ACAS

0844 826 8380

ACAS is the Advisory, Conciliation and Arbitration Service. This non-departmental public body is a part of the UK government with the purpose of improving working practices. One of their main functions is resolving disputes between workers and their employers. In these cases, ACAS is impartial but aims to reach a suitable solution for both parties. Since the movement away from industrial disputes, ACAS mainly tries to improve organizations through training to prevent problems from arising. It is governed by a Chair and eleven members of an independent Council. This allows ACAS to remain confidential and effective.

ACAS Contact Numbers

Contact ACAS at their head office by calling the following helplines. They will be open during the business hours shown below.

Department
Phone Number
Opening Times
ACAS Head Office
0844 826 8380
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
ACAS Business Services
0843 596 3665
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
ACAS Complaints
0843 596 3667
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
ACAS Web Team
0843 596 3668
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
ACAS Press Office
0843 596 3669
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
ACAS Recruitment
0843 596 3670
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

ACAS Head Office

Contact ACAS head office by calling 0844 826 8380. Find out more about what ACAS actually does and how they can help you as an individual or organization. They can identify which of their resources you would most benefit from and connect you to them. Call to locate your regional ACAS office if you would rather speak to them or visit in person. Call to enquire about ACAS events and booking places, making payments, or cancelling or transferring sessions. Contact ACAS regarding their webinars and other e-learning services. ACAS can help public sector bodies undergoing restructuring after budget cuts or academies or free schools.

ACAS Business Services

Organizations can contact ACAS on 0843 596 3665 to learn more about the training opportunities they offer. There are courses, workshops, and other projects designed to help businesses find practical solutions to improve workplace life. ACAS can assist with best practices for approaching absences, conflict, recruitment, inclusion, wellbeing, and more. Businesses can tailor these cost-effective services and interactive sessions to meet their specific needs. Specialists and senior advisers can call or visit the workplace to diagnose and address the organization’s challenges. They can review policies and procedures and resolve conflicts.

ACAS Complaints

Their services are meant to be professional, helpful, and impartial. If you have a negative experience with ACAS, call 0843 596 3667 to make a formal complaint about it. Have all of the details ready to explain what has happened and what you expect from ACAS. In order for them to understand how the problem occurred and provide a solution, they may take up to 10 working days to conduct an investigation into your complaint. You must make a complaint within 6 months of the original incident, and any call recordings which might be used as evidence are only retained for 1 month. Call to find out how to escalate your complaint.

ACAS Web Team

The ACAS web team is not able to supply advice on employment or business practice, but if you experience any technical issues when using the ACAS website then you should call 0843 596 3668 to report them. You can report problems such as missing files, broken links, error messages, or images or videos that won’t load properly. Make sure that you record and pass on the full web address of the page where the issue is occurring. The web team only monitors faults with the ACAS website itself, not the ACAS Learning Online system. Contact customer services regarding that instead. Send e-mails to the team at webteam@acas.org.uk.

ACAS Press Office

There is an online Media Centre and news archive which ACAS updates with their latest developments and views. If you have a query regarding a press release or statement, call 0843 596 3669. You can enquire about their annual reports and plans, policies, publications, or research. This is more for journalists and members of the media, not for employees or employers. You can also call to find out about ACAS public consultations. The press office might be able to provide statements for relevant stories in the current news. The direct contacts in the press office for media enquiries are Steven Mather, Lou Owen, and Shumon Ali-Rahman.

ACAS Recruitment

ACAS is an established brand with a reputation, positively influencing millions of people. If you want to work for ACAS, call 0843 596 3670 to discuss their career options. They operate across Great Britain, so you could find a role near you or relocate. ACAS employees come from a range of backgrounds and can access training and health benefits. Helpline advisers do some of their most important work, providing advice and aiding early conciliation. Other areas include administration and communications. Ask to speak to the recruitment team about anything from diversity to development. You could enquire about apprenticeships.

Other Ways to Contact ACAS

If you have a query for ACAS, you can call the helpline. Alternatively, you can contact ACAS online. They have a Twitter account and also a Facebook page with helpline advisers manning them. Presumably, this support is only available during their business hours. If you need to make an enquiry about training, you can fill out an online contact form. You can also submit feedback on your experience with ACAS through an online contact form. The ACAS Online Helpline is an automated system which might be able to answer your questions without needing to contact ACAS. You have the option of posting a letter to the ACAS head office.

Department
Address
Customer Services
Acas National
Euston Tower
286 Euston Road
London
NW1 3DP
Head Office
Acas National
Euston Tower
286 Euston Road
London
NW1 3JJ