How Does Asda Click and Collect Work?

As well as online shopping for home delivery, there is the option of ordering groceries to collect from the shop. Click and Collect is a service available at several supermarkets, including Asda. It allows customers to order what they need online and pick it up when it is convenient. You get the benefits of avoiding the hassle of doing a physical shop or having to stay at home for a whole delivery slot. If you need more information on Asda Click and Collect, read this guide to learn how Asda Click and Collect works.

How much does Asda Click and Collect cost?

Ordering shopping from the Asda website for home delivery comes with a delivery charge. This cost depends on the time slot that you choose. When you go to Asda to collect the order yourself, you eliminate the delivery cost. It is free to use the Click and Collect service to order your shopping for collection from Asda. This is true no matter which time slot you choose. There is no fee to use Click and Collect, but there is a minimum spend limit. You must spend at least £26 per order to use Asda Click and Collect.

How do you order Asda Click and Collect?

Ordering with Asda Click and Collect is just as easy as ordering for home delivery. Browse the online store and add the products that you want to buy to your virtual trolley. Sign in to your Asda online account to choose the Click and Collect option. You can select a collection point and time slot that suits you. It is also possible to order George clothing and homewares for collection. Asda promises that their pickers will choose the freshest products and keep them chilled or frozen as needed until you arrive.

How does Asda Click and Collect work?

You should receive an e-mail from Asda confirming your order and the details of your collection. This will include a unique code if you are using a Click and Collect locker or automated collection point. If you are collecting instore then you will need to show your order confirmation number and ID. Asda stores your shopping at a controlled temperature so that it is ready whenever you come to collect it. You can pick it up at any point during your collection window. Usually, you will need a vehicle to take it home.

What if I need help with Asda Click and Collect?

You have until midnight the day before collection to make any changes to your order online. If you need help at any point during the collection process then you can call Asda customer services or speak to the staff at the store. You can return substitutions if you are not happy with them and Asda will process a refund for those items for you. Check your confirmation e-mails from Asda to make sure that everything is correct. You should contact Asda customer services if there are any problems with the collection.

Do you have to pay for carrier bags with Asda Click and Collect?

From 31st July 2019, you can no longer order Click and Collect groceries with carrier bags. This is a part of Asda’s commitment to reducing their plastic waste. Previously, you could choose to have your shopping packed in carrier bags for a 40p charge. Only fresh meat or fish will come in small plastic bags for hygiene reasons. Otherwise, you need to bring your own bags to pack your shopping into when you collect it. You can purchase Bags for Life at stores or request temporary packing for easier unloading.