3 Mobile

3 mobile logo

3 Mobile Contact Numbers

3 Mobile Phone Number
Head Office 0844 248 2639
Customer Service 0843 218 9631
Complaints 0843 557 4523

3 Mobile Opening Hours

Department Opening Hours
Head Office 8am – 8pm Monday to Friday

3 Mobile Head Office Address

Department Address
Head Office Hutchison 3G UK Ltd
PO Box 333
G2 9AG

3 Mobile is a mobile network which operates in the UK and across Europe.

Reasons to call the 3 Mobile Head Office Contact Number:

  • To upgrade your mobile phone.
  • To activate a SIM card.
  • To purchase a pay monthly/pay as you go phone.
  • To find out more about a specific contract or tariff.
  • To report a loss in signal.
  • To pay or dispute an outstanding bill.
  • To find out more about roaming charges.
  • To unlock your phone.
  • To make a complaint about Three.
  • To find your nearest Three store.

Who delivers for 3 Mobile?
Who owns 3 Mobile?
How do I know when my contract is up?
Complaining about 3 Mobile
Where is the head office?

Three Store

You’ll find a range of mobile phones on sale via the Three store. You can get top-of-the-range models such as the iPhone 6s, Samsung Galaxy Note 7, and HTC One G9 as well as budget models like the LG Leon, Acer Go and Microsoft Lumia 550.

3 Network

Three likes to focus on being a unique type of network. They were the first network to get rid of roaming charges, so you can now use your Three phone abroad at no extra cost, year-round. They were the first network to make 0800 numbers free from a mobile and the first to introduce all-you-can-eat data. Back in 2003, they were the first to introduce a solely 3G network and they were the first to introduce video calling.

3 Mobile Coverage

In March, Three topped a YouGov poll which assessed the most reliable networks. The network was also rated first for overall network coverage. Three is also the least complained about mobile network in the UK and has a campaign to #makeitright for customers by bringing complaints down to zero. Three customers always get a great internet experience, as there are only 3G and 4G capabilities. The level of consistency with data is so high that Three now carries 45% of the UK’s mobile internet traffic.

My 3 Account

You can log in online to your My3 account to see itemised bills, find out when you’re eligible for an upgrade, view existing customer deals, update your contact details and much more. You log in using your mobile phone number and a password which must be at least 7 characters.

Amazon vouchers

You’ll get an Amazon gift card when you buy a phone from Three, of up to £50. You will also get a £25 gift card when you refer a friend to the network online.

4G Super-Voice

The new 4G super-voice signal is designed to target indoor blackspots. The signal travels much further into buildings so that you can browse the internet, make calls and send texts in places that you couldn’t previously. The rollout of this signal began back in September 2015 and covers around 65% of the UK, with plans to cover the rest over the course of 2016. If you’re a Three customer, you’ll get a notification when the service is coming to your area- just make sure your phone is fully up to date with software so that it can cope with the super signal!

Three Rescue

If you lose or break your phone, not having insurance can be a costly mistake. With Three Rescue, you’ll get worldwide coverage for loss, theft, accidental damage, pet damage, malicious damage and out of warranty breakdown. There’s an app which you can download to back everything up and a next-day replacement guarantee. You can claim online or over the phone 24 hours a day, 7 days a week.

London Underground Wifi

You can register for free wifi on the London Underground using your My3 Account. It’s available on over 130 stations and is provided by Virgin Media.

Popular questions about 3 Mobile

Who delivers for 3 Mobile?

DPD is the courier of choice for 3 Mobile, providing delivery on a next day basis when you order before 4pm. You can also have your order delivered to your local 3 stores for collection the next working day when you order before 4.

Who owns 3 Mobile?

3 Mobile Store
3 Mobile store

3 Mobile is owned by Hutchinson Whampoa as a fully owned subsidiary.

When is my 3 Mobile contract up?

You can check to see when you are due for an upgrade by calling the number on this page or by checking your online My3 account. You’ll see when your minimum term ends, and that is when you will be able to upgrade your device or end the contract.

Where to complain about 3 Mobile?

You can contact 3 Mobile via social media, live chat or the online contact form/forum to make a complaint. If you feel it has not been resolved by the customer service team, you can opt to escalate your complaint to head office by calling the contact number on this page.

Where is 3 Mobile head office?

The 3 Mobile head office can be found in Glasgow. The full address is on the table at the top of the page.

About 3 Mobile

3 Mobile is a telecommunications provider based in the UK. The mobile service was launched in the UK back in 2003, on 3/03/03. One year later, Three announced that they were the first network to meet a regulatory requirement of covering 80% of the population in the UK. The first retail stores opened at the time of launch in Oxford Street, High Street Kensington and the Birmingham Mailbox.

In 2010, Three moved into the modern era by launching the iPhone. In 2014, customers became able to make calls and send texts over wifi when they didn’t have a signal. Currently, the function is unable to transfer between wifi and network signal, so if you make a call over wifi and lose connection, the call will be lost.

In 2015, Three’s parent company Hutchinson Whampoa announced that they would acquire O2 in a deal worth £10.25 billion, subject to approval from industry regulators.

For more information about services provided by 3 Mobile, call the head office contact number on this page.

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