Affinity Water

0844 375 3051

Affinity Water supplies water to Central, East and Southeast England. Establish in 2012, you can contact the head office team with Affinity Water on 0844 375 3051.

Affinity Water Contact Numbers

Department Contact Number Opening Hours
Head Office 0844 375 3051 Monday-Friday: 8am-5pm
Complaints 0843 208 2421 Monday-Friday: 8am-5pm
Customer Services 0843 208 2423 Monday-Friday: 8am-5pm
Account Services 0843 290 7094 Monday-Friday: 8am-5pm
HR 0844 453 0209 Monday-Friday: 8am-5pm
Emergency Department 0843 290 7095 Monday-Friday: 8am-5pm

Head Office

The Head Office for Affinity Water is based in Hatfield. The team within the head office can be contacted by calling 0844 375 3051. If you would rather speak to a member of staff from a specific department, you can call them on the numbers in the table at the top of this page. If you are unsure which number you need, you can ask a member of the team to divert your call to the correct department.


If you would like to make a complaint, either about your water supply or about the way you have been treated by a member of staff, you can call the complaints team with Affinity Water directly on 0843 208 2421. This line can become busy, but if you are placed on hold, someone will be able to help you as soon as possible.

Customer Services

If you would like some information about the services with Affinity Water, or you would like to find out more about their water saving initiative, you can call the customer services team on 0843 208 2423. To make a complaint, call the complaints numbers, which can be found within the table at the top of this page.

Account Services

If you are having trouble with your account, or you would like to inform Affinity Water of a change in your supplier, call the account services team on 0843 290 7094.


Working for Affinity Water? You can contact the HR team directly on 0844 453 0209. This line should be used by employees only. If you are calling to make a complaint, call the complaints line, which can be found in the table at the top of this page.

Emergency Department

Experiencing a leak, or finding that you have no water, can be a daunting experience. You can call the emergency department for Affinity Water on 0843 290 7095. From here, someone will aim to help you as soon as possible. If you need help right away, someone will be able to send someone to your house in order to investigate your issue and resolve it. If you have been overcharged for your water services, you can also use this number to speak to a member of the team.