both firms are subsidiaries of Centrica plc, and are therefore the same corporate entity. Scottish Gas is localised in Scotland, while British Gas provides its services to England and Wales.