Alton Towers

0843 557 3820

Call Alton Towers on 0843 557 3820 to connect to the head office for the theme park resort. This is also the head office of the Merlin Entertainments Group. The group owns other attractions and resorts around the UK and in other countries, as well. It is known for its thrill-seeker rides and annual Scarefest each Halloween. Unfortunately, Alton Towers is also infamous for several accidents, including a severe rollercoaster crash in 2015. If you need to contact Alton Towers head office, this is how to do so.

Alton Towers Contact Numbers

Contact Alton Towers at their head office using the phone numbers listed here. The office is open during normal business hours.

Department
Phone Number
Opening Times
Alton Towers Head Office
0843 557 3820
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Alton Towers Complaints Department
0843 557 5259
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Alton Towers Press & Marketing
0844 248 2142
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Alton Towers Charity & Community
0844 248 2143
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Alton Towers Corporate Events
0844 248 2166
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Alton Towers Careers & HR
0844 248 2167
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

Alton Towers Head Office

Contact Alton Towers on 0843 557 3820 to connect to the head office of the famous theme park resort. You can get the latest information about new developments at Alton Towers and within the Merlin Entertainments Group. If you are interested in the group financially, you could ask to speak to Investor Relations. Or if you have concerns about health and safety at Alton Towers, then call to discuss them. If you have questions about their environmental impact or animal care, then you can phone and ask.

Alton Towers Complaints Department

Should you have a negative experience while at the theme park resort, then please report issues to the staff. They may be able to resolve problems at the time. If you still have a complaint after leaving the site, then call 0843 557 5259 and ask to speak with the Alton Towers complaints department. Explain why you are unhappy and what you would like Alton Towers to do to address this. You can ask to escalate a complaint about Alton Towers if you feel that they are not handling it efficiently and responsibly.

Alton Towers Press & Marketing

There is an online press centre for Alton Towers and newsroom for Merlin Entertainments if you are looking for press releases or images. You can also call their press and marketing team on 0844 248 2142 if you have any media enquiries. You can ask about permission for filming or photography at Alton Towers (after looking at their contract). Or you might be a member of the media requesting press tickets and media access for coverage of the park. The press assesses requests on an individual basis.

Alton Towers Charity & Community

You may want to know what Alton Towers does to support its local community. Or you might work with a charity and wonder if Alton Towers could work with you in some way. Call 0844 248 2143 to enquire about Alton Towers charity and community work. They participate in Merlin’s Magic Wand for children and the Sea Life Trust, but they can only donate to one charity fundraiser a year. If you would like Alton Towers to donate some complimentary tickets, call or e-mail Charity.Requests@alton-towers.com.

Alton Towers Corporate Events

As well as short personal breaks for family and friends, Alton Towers can host conferences and other corporate events. From business meetings and dinners to marquee events or theme park hire, you could book Alton Towers privately. Call 0844 248 2166 if you are interested in hosting a business event at an Alton Towers venue, or even hiring out the entire park for the day. You can discuss details like capacity and pricing and the various possibilities and packages available to suit your colleagues.

Alton Towers Careers & HR

Maybe you would like to be a part of the business at Alton Towers and work there. With the variety of roles in the resort, you could work in areas from retail and customer service to operating the rides. There may also be other office-based jobs available for Alton Towers or the wider Merlin Entertainments Group. You should be able to find vacancies and apply for them online. If you have questions about working for Alton Towers or applying for a position there, call 0844 248 2167 for more information.

Alton Towers Head Office Address

While the Alton Towers resort is in Staffordshire, the head office is down south in Dorset. You can post letters to Alton Towers head office at their address in Poole, as shown below. If you just want to speak to Alton Towers customer services, it is easier to do that online. Alton Towers has a Facebook page and a Twitter account. There is also a contact form on their website to send enquiries or submit feedback. Customer services handle bookings, whereas the head office doesn’t deal with tickets or breaks.

Department
Address
Alton Towers Head Office
Alton Towers Resort Operations
Link House
25 West Street
Poole
Dorset
BH15 1LD