British Gas

british gas head office contact number

British Gas Contact Numbers

British Gas Departments Phone Number
Head Office 0843 557 3384
Customer Services 0843 658 0878
Complaints 0843 557 5016

British Gas Opening Hours

Department Opening Hours
Head Office Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm

British Gas is a formerly-nationalised provider of gas heating, energy and power to British homes and businesses. It is currently a subsidiary of Centrica, one of the largest and most influential utility companies in the UK.

Begun as a national energy company, British Gas was privatised as British Gas plc by the Thatcher government in 1986, when its shares were put up for sale on the London stock market.

British Gas Head Office Postal Address

Department Address
Head Office Millstream
Maidenhead Road
SL4 5GD
Windsor

Why would I need to call the British Gas head office contact number?

You might need to get in touch with the British Gas head offices for any number of reasons, as they are the highest authority within the company and therefore may be called on to resolve any possible issue or problem. British Gas provides a huge range of home services and energy solutions to homes, businesses and industry, and also manage innovative payment and billing methods like smart meters and online account management – so there is a lot of room for something to go wrong and a call to the head office to become necessary. You may need to call the head office:

  • To pay off a bill
  • To enquire about the price of a tariff
  • To sniff out the myriad benefits of registering with British Gas
  • To fix a problem with your boiler
  • To apply for British Gas insurance
  • To enquire about the landlord energy package
  • To enquire about getting a gas safety certificate
  • To find out about the benefits of really top-drawer insulation in the home
  • To enquire about solar panels
  • To find out more about the Hive Active Heating service
  • To upgrade to a smart meter
  • To update your address or account

British Gas Hive Active Heating

Have active heating is an innovative control systems for the utilities in the home, taking them one step closer to the integrated “smart homes” of science fiction. The Hive system allows a British Gas customer to control their home heating and hot water from a laptop, tablet computer or mobile phone, and can also provide savings of almost £150 to your heating bill!

If a customer chooses the Hive Active Heating system, they will gain free access to the Hive App, an online account that allows secure control of heating and hot water from anywhere in the world, and advanced technical support.

They will be able to set alerts that are sent to them when their home reaches a pre-specified temperature, meaning you’re never overspending on heat by leaving the heat on too long or turning it up too high – in short, an unprecedented level of control and information. It simply attaches to your existing heating system, so installation is quick and easy, with no need to disturb the system. The installation is performed by a certified British Gas engineer and takes about 90 minutes.

Popular Questions About British Gas

Where is British Gas based?

British Gas is headquartered in Windsor, Berkshire. Its head office address is:

Millstream
Maidenhead Road
SL4 5GD
Windsor

This address may come in useful if you need to send a letter there, send away forms or physical copies of disputed bills, or send proof of a change of address, as well as if you need to physically go there to meet a member of staff or deliver a scathing rebuke in person.

How much does British Gas charge for a new boiler?

You will be given a fixed-price quote for your new boiler when a British Gas engineer visits you to look at boiler installation options. You can then decide which payment plan to go with – monthly instalments or a full lump sum payment. After you book your installation, British Gas will usually guarantee it by taking a 10% deposit of the final price in advance.

Who reads British Gas meters?

British Gas meters are conveniently located on the outside of your house so they can be easily read by meter reading engineers at any time. British Gas outsource their meter readings to G4S, a private company specialising in security and law enforcement – but if you aren’t sure who’s coming to read your meter, by all means inform British Gas of your concerns – a legitimate meter reader will always have ID and proof, and will be happy for you to call British Gas to check that they are due to read your meter today.

What is British Gas Fix and Fall?

British Gas head office contact
British Gas head office contact

“Fix and Fall” is the name of an energy tariff provided by British Gas. It is a pricing method that guarantees that your prices cannot increase (“fix”) and will remain level, but can go down if the variable price tariff for your area does (“fall”).

Therefore it is an extremely attractive option to many billpayers, as the rate is guaranteed not to rise, but may still fall, providing the best of both fixed-rate and variable-rate billing.

Are British Gas and Scottish Gas the same?

In short, yes. Both firms are subsidiaries of Centrica plc, and are therefore the same corporate entity. Scottish Gas is localised in Scotland, while British Gas provides its services to England and Wales.

About British Gas

British Gas is a formerly national gas and energy company headquartered in Wiltshire and operating throughout the UK. Privatised during the Thatcher government’s public service slashathon in 1986, the company had its stock put onto the London stock exchange and bought up, existing today as a subsidiary of Centrica.

Centrica also owns Scottish Gas, making the two entities actually the same company under different names.

The current British Gas company officially emerged in 1997 after the demerger of several corporations included in the British Gas Corporation – which was itself a radical change to the gas industry due to the Gas Act of 1972. The company itself is even older than that, though – it is one of the UK’s oldest companies and was the world’s first public utility companies, founded in 1812 as “The Gas Light and Coke Company”.

The company is also actively involved in non-gas based human achievement, sponsoring the Great British swimming team and the Southern Football League.

British Gas currently supplies heat and electricity to 12 million homes.

To find out more about the services provided by British Gas, call the British Gas contact number shown above.

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