Affinity Water

  • Business Name: Affinity Water
  • Head Office Number: 0844 375 3051
  • Opening Times: 9am-7pm
  • Head Office Address:
    Tamblin Way, Hatfield AL10 9EZ
  • Website:

 Connection Phone Numbers for Affinity Water

Company Number
Head Office 0844 375 3051
Complaints 0843 208 2421
Home and Business 0843 208 2423
Water for Schools 0844 453 0209
Saving Water 0843 290 7094 
Your Affinity Account  0843 290 7095

By calling the above numbers, we can connect you to those Affinity Water departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Department Opening Hours
Affinity Water Phone Numbers 8am – 11pm Monday-Friday


Affinity Water Head Office Address

Department Address
Head Office Address for Affinity Water Affinity Water
Tamblin Way
AL10 9EZ

affinity water head office contact number

Affinity Water is run by Infracapital Partners North Haven Infrastructure Partners. They supply Water to Central, East and Southeast England. The company was established in 2012 and are dedicated to the preservation and the treatment of water in the UK. You can view the service that you are currently subscribed to by visiting your account. To log in, use your email address and password on their website login page. Once you have done this, simply head to account overview, and you will be able to see which service you are currently provided by the Affinity Water company. If you would like to change your service, you can do so by contacting a member of the team on any of the numbers above. If you would like to write a letter, you can also do this by addressing your correspondence to the Head Office Address for Affinity Water above. If you do not hear back from a member of the Affinity Water Head Office team, we suggest that you call them directly on any of the numbers found above. From there, you can relay your query or question, and a member of the team with Affinity Water will aim to help you immediately.

Head Office – 0844 375 3051

The main operations and services associated with Affinity Water will run out of their head office and you can get in touch with them from the number displayed in the table. Affinity Water are dedicated to ensuring that the water that we drink is clean and safe. They have a team of well-informed professionals at their head office who can answer any questions that you might have, either about the company in general or ant to know a bit more about the work that they do and how they operate. If you are unsure whether or not Affinity Water supplies to your address, you can find out by ringing the head office and stating your location or entering your postcode on the website.

Complaints – 0843 208 2421

Whilst Affinity Water ensure to deliver the best service they possibly can to their customers, if you have complaints about either the quality of your water at home or the customer service you have received at the hands of someone who works for Affinity Water, then call the complaints number and your issue can be resolved as quickly as possible.

Affinity Water for Home and Business – 0843 208 2423

Whether you use Affinity Water for your household or business supply, you can log into your account on the Affinity Water website. From here, you can see your recent bills, your tariffs, and other useful information regarding your water supply. On your account, you can also find ways in which save water in your home and at work, as well as information on local water networks in your areas.

Affinity Water for Schools – 0844 453 0209

Affinity Water believes that water education is a must for young children. As well as supplying a large number of school with water in the UK, they also aim to make children aware of preserving water and how to care for the environment. They do this by hosting lessons for young children regarding the state of the environment, and what they can do at home in order to preserve water and save the planet. The company also welcome visits to their centre for water treatment in order to educate on how water is treated by them.

Saving Water with Affinity Water – 0843 290 7094

Affinity Water believes that saving water is a top priority in terms of helping the Affinity Water Head Office contact numberenvironment. According to a recent survey, 21% of heating bills in the UK are due to the heating of water for showers. This percentage excludes water used for boiling the kettle and the water in your washing machine. Affinity Water aims to have this number down by 10% by 2020. In order to do this, they are selling water saving tools and offering free advice to new and existing customers. By using Affinity Water’s handy energy calculator you can find out how much water you could save daily.

Affinity Water also offers free water-saving products such as energy saving shower heads, water saving gel, and a penguin bath buoy which can save up to 30 litres each and every time you bathe your child. You can find these offers over on the Affinity Water website.

Affinity Water Account –  0843 290 7095

You can use your Affinity Water account to pay any outstanding bills and to see your upcoming bills. You can also set up a direct debit on this page, as well as manage multiple properties if you are using Affinity Water for your business.


Can I pay my Affinity Water bill online?

Yes, simply log into your account with Affinity Water and follow to on-screen instructions regarding your recent bills. From there you will be able to pay your recent or any outstanding bills. You can pay your bills with the Affinity company by simply following the steps on screen. Payment methods accepted by the company include Paypal, Credit cards and debit cards. If you are struggling to pay a bill, contact a member of the Affinity team on one of the contact numbers above.

Can I set up a direct debit with Affinity Water?

Yes, you can set up a direct debit with Affinity Water on your account page. Simply log in and follow the instructions on the direct debit link.

Is there an emergency contact number for Affinity Water?

If you are experiencing a leak or another emergency with Affinity Water, you can ring their emergency contact number 0800 376 5325, and someone will help you as soon as possible.

How do I inform Affinity Water that I am moving house?

If you are moving house, we advise ringing Affinity Water and letting them know that you will be changing your address. You may need to cancel any monthly debts you have with Affinity Water as well.

How can I save water with Affinity Water?

Affinity Water offers a range of water saving items and advice over on their website.

Their logo consists of a water droplet, and below you can find one of their latest TV adverts: