British Airways


British Airways is a budget airline based in the UK.


Other British Airways Numbers:

British Airways Phone Number
British Airways Head Office 0844 453 0235
British AirwaysComplaints 0843 208 2389
Customer services 0843 208 2389

British Airways Complaints Department Opening Hours

Department Opening Hours
Head Office 9am-5.30pm, Monday to Friday

British Airways Head Office Address

Department Head Office
Head Office British Airways Plc.
PO Box 365

British Airways Head Office FAQs

Are British Airways pilots the best?
Are British Airways flights ATOL protected?
Where does British Airways fly to?
When is the British Airways Sale?

Why would I need to call the British Airways head office contact number?

British Airways process millions of customer journeys per year, so it is inevitable that many of them will need to contact the head office for one reason or another – whether to alter or cancel a booking, inform the head office of a problem on either their website or ticketing system, to report a complaint, or simply to seek more information. A few more reasons to call the head office include:

  • To ask for updated flight times, delay information or security lane times
  • For help checking in online
  • For more information on connecting flights and overnight stays before a connection
  • To ask about upcoming British Airways flash sales
  • To report an issue with a British Airways service or system
  • To cancel your flight booking
  • Updating your booking or altering your ticket
  • To make a complaint about a British Airways flight that you were recently travelling on
  • To report lost luggage
  • To complain about service generally


About BA

British Airways is the flag carrier and largest airline in the UK based on the number of planes it has in its fleet and the number of flights it is capable of fielding. Measured by number of passengers carried, it is second only to Easyjet in the UK, and both are eclipsed by Ireland’s Ryanair, the largest budget airline in Europe. In 2013, BA merged with Iberian Airlines to officially create the International Airlines Group (IAG).

British Airways is a founding member of the Oneworld airline alliance, along with American Airlines, Cathay Pacific, Qantas, and the now defunct Canadian Airlines.

British Airways Executive Club

The British Airways Executive Club isn’t some elite club that only the high rollers get access to – it is a rewards scheme available to anyone who flies with Oneworld Alliance. British Airways describes it as “a bit like starting a holiday fund,” with customers racking up their airmile points, “Avios,” every time they fly with British Airways or other Oneworld airlines.

Customers can also collect these points by staying at a number of affiliated hotels, using affiliated credit cards and shopping with affiliated car rental agencies and shopping partners. The points can be retroactively collected from any British Airways flight you went on in the three months before you signed up, and can be spent on a range of rewards, like flights, cabin upgrades, hotels and even car rental on the other side!

To make it even easier, these Avios points can be pooled with up to six people who live with you using the Household Account, allowing you to earn rewards faster with the whole family.

Becoming an Executive Club Member is a bit like starting a holiday fund. With so many ways to collect Avios, you’ll have enough to help pay for your next escape before you know it. Then the more you fly, the more benefits you unlock, including the likes of priority check-in and boarding, lounge access and Fast Track security!


British Airways FAQs

Are British Airways pilots the best?

If you ask British Airways, then the answer is yes. British Airways pilots are recruited from the tops of their classes and train for years to earn their wings – each one has thousands of flight hours under their belt, and years of practical experience flying all kinds of aircraft. As far as British Airways in concerned, their pilots are the best in the world.

Are British Airways flights ATOL protected?

British Airways flights are ATOL protected. That means that if the company goes bankrupt or falls into liquidation while you are on holiday, you will be able to fly home as normal. ATOL protection is a form of insurance that covers specifically the instance of an airline collapsing. In that case, the scheduled flights will be cancelled, potentially stranding thousands or millions of people. With ATOL protection, an insurance programme will cover keeping the scheduled flights active, allowing stranded customers to get home on time.

Some budget airlines have no ATOL protection, such as Ryanair. If Ryanair were to go bankrupt while you were on holiday and you had booked your return flights with them, you would not be  able to rely on ATOL protection to get you home. British Airways, however, is ATOL protected. So don’t worry about it.

Where does British Airways fly to?

British Airways in one of the world’s premier airlines and the flag carrier for UK aviation. The company can fly you to 249 destinations around the world, from Abu Dhabi to Zurich – and that’s just British Ariways alone. With the OneWorld alliance, it is possible that a British Airways flight or an affiliated Alliance aeroplane could take you anywhere in the world.

When is the British Airways Sale?

British Airways sales are constantly being held on a range of flights and destinations – these flights and destinations change by the day. Check the official British Airways website (this isn’t it) for up to date information on the British Airways Sale.

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