Aqua Customer Service

  • Business Name: Aqua
  • Phone Number:
  • Opening Times: 9am-6pm
  • Head Office Address: aqua Customer Services
    PO BOX 173
    S98 1JW
  • Website:
aqua card logo
Aqua Card is a lending company that ensures that even people with a bad credit score can take out a credit card, particularly those that have been rejected by mainstream credit companies. It can be particularly difficult to get a credit card if you are on a low income or you have never had one before but Aqua Card believes that everyone deserves an equal chance. The company was first established in 2002 and over the years they have acquired over one million customers. On average, Aqua Card will approve a credit card application every two minutes. All Aqua Cards are managed by NewDay Ltd and are authorised by the financial conduct authority. There is a representative of 35.9% APR variable available on the Aqua Classic Card.
Aqua Card Number
Customer Service
Credit Cards
Your Account
Tips and Advice

By calling the above numbers, we can connect you to those Aqua Card departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Customer Service –

There are a number of reasons as to why you might need to contact the Aqua customer services, whether you are an existing customer or are looking to become one or if you are having issues with your Aqua card and need assistance. The customer service line is available during the opening hours shown in the table above and a member of the team will be more than happy to assist you with any issues that you might be having. You can find a wide range of information about Aqua and what they do on the Aqua website, with information being split into relevant categories to help you navigate the website easily. From the different types of credit cards to tips and advice from Aqua, you can find a lot of useful things online. However, if you have a specific enquiry to make or just want to know a little more about Aqua in general as a company then you can call the customer services number above. Aqua was first established in 2002 and since then have successfully issued over one million credit cards to the customer that has previously struggled with their credit score, so no matter what your situation, it is definitely worth enquiring, particularly if you have been unsuccessful with other firms in the past. If you are successful and have been set up as an Aqua Card customer, you will be able to use the website to keep track of your spending and view the details of your contract.

Credit Cards –

Classic, Advance, Reward and Start are the four different types of credit cards that are available from Aqua. Which one you choose depends entirely on your situation financially. The Aqua Classic is designed to improve your credit score and its starting credit limit ranges from £250 – £1, 200, again, depending on your situation and previous credit scores. The card includes free text reminders and a credit report to stop you from overspending and to ensure that all of your payments are made on time. If you have a Classic card and manage your finances well, then you will begin to see improvements in your credit rating. The Aqua Advance card has a 34.9 % APR variable and will allow you to improve your credit rating over three years provided your finances are managed sensibly and payments are made on time. The Aqua Reward cards offer 0.5% cashback which can reach up to £100 per annum on whatever you purchase (provided you stay within your credit limit) and no extra fees on what you spend abroad. If you are new to credit cards and have zero credit rating, you might want to consider the Start card which ahs a credit limit of £100-£300 and has customer service that is based in the UK (number shown above). Aqua Start charges no annual fee for customers to use the credit card and if the full amount is paid on time each month then you will not have to pay interest. This is the perfect card for beginners. Full summaries of all of the cards can be viewed online and it is definitely worth reading over each one before you decide which card you would like. All of the cards are worth getting and beneficial to your financial situation, provided you make the payments on time. If you have read the summaries and have any further questions about any of the credit cards, don’t hesitate to call the number above for help.

Your Account –

If you are an Aqua customer, you will have an account that you can access via their website. You will need to log into your Aqua account using your username/internet ID and password – if you have forgotten or misplaced these details please call the account helpline. Before you can log into your account you will need to actually register and create one using the Aqua registration form. If you are having problems with this then please call the account contact number. Once you are all registered and logged into your account, you can view your balance and statements, make payments and manage direct debits just as you would any other online banking site. You can also use your account to make secure contact with Aqua Card customer service at any time through an online live chat. If you notice anything suspicious on your accounts – such as payments you didn’t make or repayments that you don’t recognise, then please call the account number above immediately so that this can be looked into.

Tips and Advice –

If you are a first-time credit card user or have struggled with using one in the past, then you might find the Aqua tips and advice useful and well worth a read. Credit Cards do provide a range of benefits provided that you use them correctly and carefully, which means making your payments on time. Understanding credit scores and payment limits can admittedly be a little confusing but are definitely an essential part of managing a credit card responsibly. For guides on getting started with your credit card, managing your credit limit and event guide to the jargon used around credit cards and in the financial industry in general then please call the number above or visit the website where you can download some extremely useful PDF’s. The tips and advice apply to those already managing a credit card and also to those that are considering getting one. Choosing a credit card can also be a little confusing because there are so many different options. The advice page will give you a breakdown of each card and will help you make an informed decision on which one is best for you. If you have taken out a credit card and have found that your debt has become a little hard to manage, then don’t panic, the Aqua tips and tricks will guide you through what you can do to improve your situation. If you do not find the support that you need, call the tips and advice contact number and someone can help guide you through and provide you with the support that you need.

Complaints –

Whilst Aqua do their utmost to ensure that their customers are satisfied with their services, there might be a time that you need to call the Aqua complaints line. Reasons why you might need to ring up and complain include; receiving poor customer service from a member of the Aqua staff, not being able to use your credit card even though you are set up and registered and being charged interest even though your payments have been made on time. You may have ordered a credit card and it has not arrived on time or the wrong one was sent. If you do call the complaints line with an issue, hopefully, it can be resolved there and then but if the complaint is particularly complex or specific it might need to be transferred over to the correct department. If this is the case, you may be asked to expect a call back within a few days. If you would prefer to have your complaint in writing, you can address a letter to the Aqua Card head office (address in the table above) or send an email to the financial ombudsman service if you are not happy with the process your complaint is undergoing. The address to contact is